New Relic

New Relic is an observability platform that allows you to view data about app performance throughout your system. New Relic integrates using a webhook channel to send alerts to BigPanda. Combine New Relic with BigPanda to gain actionable insights and cross source aggregation of your total monitoring stack.

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Open Integration Manager

The Open Integration Manager is available for use with New Relic. For more information, see the Open Integration Manager documentation.

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️Payload Size

Alert payloads must be 6MB or smaller. Larger payloads will fail to process with BigPanda. We recommend reviewing your configurations to ensure that only actionable, useful information is being sent to BigPanda.

Key Features

• Supports New Relic's legacy alerts platform as well as Incident Intelligence Workflows using Destinations.
• Utilizes a webhook channel within New Relic to send alerts.

Install the Integration

Create your BigPanda Destination

1. From the New Relic homepage, navigate to Alerts & AI > Destinations.
2. Under Add a destination, click Webhook.
3. Name your Webhook as BigPanda.
4. Set the Endpoint URL to https://integrations.bigpanda.io/newrelic/alerts.
5. Toggle the Use authorization option and select Bearer token.
6. Enter your Token as <Your Org Bearer Token>
7. At the bottom right corner of the page, click Save Destination.

For additional information, see the New Relic Destinations documentation.

Set up your Workflow to notify your BigPanda Destination

1. From within the Alerts & AI tab, select Workflows.

2. At the top right corner of the page, click Add a workflow.

3. Name your workflow and configure the notification filter. For more information, see the New Relic Workflows documentation.

4. Under Notify > Add channel, select Webhook.

5. Name the webhook channel and select your BigPanda destination from the Destination dropdown.

6. Under Custom headers, add a custom header named app_key with your generated app key as seen below:

   • app_key <Your App Key>

7. Under Payload, replace the default Template with the code block below.

   Note: You may add any additional fields that you want to this template. See the Workflows Variables documentation.

8. Click Send test notification to ensure notifications can be sent to your BigPanda destination.

9. At the bottom right corner of the page, click Save Message.

10. At the bottom right corner of the page, click Activate workflow to finish your workflow.

{
    "id": {{ json issueId }},
    "bp_status": "{{ state }}-{{ priorityText }}",
    "issue_url": {{ json issuePageUrl }},
    "title": {{ json annotations.title.[0] }},
    "priority": {{ json priority }},
    "primary_impacted_entity": {{ json entitiesData.names.[0] }},
    "impacted_entities": {{ json entitiesData.names }},
    "total_incidents": {{ json totalIncidents }},
    "state": {{ json state }},
    "trigger": {{ json triggerEvent }},
    "is_correlated": {{ json isCorrelated }},
    "created_at": {{ createdAt }},
    "updated_at": {{ updatedAt }},
    "sources": {{ json accumulations.source }},
    "alert_policy_names": {{ json accumulations.policyName }},
    "alert_condition_names": {{ json accumulations.conditionName }},
    "workflow_name": {{ json workflowName }}
}

Issues filtered by this workflow will now be sent to your BigPanda console!

Delete the Integration

Deleting an integration requires that you remove the integration in both the integrated system and BigPanda. We recommend that you first uninstall the integration on the integrated system to prevent traffic from being sent and rejected by BigPanda, since the app key will not exist once you delete the integration in BigPanda.

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Caution During Replacement

When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Deactivate Inbound Integration

If you want to stop sending data to BigPanda but don’t want to delete your integration, you can temporarily deactivate it.

This feature is currently only available for inbound integrations.

To deactivate an inbound integration:

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list. This will open integration details on the right side of the window.
2. At the top of the integration details, click the Active/Inactive toggle next to the application name to change the status of the integration.

In the integrations list, inactive integrations will be marked with a gray bar.

Stop Sending Data to BigPanda

1. Log in to your New Relic Dashboard.
2. Go to Alerts New, then Notification channels.
3. Delete the BigPanda channel.
4. Go to Alerts New, then Alert policies.
5. Delete the alert policy that was created for BigPanda.

If the BigPanda notification setting was added to an existing alert policy:

1. Go to the settings of the alert policy connected to the BigPanda integration.
2. Delete the BigPanda channel from the policy's notification channels.

Manually resolve any open alerts sent from the integration to remove the associated incidents from your incident feed. These incidents will not automatically resolve without an ok status from the original sending integration.

Delete the Integration in BigPanda

Take the following steps to delete the integration from BigPanda:

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
2. In the integration details on the right of the page, click the trash icon, then confirm you want to delete the integration. The integration will be removed immediately.

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️Automatic Alert Resolution for Deleted Integrations

All active alerts from the integration will be resolved after deletion.

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Data Removal

This procedure does not remove any data from the integrated system.