Supported Versions:
SaaS Deployments
Type:
Webhook
Key Features
Uses the Catchpoint Alerts API feature to forward alerts to BigPanda.
Correlates alerts from Catchpoint Tests to help you understand and respond faster to production issues.
How It Works
The integration works by configuring the Alerts API feature in Catchpoint. A BigPanda URL endpoint is added, which prompts Catchpoint to forward all relevant alert information to BigPanda. BigPanda then processes and correlates the alert data from Catchpoint to create and maintain up-to-date incidents in BigPanda.
Configuring Alerts In Catchpoint
For Catchpoint to send an alert, the Alerts section must be configured for the Test. BigPanda receives and correlates all alerts that have been configured for Tests in Catchpoint.
Installing The Integration
Administrators can install the integration by following the on-screen instructions in BigPanda. For more information, see Installing an Integration.
Configuring Alerts In Catchpoint
For Catchpoint to send an alert, the Alerts section must be configured for the Test. BigPanda receives and correlates all alerts that have been configured for Tests in Catchpoint.
Catchpoint Data Model
BigPanda normalizes alert data from Catchpoint into tags. You can use tag values to filter the incident feed and to define filter conditions for Environments. The primary and secondary properties are also used during the correlation process
Standard Tags
monitor_type
Type of monitor and Catchpoint test name. For example, ssh: my_ssh_test.
The type of monitor is determined by the Catchpoint monitor type ID mapping:
0': IE2 : Object3: Emulated8: Ping9: Tracert10: DNS-Traversal11: Ping-TCP12: DNS-Exp13: DNS-Direct14: Tracert-UDP15: Port-TCP16: FTP17: Data-Push-API
18: Chrome19: Playback20: Playback-Mobile
21: SMTP
22: Port-UDP23: Ping-UDP24: Streaming25: API26: Mobile27: SFTP28: SSH29: Tracert-TCP
alert_type
Reason for the alert, determined by the Catchpoint alert type ID mapping:
2: Byte Length3: Content Match4: Host Failure5: http Header Match7: Response Time8: Traffic (RU Only)9: Page Failure10: Insight11: Script Failure12: Ping13: Requests14: Zone15: Availability16: Address
Secondary Property.
test_url
URL being monitored by the Catchpoint test.
test_id
Test ID generated by Catchpoint.
alert_trigger_total
Number of nodes that triggered the alert.
alert_trigger_percentage
Percentage of nodes that triggered the alert.
Uninstalling Catchpoint
You must delete the BigPanda endpoint in Catchpoint to stop sending alerts to BigPanda.
Prerequisites
Manually resolve any open incidents related to the integration to remove them from your incident feed. Optionally, remove any additional data in BigPanda. For example, modify or remove any Environments or AutoShare rules that reference the integration.
Procedure
- In Catchpoint, go to Settings > API.
- Under Alerts API, locate the BigPanda endpoint, and click Delete.
- At the bottom of the page, click Save.
Catchpoint alerts are no longer sent to BigPanda.
Post-Requisites
Delete the Integration in BigPanda to remove the Catchpoint integration from your UI.
