Dynatrace APM

Dynatrace provides monitoring of your full stack including applications, servers, containers, networks, and more. Install this integration to correlate alerts from Dynatrace into high-level incidents in BigPanda for better visibility and quicker remediation of production issues.

Supported Versions
Type

SaaS Deployments

Webhook

Key Features

  • Uses the Dynatrace Webhooks integration feature to forward alerts to BigPanda.
  • Correlates Alerts into incidents to help you understand and respond faster to production issues.
  • Automatically opens and resolves alerts based on the state of the notification.
  • Supports custom tags through the 'tags' attirbute of an alert.

How It Works

The integration works by configuring the Webhooks integration feature in Dynatrace for problem notifications (referred to as alerts in this document). A BigPanda URL endpoint is added, which prompts Dynatrace to forward all relevant alert information to BigPanda. BigPanda then processes and correlates the alert data from Dynatrace to create and maintain up-to-date incidents in BigPanda.

Installing The Integration

Administrators can install the integration by following the on-screen instructions in BigPanda. For more information, see Installing an Integration.

Dynatrace Data Model

BigPanda normalizes alert data from Dynatrace into tags. You can use tag values to filter the incident feed and to define filter conditions for Environments. The primary and secondary properties are also used during the correlation process.

Standard Tags

Tag
Description
Notes

ImpactedEntities

Details about the entities impacted by the problem in form of a json array

Not Supported

ImpactedEntity

Entity impacted by the problem (or 'x impacted entities' when there are multiple)

PID

Unique system identifier of the reported problem

ProblemDetails

All problem event details including root cause as an HTML-formatted string

ProblemID

Display number of the reported problem

ProblemImpact

Impact level of the problem. Possible values are APPLICATION, SERVICE, or INFRASTRUCTURE

ProblemTitle

Short description of the problem

Secondary Property

ProblemURL

URL of the problem within Dynatrace

Uninstalling Dynatrace

You must remove the BigPanda webhook in Dynatrace to stop sending alerts to BigPanda.

Prerequisites

Manually resolve any open incidents related to the integration to remove them from your incident feed. Optionally, remove any additional data in BigPanda. For example, modify or remove any Environments or AutoShare rules that reference the integration.

Procedure

  1. In the left-hand nav of the Dynatrace console, click Settings > Integration > Problem notifications
  2. Click the BigPanda webhook and choose delete.

Post-Requisites

Delete the Integration in BigPanda to remove the Dynatrace integration from your UI.

Dynatrace APM


Dynatrace provides monitoring of your full stack including applications, servers, containers, networks, and more. Install this integration to correlate alerts from Dynatrace into high-level incidents in BigPanda for better visibility and quicker remediation of production issues.

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