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Catchpoint

Catchpoint provides web performance testing and monitoring tools. Install this integration to correlate your Catchpoint alerts into high-level incidents in BigPanda and see problems with your applications alongside critical problems in the rest of your production stack.

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Supported Versions

Type

Authentication Type

SaaS Deployments

Webhook

Bearer Token

Key Features

  • Uses the Catchpoint Alerts API feature to forward alerts to BigPanda.

  • Correlates alerts from Catchpoint Tests to help you understand and respond faster to production issues.

How It Works

The integration works by configuring the Alerts API feature in Catchpoint. A BigPanda URL endpoint is added, which prompts Catchpoint to forward all relevant alert information to BigPanda. BigPanda then processes and correlates the alert data from Catchpoint to create and maintain up-to-date incidents in BigPanda.

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Configuring Alerts In Catchpoint

For Catchpoint to send an alert, the Alerts section must be configured for the Test. BigPanda receives and correlates all alerts that have been configured for Tests in Catchpoint.

Installing The Integration

Administrators can install the integration by following the on-screen instructions in BigPanda. For more information, see Installing an Integration.

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Configuring Alerts In Catchpoint

For Catchpoint to send an alert, the Alerts section must be configured for the Test. BigPanda receives and correlates all alerts that have been configured for Tests in Catchpoint.

Catchpoint Data Model

BigPanda normalizes alert data from Catchpoint into tags. You can use tag values to filter the incident feed and to define filter conditions for Environments. The primary and secondary properties are also used during the correlation process

Standard Tags

Tag

Description

Attributes

monitor_type

Type of monitor and Catchpoint test name. For example, ssh: my_ssh_test.

The type of monitor is determined by the Catchpoint monitor type ID mapping:

0': IE
2 : Object
3: Emulated
8: Ping
9: Tracert
10: DNS-Traversal
11: Ping-TCP
12: DNS-Exp
13: DNS-Direct
14: Tracert-UDP
15: Port-TCP
16: FTP
17: Data-Push-API

18: Chrome
19: Playback
20: Playback-Mobile

21: SMTP

22: Port-UDP
23: Ping-UDP
24: Streaming
25: API
26: Mobile
27: SFTP
28: SSH
29: Tracert-TCP

Primary Property.

alert_type

Reason for the alert, determined by the Catchpoint alert type ID mapping:

2: Byte Length
3: Content Match
4: Host Failure
5: http Header Match
7: Response Time
8: Traffic (RU Only)
9: Page Failure
10: Insight
11: Script Failure
12: Ping
13: Requests
14: Zone
15: Availability
16: Address

Secondary Property.

test_url

URL being monitored by the Catchpoint test.

test_id

Test ID generated by Catchpoint.

alert_trigger_total

Number of nodes that triggered the alert.

alert_trigger_percentage

Percentage of nodes that triggered the alert.

Uninstalling Catchpoint

You must delete the BigPanda endpoint in Catchpoint to stop sending alerts to BigPanda.

Prerequisites

Manually resolve any open incidents related to the integration to remove them from your incident feed. Optionally, remove any additional data in BigPanda. For example, modify or remove any Environments or AutoShare rules that reference the integration.

Procedure

  1. In Catchpoint, go to Settings > API.
  2. Under Alerts API, locate the BigPanda endpoint, and click Delete.
  3. At the bottom of the page, click Save.

Catchpoint alerts are no longer sent to BigPanda.

Post-Requisites

Delete the Integration in BigPanda to remove the Catchpoint integration from your UI.

Updated 11 months ago

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