An incident is considered actioned in BigPanda when it has had one of the following actions taken on it:
- Assignment to a user
- Manual share
- Automated share
As actioned incidents represent outages and system issues that your team was able to assign, share, and resolve, they are a key metric in determining the efficacy of BigPanda configuration and workflows.
For organizations on a consumption pricing model, actioned incidents are one of the two credit-metrics. As BigPanda functionality continues to improve and evolve, additional actions may apply in the future. See the Usage Data Dashboard documentation for more information.
Updated about 1 month ago