Get Started

New to BigPanda? Review this section to get up and running quickly.

BigPanda is an algorithmic event correlation platform that enables IT Operations teams to cut through the noise, remediate IT issues faster and with fewer resources, and achieve dramatically higher service levels.

BigPanda keeps businesses running with AIOps that transform IT data into insight and action. With BigPanda’s AIOps platform, businesses prevent IT outages, improve incident management and deliver extraordinary customer experiences. Without BigPanda, IT Ops, NOC, and DevOps teams struggle with a tsunami of data and highly-manual, reactive scale, complexity, and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount, and the inability to focus on innovation.

BigPanda is designed to make identifying, triaging, and resolving outages easy, with intuitive single-pane of glass UI and deep context enrichment. Admins and managers have the ability to view detailed analytics and adjust the configuration to better meet individual organizational needs.

Making Sense of Monitoring Noise with BigPanda

Making Sense of Monitoring Noise with BigPanda

Key Features

BigPanda has the resources you need to bring your IT operations to the next level. We make it easy to handle issues quickly and help prevent incidents from escalating to a full-on outage.

BigPanda has the following key features built-in:

  • Easy incident management - Solve problems quickly by triaging and remediating incidents within the BigPanda UI.
  • Automatic enrichment - Set up criteria to automatically enrich incidents with additional contextual information via tags.
  • AutoShare - Automatically share incidents to your team via email, SMS, or integrated systems such as ServiceNow or Jira.
  • Integrations - BigPanda provides several types of integrations that allow you to receive data from your Ops tools and share information with your collaborators through other systems.
  • Unified Analytics - Unified Analytics provides both standard and custom dashboards allowing you to visualize your monitoring data and identify trends.
  • BigPanda APIs - BigPanda provides public APIs that empower you to create custom solutions and develop deep two-way integrations.

BigPanda for Business Leaders

  • Learn how BigPanda works - Visit BigPanda University to view courses, guides, and receive certifications for BigPanda.
  • View reports and analytics - Unified Analytics features powerful, highly interactive IT Operations dashboards that deliver new insights into IT-enabled business improvements. See the Unified Analytics documentation to learn more.
  • Plan your implementation - Learn more about the PANDA Rollout Process, our fast and easy process for getting your team up and running.
  • Attend a webinar - BigPanda has frequent live sessions as well as recordings of previous educational webinars. See our Webinars page and filter by role or topic to find what you need.
  • Request a demo - Ready to see how BigPanda can help you reduce outages and increase productivity? Request a Demo today!

BigPanda for Operators

  • Learn to navigate BigPanda - View the Navigate BigPanda pages to learn about the layout of the BigPanda UI.
  • Learn how BigPanda works - BigPanda University has plenty of courses and guides to help you get started.
  • Get started with BigPanda incidents - Browse the Incidents in BigPanda documentation to learn more about the incident management process.

BigPanda for Technical Admins and Managers

  • Learn how BigPanda works - View instructional courses on BigPanda University.
  • Start configuring BigPanda - View the Configure BigPanda documentation pages to begin customizing and preparing your instance of BigPanda.
  • Integrate tools with BigPanda - Integrations keep your systems in sync with BigPanda. Check out the Integrations documentation to learn how to integrate your monitoring, collaboration, change, and topology tools with BigPanda.
  • Adjust user roles and permissions - Administrators are able to manage who can access your organization's data in BigPanda. See our Roles Management documentation for configuration information.
  • Use BigPanda APIs - BigPanda APIs allow you to integrate with external tools and manage incidents and BigPanda elements in bulk. Browse our API Reference documentation pages to learn more.

BigPanda Onboarding

BigPanda is here to make the onboarding process as fast and easy as possible. As a new customer, you have access to tools right within the platform that quickly walk you through the process of setting up BigPanda. Use this section to help you start taking advantage of BigPanda’s powerful event correlation and automation tools right away.

BigPanda Onboarding Modules

BigPanda aggregates, normalizes, and enriches events collected from fragmented tools and uses AI to correlate that data into actionable insights. The platform allows you to detect incidents as they form, in real-time, before they escalate into outages.

The BigPanda platform is broken down into four functional areas:

To get started, check out the documentation for each section, set up access to BigPanda, and use the Getting Started Tool for assistance along the way.

Access BigPanda

BigPanda is committed to the security of your data. Access Management in BigPanda allows you to protect your organization's resources by configuring access to specific areas of the platform.

Administrators can control which users can access the platform, and the modules they are able to view or modify. Use the following areas of BigPanda to invite users to the platform and adjust access levels:

  • User Management - Invite users to BigPanda, and manage existing users.
  • Roles Management - Create and customize roles to restrict the availability of your organization's sensitive content, and adjust access on a per-user basis.
  • Single Sign-On (SSO) - Configure Single Sign-On (SSO) to allow users to log in to multiple systems via a third-party identity provider (IdP).
  • Secure API Keys - When invoking requests to the BigPanda Public API, in order to be authorized, an HTTP Authorization header must be included with a specific API Key. API keys are managed directly through the BigPanda console and can be generated, deactivated, and deleted by administrators.

To learn more about how BigPanda protects your data, see the Security documentation.

Log In to BigPanda

You can access BigPanda from the account login page. If your organization uses Single-Sign On (SSO), you may be automatically directed to your third-party identity provider screen when accessing the page.

BigPanda Login Page

BigPanda Login Page

To log in to BigPanda:

  1. In your browser window, navigate to

  2. If your organization uses SSO, select Log in with SSO. You will be taken to the Log In with SSO page and prompted to enter your email address.

    If your organization is not using SSO, enter the Email and Password associated with your BigPanda account.

  3. Click Log In.

Reset Your Password

If you have forgotten your BigPanda account password or if your password does not work, you can request a password reset.

  1. Go to the BigPanda login page.
  2. Click the Forgot password link.
  3. Enter your account email address, and click Send Reset Link.
  4. When you receive a confirmation email from BigPanda, click the password reset link and follow the on-screen instructions to create a new password that meets the minimum password requirements.

Getting Started Tool

When you sign into BigPanda for the first time, you will see the Getting Started button in the top right side of the screen. Click the button to open the Getting Started tool.

Getting Started Tool

Getting Started Tool

The Getting Started tool is divided into modules based on the functional areas of the platform. Each module walks you through key areas and assists you with setting up features of BigPanda. The tool gives you configuration steps, and provides suggestions for how to fix errors as you go.

As you complete each step, a blue checkmark will appear indicating that you are finished with that section. A percentage indicator will also track your onboarding process.

Get Help

At BigPanda, we're committed to giving you the tools and information you need to be successful. We offer multiple ways to get the help you need when you need it. You can send us messages from inside the application, use the Docs and learning resources to find information, or open a ticket with support. Contact us anytime — we're here to help!