Incident severity determines the seriousness and urgency of a BigPanda incident. Severity determines incident priority within BigPanda, and helps your team triage and focus on the most important outages first. Incident severity is determined by the highest severity status of any of the active alerts within an incident. As each alert enters BigPanda, it will include a status for the event, from: critical, warning, ok, or acknowledged. The highest status in the incident will set the severity.

Severity is a useful tool and can be configured with the priority tag to help your team work on the most important incidents first.


Reserved Word

severity is a reserved system word within BigPanda and cannot be changed or redefined for use in custom enrichment. When sending severity fields to BigPanda ensure that severity is lowercase only.

See Prioritize Incidents for more information.