Root Cause Changes

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Advanced Insights Module

This feature is part of the Advanced Insights Module. If your organization has not purchased this module, you may not have access to the feature.

If you are interested in upgrading to the Advanced Insights Module, contact your BigPanda account team.

BigPanda’s Root Cause Changes (RCC) feature integrates a customer’s change information into BigPanda, to highlight changes that might be related to incoming incidents. BigPanda integrates with your change feeds to collect change data such as managed changes, code deployments, software updates, configuration changes, and upgrades, and organizes them in the Changes table within the Incidents tab.

Key Features:

• Integration - Funnel all your change integrations into BigPanda's Open Integration Manager to see all your changes organized and correlated in one place.
• Visualization - See a consolidated list of all the system changes related to each incident.
• Correlation - Correlate changes to incidents to enable Root Cause Analysis.
• Collaboration - Collaborate with other users to investigate which change is the Root Cause of the incident.

For more information, see Root Cause Change Prediction and Changes Tab