Incidents are marked Resolved when BigPanda believes the system event to be repaired.

An incident in BigPanda is resolved in three ways:

  • When all associated alerts have an OK status
  • When an external collaboration tool sends a resolve message back to BigPanda to resolve an incident
  • When a user in the BigPanda console manually resolves an incident

Once resolved, incidents may be reopened if the problem reoccurs within a short time frame. To learn more about incident lifecycle, see the Alert/Incident Status documentation.