BigPanda MTTR

Use the BigPanda MTTR dashboard to measure trends and statistics for organizational BigPanda MTTR metrics.

The BigPanda MTTR (Mean Time to Resolve) Dashboard gives you visibility into trends and patterns in your organization’s BigPanda MTTR metrics. You can use this dashboard to see how your incident MTTR is trending, see the sources of your highest and lowest duration incidents, and find areas for improvement.

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BigPanda MTTR calculation

BigPanda MTTR is calculated using the duration from when the BigPanda incident was resolved compared to when it opened.

Key Features

  • Visualize trends in your BigPanda MTTR.
  • Find the drivers in BigPanda MTTR improvement from a monitoring, environment, and incident share perspective.
  • Find the sources of your highest duration and short-lived incidents.

BigPanda MTTR Breakdown Widgets

The following widgets are available in the MTTR dashboard:

WidgetDescription
BigPanda MTTR HoursThe BigPanda MTTR in hours for the selected time frame, and the quarter over quarter change in MTTR.
BigPanda MTTR Hours TrendingA bar chart showing the average BigPanda MTTR for each month in the selected time frame in hours. The red trend line displays the number of incidents over the time period.
BigPanda MTTR Hours by Source SystemDisplays the incident count and BigPanda MTTR in hours for each source system.
BigPanda MTTR Hours by Actioned EnvironmentDisplays the incident count and BigPanda MTTR in hours for each BigPanda environment where the incident was actioned.
BigPanda MTTR Hours by Share TargetDisplays the incident count and BigPanda MTTR in hours for each share target.
BigPanda MTTR Hours by PriorityDisplays the incident count and BigPanda MTTR in hours for each incident priority level.

Incident Resolution Buckets

The Incident Resolution Buckets section of the dashboard segments your incident resolution metrics into duration categories.

The following widgets are available in this section:

WidgetDescription
Incident Count Per Resolution Bucket TrendingA bar graph displaying the number of incidents in each BigPanda MTTR time frame for each month. The following time frames are tracked:

• Under 5 minutes
• Under 1 hour
• 1-4 hours
• 4-24 hours
• Over 1 day

The purple trend line shows the average BigPanda MTTR in minutes.
Incident Counts and Percent Per Resolution BucketDisplays the incident counts and percentage of incidents in each BigPanda MTTR time frame by monitoring source. The following time frames are tracked: 

• Under 5 minutes
• Under 1 hour
• 1-4 hours
• 4-24 hours
• Over 1 day
Longest Duration Incident Buckets (Top 10 Sources)A sankey diagram displaying the longest duration BigPanda MTTR timeframes and the corresponding monitoring sources. The 10 monitoring sources sending the largest number of incidents are displayed.

The hlongest duration time frame buckets tracked in the sankey diagram are:

• Over a week
• 4-24 hours
• 1-7 days
Shortest Duration Incident Buckets (Top 10 Sources)A sankey diagram displaying the shortest duration BigPanda MTTR timeframes and the corresponding monitoring sources. The 10 monitoring sources sending the largest number of incidents are displayed.

The shortest duration time frame buckets tracked in the sankey diagram are:

• Under 5 minutes
• 5-30 minutes
• 30-60 minutes

Incident Details

The Incident Details section displays the highest and longest duration incidents in table format. These widgets can be downloaded for external analysis.

The following widgets are available:

WidgetDescription
Longest Duration IncidentsDisplays information about each of the incidents with the longest duration. The following information is displayed:

• Incident hyperlink
• Incident start (UTC)
• Incident end (UTC)
• Time to resolve (Hours)
• BP Incident Closure
Shortest Duration IncidentsDisplays information about incidents with the shortest duration. The following information is displayed:

• Incident hyperlink
• Incident start (UTC)
• Incident end (UTC)
• Time to resolve (Hours)
• BP Incident Closure

Filters

The MTTR dashboard allows you to filter by:

  • Actioned incidents
  • Share target
  • Environment

Learn more about using filters and widget options in the Filter Dashboards documentation.

Next Steps

View Unified Analytics dashboards.

Learn how to Manage Unified Analytics.

Find definitions of Unified Analytics key metrics.

Dive into potential reporting fields in Unified Analytics Reporting Tables. If your organization uses the Standard Data Model, you can find these tables in the Standard Data Model documentation.