Mean Time metrics measure the effectiveness and burden on IT Ops systems and teams. In BigPanda reporting, we often focus on four key MTTx measurements.
Mean Time to Assign (MTTA) - Measures the average time it takes an incident to be assigned to a team member responsible to see the failing system or equipment to resolution. In reporting this is specifically measuring the time between incident creation and when the incident is assigned to a user in BigPanda.
Mean Time to Engage (MTTE) - The average amount of time it takes the IT Ops team to engage in resolving the incident. In BigPanda, this is measured by the time it takes to perform an action other than assign.
Mean Time to Fix (MTTF) - The average amount of time between engagement and resolution. In BigPanda, MTTF is automatically calculated from the start to the end of the incident.
Mean Time to Resolve (MTTR) - The average amount of time it took to get back to service. MTTR looks at the repair of alert symptoms as opposed to the complete resolution of the incident. In BigPanda, it is calculated from the start of the first alert, to the resolution of the last alert.
For more information about MTTx, see Unified Analytics Key Metrics.
Updated about 1 month ago