Manage Your Account

Learn how to update personal account settings such as password, name, and more.

The Personal Settings screen provides a centralized place to make changes to your BigPanda account and reset your password. To access Personal Settings, navigate to the top right of the BigPanda screen, click your name, and then click Personal Settings.

On the Personal Settings page, you can update your full name, change your avatar, reset your password, and update your date and time settings.

Name and Image

On the Personal Settings page, you can change your full name as it appears in BigPanda. To do this, enter your changes into the Name field and click Save.

The image associated with your BigPanda profile can also be updated. On the Personal Settings page, click the Refresh icon. This opens, where you can update your profile image. Changes to your Gravatar image affect all Gravatar-enabled sites where you use the same email address as in BigPanda.


You can update your password at any time from the Personal Settings page in BigPanda.

Password Requirements

To provide additional security for your account, BigPanda requires your password to meet these minimum requirements:

  • Minimum length of 8 characters.
  • At least one uppercase and one lowercase letter.
  • At least one number (0 – 9) or one of the following special characters: ! @ $ % & ?


Password best practice

In addition to these requirements, follow your organization's guidelines for password length, use of upper or lower case letters, numbers, and special characters. Consider changing your password every 90 days for increased security.

Change Your Password

To change your BigPanda password:

  1. In the top right, click your name, then click Personal Settings.
  2. Click the Change Password link.
  3. Enter your current password and then a new password that meets the minimum password requirements.
  4. Click Done to reset the password.

Reset Your Password

If you have forgotten your BigPanda account password or if your password does not work, you can request a password reset.

  1. Go to the BigPanda login page.
  2. Click the Forgot password link.
  3. Enter your account email address, and click Send Reset Link.
  4. When you receive a confirmation email from BigPanda, click the password reset link and follow the on-screen instructions to create a new password that meets the minimum password requirements.

Date and Time


Limited Availability

This feature is available in a limited release. If you are interested in enabling this functionality for your organization, contact your BigPanda account team.

You can adjust your time zone and date formatting within the BigPanda Personal Settings page. These settings only apply to your account.

To change your time zone, click the Time Zone drop-down menu. Select your time zone from the list.

To adjust your date and time formatting, click the Formatting drop-down menu. Select the appropriate format from the list. The following options are available:

  • 12 hours time (Example: 1:30 PM)
  • 24 hours time (Example: 13:30)


Date and time customization

Date and time customization settings currently do not apply to the Audit Log and Unified Search screens.