Dynatrace APM

Send monitoring events from Dynatrace to BigPanda.

Supported VersionsTypeAuthentication Type
SaaS DeploymentsWebhookOrg Bearer Token

The Dynatrace APM integration configures the Webhooks integration feature for problem notifications (referred to as alerts in this document). A BigPanda URL endpoint is added, which prompts Dynatrace to forward all relevant alert information to BigPanda. BigPanda then processes and correlates the alert data from Dynatrace to create and maintain up-to-date incidents in BigPanda.


Dynatrace Timestamps

Dynatrace alert timestamps in BigPanda are generated from the rankedEvents section of the Dynatrace payload, if available. OK alerts use the latest end time and all other alerts use the latest start time. If neither the start or end time is populated, BigPanda will use the current time.

Key Features

  • Uses the Dynatrace Webhooks integration feature to forward alerts to BigPanda.
  • Correlates Alerts into incidents to help you understand and respond faster to production issues.
  • Automatically opens and resolves alerts based on the state of the notification.
  • Supports custom tags through the 'tags' attribute of an alert.

Install the Integration

Administrators can install the integration by following the on-screen instructions in BigPanda.

Dynatrace Data Model

BigPanda normalizes alert data from Dynatrace into tags. You can use tag values to filter the incident feed and to define filter conditions for Environments. The primary and secondary properties are also used during the correlation process.

Standard Tags

ImpactedEntitiesDetails about the entities impacted by the problem in form of a json arrayNot Supported
ImpactedEntityEntity impacted by the problem (or 'x impacted entities' when there are multiple)Primary Property
PIDUnique system identifier of the reported problemIncident Identifier
ProblemDetailsTextAll problem event details, including root cause, as a text-formatted string
ProblemDetailsJSONAll problem event details including root cause as JSON
ProblemIDDisplay number of the reported problem
ProblemImpactImpact level of the problem. Possible values are APPLICATION, SERVICE, or INFRASTRUCTURE
ProblemTitleShort description of the problemSecondary Property
ProblemURLURL of the problem within Dynatrace


Custom Tag Normalization

BigPanda will automatically normalize custom tag names received from Dynatrace to ensure that they meet our Enrichment Tag Naming Requirements. This involves converting all letters to lower-case, replacing any special characters with an underscore (_), and trimming any non-letter characters from the start of the tag name.

For example, [AWS]Services will be normalized to aws_services.

Uninstall Dynatrace

Deleting an integration requires changes to both the integrated system and BigPanda. You must uninstall the integration on the integrated system and then delete the integration from BigPanda.


When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Stop Sending Data to BigPanda

  1. In the left-hand nav of the Dynatrace console, click Settings > Integration > Problem notifications
  2. Click the BigPanda webhook and choose delete.

Manually Resolve All Open Alerts

Manually resolve any open Azure Monitor alerts in BigPanda as they will not auto-resolve with the integration removed.

Delete the Integration from BigPanda

  1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
  2. In the integration details on the right, click Delete Integration. A support message opens, pre-populated with a request to delete the selected integration.
  3. Press Enter to send the request.
  4. The BigPanda support team will remove the integration from the UI.

This procedure does not remove any data from BigPanda or the integrated system. As needed, remove data from each system before deleting the integration.