MTTx

Mean Time metrics measure the effectiveness and burden on IT Ops systems and teams. In BigPanda reporting, we often focus on four key MTTx measurements.

Mean Time to Assign (MTTA) - The average amount of time it takes the IT Ops team to assign the incident. In BigPanda, MTTA is calculated based on the time until the assign action is used.

Mean Time to Engage (MTTE) - The average amount of time it takes the IT Ops team to engage in handling the incident. In BigPanda, this is measured by the time it takes to perform an action other than assign.

Mean Time to Fix (MTTF) - The average amount of time between engagement and resolution. In BigPanda, MTTF is automatically calculated from the time someone performs an action on the incident other than assign, to the resolution of the incident.

Mean Time to Resolve (MTTR) - The average amount of time it took to get back to service. MTTR looks at the repair of alert symptoms as opposed to the complete resolution of the incident. In BigPanda, it is calculated from when the first event was received, to the resolution of the last alert.

For more information about MTTx, see Unified Analytics Key Metrics.