Dynatrace APM

Dynatrace provides monitoring of your full stack including applications, servers, containers, networks, and more. Install this integration to correlate alerts from Dynatrace into high-level incidents in BigPanda for better visibility and quicker remediation of production issues.

Supported Versions:
SaaS Deployments
Type:
Webhook

Key Features

  • Uses the Dynatrace Webhooks integration feature to forward alerts to BigPanda.
  • Correlates Alerts into incidents to help you understand and respond faster to production issues.
  • Automatically opens and resolves alerts based on the state of the notification.
  • Supports custom tags through the 'tags' attirbute of an alert.

How It Works

The integration works by configuring the Webhooks integration feature in Dynatrace for problem notifications (referred to as alerts in this document). A BigPanda URL endpoint is added, which prompts Dynatrace to forward all relevant alert information to BigPanda. BigPanda then processes and correlates the alert data from Dynatrace to create and maintain up-to-date incidents in BigPanda.

Installing The Integration

Administrators can install the integration by following the on-screen instructions in BigPanda. For more information, see Installing an Integration.

Dynatrace Data Model

BigPanda normalizes alert data from Dynatrace into tags. You can use tag values to filter the incident feed and to define filter conditions for Environments. The primary and secondary properties are also used during the correlation process.

Standard Tags

TagDescriptionNotes
ImpactedEntitiesDetails about the entities impacted by the problem in form of a json arrayNot Supported
ImpactedEntityEntity impacted by the problem (or 'x impacted entities' when there are multiple)Primary Property
PIDUnique system identifier of the reported problemIncident Identifier
ProblemDetailsAll problem event details including root cause as an HTML-formatted string
ProblemDetailsJSONAll problem event details including root cause as JSON
ProblemIDDisplay number of the reported problem
ProblemImpactImpact level of the problem. Possible values are APPLICATION, SERVICE, or INFRASTRUCTURE
ProblemTitleShort description of the problemSecondary Property
ProblemURLURL of the problem within Dynatrace
StateProblem state. Possible values are OPEN or RESOLVED
TagsList of tags that are defined for all impacted entities

Uninstalling Dynatrace

You must remove the BigPanda webhook in Dynatrace to stop sending alerts to BigPanda.

Prerequisites

Manually resolve any open incidents related to the integration to remove them from your incident feed. Optionally, remove any additional data in BigPanda. For example, modify or remove any Environments or AutoShare rules that reference the integration.

Procedure

  1. In the left-hand nav of the Dynatrace console, click Settings > Integration > Problem notifications
  2. Click the BigPanda webhook and choose delete.

Post-Requisites

Delete the Integration in BigPanda to remove the Dynatrace integration from your UI.

Updated 12 days ago


Dynatrace APM


Dynatrace provides monitoring of your full stack including applications, servers, containers, networks, and more. Install this integration to correlate alerts from Dynatrace into high-level incidents in BigPanda for better visibility and quicker remediation of production issues.

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