2022 Release Notes

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October 2022

What's New: Query Assist, Audit Log Improvements, Single Pane Incident View, Docs Site Restructure, Open Integration Manager, Email Parser, New Integrations

Query Assist

The new Assist feature makes building BigPanda Query Language (BPQL) queries easier than ever. The Assist tool helps you rapidly and accurately create even complex queries using a simple UI that guides you through the process of building queries with format and field prompts.

Query assist opens automatically when a user clicks a search or condition filter field where BPQL is enabled. Learn more about using Query Assist here!

Audit Log Improvements

Audit logs allow BigPanda admins to keep track of changes in their configuration across BigPanda's platform. The Audit Logs API gives admins a vital troubleshooting, investigation, and security tool.

The Audit Log is now available in the BigPanda UI at Settings > Audit Log. From the Audit Log screen, you can view a list of configuration changes and actions that occurred within BigPanda, and determine which user made a configuration change.

Single Pane Incident View

Incidents can now easily be viewed within a single pane in the UI. In the top right of the incident details pane, click the expand icon to change to single pane view.

Read more about viewing incidents in BigPanda here!

Docs Site Restructure

BigPanda Docs have a new structure to make it easy to find answers to your BigPanda questions. The new BigPanda Docs site organization reframes the wiki around the way you work, making it easier to find the answers that you're looking for.

System and Integration Improvements

The Open Integration Manager (OIM) and Email Parser frameworks are now generally available! The Email Parser can be used to ingest data both from plain-text and HTML formatted emails.

Conditional Logic/Regex Extraction for Tag Mapping
API Management
Tag names with Period Characters
Save sample email/event with configuration

We have also released two new integrations that can leverage OIM configuration!

The team continues to work on a new ServiceNow application version (2.5) which will be made available in early December. In the meantime, we have confirmed that our full application suite is supported on ServiceNow Tokyo.

August 2022

What's New: Open Integration Manager, Users Audit Log API

Open Integration Manager

The Open Integration Manager provides an intuitive user interface where you can easily pre-process and normalize alert data sent to the BigPanda Alerts API without the need for custom code. With this self-service capability, you can now configure, test, and deploy existing standard inbound integrations on your own.

The integration manager sets parsing rules for incoming payloads, pre-processing the content to match incoming data requirements before it reaches the BigPanda enrichment engine.

This new configuration layer simplifies data normalization, accelerates onboarding, and significantly improves time to value. Read more about the Open Integration Manager here!

Alert Enrichment from Description

It is now possible to extract values from the alert's native description field and use them in an alert enrichment tag.

System and Integration Improvements

CMDB/Enrichment integrations now support fields with duplicate names
JIRA integration now supports Field Mapping
Incident Tags can map to JIRA ticket fields upon an incident share/update
Case Insensitivity support in Email Parser
Addressed AppInspect issues with Splunk Cloud to ensure our application is listed on the Splunk Cloud Marketplace
Updated Agent and SNMP installation docs to reflect new docker-based installation process

July 2022

What's New: Improved Incident Tag Editing, Roles and SCIM Users API, Batch Alert Resolution, Improved AutoShare Delay Customization

Improved Incident Tag Editing (Beta)

Editing incident tags is now more transparent and easy with several key UI improvements. BigPanda users can now see which incident tags were manually edited, along with information about who made the update and when. In addition, admins now have the power to decide which tags can be manually updated by users.

Read more about the Incident Tag Improvements here!

Roles and SCIM Users API

Two new APIs are coming to BigPanda, enabling new automation and management functionality.

The Roles API brings full create, retrieve, update, and delete capabilities to BigPanda roles and permissions. Use this API to easily maintain large and complex sets of roles, or manage which users are assigned to roles. Read more about the Roles API here!

The SCIM Users API enables users to provision and manage BigPanda user accounts through an existing Lightweight Directory Access Protocol (LDAP), external directory, or SSO integration. Use this API to bulk manage even large and complex userbases. Read more about the SCIM Users API here!

Batch Alert Resolution

BigPanda is happy to announce a new feature enabling you to directly resolve alerts. Batch Alert Resolution allows you to resolve alerts individually or in bulk, through either the UI or an API. In addition, this feature changes the way resolution is handled within the BigPanda pipeline to dramatically improve the reliability and performance of the resolution process. Read more about the Batch Alert Resolution feature here!

Improved AutoShare Delay Customization

AutoShare enables you to automate the ticketing and escalation of high priority or team-related incidents, dramatically speeding up the resolution process.

AutoShares are sent after a very small delay so that your team has all the initial information about a system event right away. You are able to configure this time to fit your AutoShare workflow.

You can now configure AutoShare update timing separate from the initial delay. Increase or decrease your initial delay without impacting how quickly your team will be notified as an incident progresses.

Read more about AutoShare delays in the Managing Sharing documentation.

System and Integration Improvements

[Azure Monitor] Support log alert v2 payloads
[Outbound Integrations] correct URLs in pre-configured webhook forms in EU and single tenant instances
[Agent] Update public docs to reference the new install process

June 2022

What's New: Unified Analytics, Incidents API Expand Function

Unified Analytics (Coming Soon)

To improve self-service functionality, BigPanda is moving customer analytics into the next version of Unified Analytics, allowing you to create and manage custom dashboards on your own. Unified Analytics allows administrators to customize existing reporting dashboards, or create their own custom dashboards built around specific team needs or custom tags.

Unified Analytics offers your team the insight and visualizations that you need to take your IT Operations to the next level. Unified Analytics offers much simpler workflows for common tasks like adding new tags as filters, adding new widgets, and creating formula values for recurring use. You can gain insights into hot spots in your environment and see how BigPanda is correlating alerts into actionable incidents. Analytics reports are embedded directly into BigPanda and can be accessed by any user directly. Reports can be filtered by date and time, by incident and alert properties, or even by custom tags.

Unified Analytics is releasing in a closed Beta. Please reach out to BigPanda support if you are interested in joining the beta release!

Incidents API Expand Function

The incident API includes the ability to expand alert data to give deeper visibility and more detailed search returns when leveraging the Search Incidents functionality. To improve stability and return times, page size is now limited to 10 incident results per call when expanding alert data.

Read more about leveraging the Incidents API expand function in the Incidents V2 API documentation.

System and Integration Improvements

[JIRA] auto-refresh project configuration
[CA Spectrum] simplify installation instructions
[xMatters] simplify installation instructions
[Cloudwatch] fix issue when attempting to ingest arithmetic metrics in alarms
[ServiceNow] release version 2.4 - see developer site for more details
[Pagerduty] update documentation to reflect Webhook v3 install process
[vCenter Topology] Document plugin install on Windows
[SNMP Agent] SNMP v3 trap support

May 2022

What's New: Revamped Login Page, Email Parser UI

Revamped Login Page (Coming Soon)

Logging into BigPanda is about to get even easier, with a new, improved login page.

For organization’s that use SSO integrations with BigPanda, users will be able to sign in using a single click SSO option.

All users will still have the option to sign in with email and password like today. If their organization uses SSO, they'll be automatically prompted to log into the SSO provider from that page.

Self Service Email Parser UI (Beta)

The Self Service Email Parser is a streamlined, simplified integration that gives you more flexibility when connecting to monitoring tools. This integration is able to extract alert data right from an email subject or body, including status, description, and additional properties. Now with an intuitive UI interface, preview capabilities, and the ability to support emails without @bigpanda.io in the received header, configuring an email parser is easier than ever.

Read more about the Self Service Email Parser here!

System and Integration Improvements

Multiple Integrations - Improved coverage and error handling in Troubleshooting section
Jira Changes - Allow different domains for baseURL
Dynatrace Topology - Support Pagination

March 2022

What's New: Enrichment Preview Improvements, Get Activities API Endpoint

Enrichment Preview Improvements

With the complexity of modern ITOps, even small adjustments to enrichment logic can make big changes for managing incidents. To help you find the right enrichment logic, the Alert Enrichment engine offers a Preview capability to make testing and validating enrichment items easy.

We’ve revamped the preview process to make it easier than ever to rapidly develop, test & iterate enrichment logic. The new preview uses a sample of historical alerts from your own instance to demonstrate example values based on real data. Generate new preview values for each enrichment item with a single click of the button. Sample item values and extraction process is highlighted to help you spot missing or incorrect enrichment at a glance.

Read more about using the Alert Enrichment Preview feature here!

Get Activities API Endpoint

Reporting, automation, and incident management is all easier than ever with the new Incidents API GET Activities functionality. This new endpoint allows you to query an incident to retrieve a list of all actions taken on the incident with key information on the time and user who performed the action.

This feature allows you to pull the full activity log, or use a query to pull only specific activity types. Start making calls now to find details about incident activity including incident start, added comments, shares, root cause change updates, and more.

Read more about using the Get Activities endpoint here!

ETL Reporter Updates

The BigPanda reporter tool has new tables to help you understand and track your BigPanda data better.

New tables :

Matchers log - All correlation patterns that are applied when an incident is created or updated
RCC related changes - All of the changes suggested by the BigPanda algorithm

Read more about how BigPanda reports on data here!

System and Integration Improvements

PagerDuty Webhook v3 support - Added support for the new version while maintaining support for v2 webhooks
Email Parser - Support failover region deployments, correcting case discrepancy errors, added a new mail_source (sender) tag
CMDB Enrichment - Removed leading underscore characters when loading maps
Azure Monitor - Activity Log events are now being sent to BigPanda

February 2022

What's New: BPFL - Filter Function, Self Service Email Parser, Mobile Improvements

BPFL - Filter Function

An all new function has been added to the BigPanda Formula Language, allowing for the easy creation of more complex incident tags. This function extracts an array of values based on a conditional value for a metadata field. Unlike the other functions, the Filter function allows customers to set conditions based on alert metadata like primary property, status, and source system. Read more about how the Filter Function works here!

Self Service Email Parser (Beta)

The Self Service Email Parser is a streamlined, simplified integration that gives you more flexibility when connecting to monitoring tools. This integration is able to extract alert data right from an email subject or body, including status, description, and additional properties. This email parser can be configured using a simple API. Read more about the Self Service Email Parser API here!

Mobile Improvements

In the lightning-fast world of ITOps, it’s vital to be able to respond to outages no matter where you are. With this update, the BigPanda incident feed is streamlined on mobile devices, making it easier than ever to find and view incidents, dig into their details, and take action, even on the go.

Learn more about using BigPanda on mobile here!

January 2022

What's New: Settings Menu Change, Invite User Updates

Invite User Update

Adding users to your BigPanda account is easier than ever with an updated invite process and intuitive email invitations. Streamline your ITOps by bringing your whole team together within BigPanda.

Coming Soon! Settings Menu Change

The BigPanda settings menu is getting new organization to help you find the pages you need. Whether you are managing access or configuring BigPanda’s data processing rules, finding the settings you need is easier than ever.

Some of the setting page names have changed to better reflect the setting being managed:

Correlation Patterns is now Alert Correlation
Incident Tags is now Incident Enrichment
Maintenance Plans is now Planned Maintenance
Personal Settings is now found under the user menu by clicking on your name

Learn more about managing BigPanda settings here!

System and Integration Improvements

Splunk App v. 2.1.4- Fixed typo in action management dashboard