Incidents are marked Resolved when BigPanda believes the system event to be repaired.

An incident in BigPanda is resolved in three ways:

  • When all associated alerts have an OK status.
  • When an external collaboration tool sends a resolve message back to BigPanda to resolve an incident.
  • When a user in the BigPanda console manually resolves an incident.
  • When the last open alert reaches the automatic resolution time set by the sending integration. (Not currently in use by all organizations. See Time Based Alert Resolution for more information.)

Once resolved, incidents may be reopened if the problem reoccurs within a short time frame. To learn more about incident lifecycle, see the Alert/Incident Status documentation.