Incidents are marked Resolved when BigPanda believes the system event to be repaired.
An incident in BigPanda is resolved in three ways:
- When all associated alerts have an OK status
- When an external collaboration tool sends a resolve message back to BigPanda to resolve an incident
- When a user in the BigPanda console manually resolves an incident
Once resolved, incidents may be reopened if the problem reoccurs within a short time frame. To learn more about incident lifecycle, see the Alert/Incident Status documentation.
Updated 6 months ago