Supported Versions	Type	Authentication Type
SaaS Deployments	Webhook	Org Bearer Token

The Dynatrace APM integration configures the Webhooks integration feature for problem notifications (referred to as alerts in this document). A BigPanda URL endpoint is added, which prompts Dynatrace to forward all relevant alert information to BigPanda. BigPanda then processes and correlates the alert data from Dynatrace to create and maintain up-to-date incidents in BigPanda.

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Dynatrace Timestamps
Dynatrace alert timestamps in BigPanda are generated from the rankedEvents section of the Dynatrace payload, if available. OK alerts use the latest end time and all other alerts use the latest start time. If neither the start or end time is populated, BigPanda will use the current time.

Key Features

Uses the Dynatrace Webhooks integration feature to forward alerts to BigPanda.
Correlates Alerts into incidents to help you understand and respond faster to production issues.
Automatically opens and resolves alerts based on the state of the notification.
Supports custom tags through the 'tags' attribute of an alert.

Install the Integration

Administrators can install the integration by following the on-screen instructions in BigPanda.

Dynatrace Data Model

BigPanda normalizes alert data from Dynatrace into tags. You can use tag values to filter the incident feed and to define filter conditions for Environments. The primary and secondary properties are also used during the correlation process.

Standard Tags

Tag	Description	Notes
`ImpactedEntities`	Details about the entities impacted by the problem in form of a json array	Not Supported
`ImpactedEntity`	Entity impacted by the problem (or 'x impacted entities' when there are multiple)	Primary Property
`PID`	Unique system identifier of the reported problem	Incident Identifier
`ProblemDetailsText`	All problem event details, including root cause, as a text-formatted string
`ProblemDetailsJSON`	All problem event details including root cause as JSON
`ProblemID`	Display number of the reported problem
`ProblemImpact`	Impact level of the problem. Possible values are APPLICATION, SERVICE, or INFRASTRUCTURE
`ProblemTitle`	Short description of the problem	Secondary Property
`ProblemURL`	URL of the problem within Dynatrace

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Custom Tag Normalization
BigPanda will automatically normalize custom tag names received from Dynatrace to ensure that they meet our Enrichment Tag Naming Requirements. This involves converting all letters to lower-case, replacing any special characters with an underscore (_), and trimming any non-letter characters from the start of the tag name.
For example, [AWS]Services will be normalized to aws_services.

Uninstall Dynatrace

Deleting an integration requires changes to both the integrated system and BigPanda. You must uninstall the integration on the integrated system and then delete the integration from BigPanda.

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When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Stop Sending Data to BigPanda

In the left-hand nav of the Dynatrace console, click Settings > Integration > Problem notifications
Click the BigPanda webhook and choose delete.

Manually Resolve All Open Alerts

Manually resolve any open Azure Monitor alerts in BigPanda as they will not auto-resolve with the integration removed.

Delete the Integration from BigPanda

In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
In the integration details on the right, click Delete Integration. A support message opens, pre-populated with a request to delete the selected integration.
Press Enter to send the request.
The BigPanda support team will remove the integration from the UI.

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This procedure does not remove any data from BigPanda or the integrated system. As needed, remove data from each system before deleting the integration.