Sentry

A webhook is configured in Sentry, forwarding all alerts to the Sentry integration. The integration then normalizes the alerts and sends them into BigPanda to be processed and correlated with related alerts, creating and maintaining up-to-date incidents in BigPanda.

Key Features

• Clean up and organize Sentry alerts by automatically grouping related events.
• Assign alerts to team members and track their activities in real time.

Sentry Data Model

BigPanda normalizes alert data from Sentry into tags. You can use tag values to filter the incident feed and to define filter conditions for Environments. The primary and secondary properties are also used during the deduplication and correlation processes.

Default Tag Mapping

Install the Integration

Create an App Key

Create an app key in BigPanda.

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Integration Specific

You'll need a separate app key for each integrated system.

Define the Sentry Webhook

For each project in Sentry:

• Go to Settings > Manage Integrations
• Enable the WebHooks plugin (it might be already enabled). You should see a new item under the INTEGRATIONS section
• Click on Save Changes
• Choose the new item called WebHooks and append this URL to the Callback URLs text area: https://api.bigpanda.io/data/integrations/sentry?access_token=<Your access token>&app_key<Your app key>
• Click on Save Changes

Note: If you changed the default Rules in Sentry, please consult the relevant FAQ item called What Rules do I need to configure?

Uninstall the Integration

Deleting an integration requires that you remove the integration in both the integrated system and BigPanda. We recommend that you first uninstall the integration on the integrated system to prevent traffic from being sent and rejected by BigPanda, since the app key will not exist once you delete the integration in BigPanda.

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Caution During Replacement

When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Deactivate Inbound Integration

If you want to stop sending data to BigPanda but don’t want to delete your integration, you can temporarily deactivate it.

To deactivate an inbound integration:

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list. This will open integration details on the right side of the window.
2. At the top of the integration details, click the Active/Inactive toggle next to the application name to change the status of the integration.

In the integrations list, inactive integrations will be marked with a gray bar.

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Alert Resolution for Inactive Integrations

Any active alerts belonging to an inactive integration must be manually resolved or they will stay in the system until the auto-resolve window is reached.

Stop Sending Data to BigPanda

Within the integrated system, disable any settings that send data to BigPanda.

Each system requires specific changes to disable the integration with BigPanda. For example, you must delete the topic in CloudWatch, and you must disable the alert channel in New Relic. To determine the changes for your integrated system, reference the relevant documentation or contact BigPanda support.

Manually resolve any open alerts sent from the integration to remove the associated incidents from your incident feed. These incidents will not automatically resolve without an ok status from the original sending integration.

Delete the Integration in BigPanda

Take the following steps to delete the integration from BigPanda:

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
2. In the integration details on the right of the page, click the trash icon, then confirm you want to delete the integration. The integration will be removed immediately.

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️Automatic Alert Resolution for Deleted Integrations

All active alerts from the integration will be resolved after deletion.

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Data Removal

This procedure does not remove any data from the integrated system.