LogicMonitor

LogicMonitor is a SaaS based infrastructure monitoring and alerting platform that can give you a single-pane-of-glass view of your entire infrastructure.

Deploy a handful of collectors behind your firewalls (you don’t need to install an agent on each device you wish to monitor) and define which hosts you want monitored.

LogicMonitor will use standard protocols your devices already speak to identify, categorize, and subsequently monitor them with our standard templates.

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Open Integration Manager

The Open Integration Manager is available for use with LogicMonitor. For more information, see the Open Integration Manager documentation.

Install the Integration

Confirm Access

1. Ensure you have admin permission to the LogicMonitor instance to configure handler and send alerts to BigPanda.
2. Confirm the LogicMonitor instance has outbound access to https://integrations.bigpanda.io port 443.

LogicMonitor Tokens

For more information on LogicMonitor Tokens, review the documentation for Tokens Available in LogicModule Alert Messages.

Create Handler to send Critical, Warning, Acknowledge, and Ok alerts to BigPanda

1. In LogicMonitor, go to Settings > Integrations > Add > Custom HTTP Delivery.

2. Enter a name – we recommend BigPanda

3. Select the Use different URLs or data formats to notify on various alert activity option.

4. Check Use Custom Headers and specify the content type:

   • Content-Type: application/json

5. Change the URL scheme to https:// and copy in the BigPanda URL minus the https://: https://integrations.bigpanda.io/logicmonitor/alerts?app_key=<Your App Key>&access_token=<Your Org Bearer Token>

6. Check all boxes beneath This URL and/or Alert Data should send notifications for these alert activities: including:

   • New Alerts
   • Acknowledged
   • Cleared
   • Escalated/De-escalated

7. Under Alert Data select Raw

8. Under Format, select JSON

9. Copy the JSON payload below into the large field and click Save.

10. Click Save until you get back to the list of integrations.

{
    "status": "##ALERTSTATUS##-##LEVEL##",
    "alert_id": "##ALERTID##",
    "alert_type": "##ALERTTYPE##",
    "batchjob": "##BATCHJOB##",
    "check": "##DATAPOINT##",
    "checkpoint": "##CHECKPOINT##",
    "cmdline": "##CMDLINE##",
    "current_collector": "##AGENTID##",
    "current_collector_description": "##AGENT_ID##",
    "datapoint": "##DATAPOINT##",
    "datapoint_description": "##DPDESCRIPTION##",
    "datasource": "##DATASOURCE##",
    "description": "##MESSAGE##",
    "detail": "##DETAIL##",
    "device_url": "##DEVICEURL##",
    "exitcode": "##EXITCODE##",
    "facility": "##FACILITY##",
    "finish": "##FINISH##",
    "host": "##HOST##",
    "instance": "##INSTANCE##",
    "lm_severity_level": "##LEVEL##",
    "message": "##MESSAGE##",
    "service": "##SERVICE##",
    "service_group": "##SERVICEGROUP##",
    "service_url": "##URL##",
    "start": "##START##",
    "startepoch": "##STARTEPOCH##",
    "system_ips": "##SYSTEM.IPS##",
    "system_preferred_collector_description": "##SYSTEM.PREFCOLLECTORDESC##",
    "system_preferred_collector_id": "##SYSTEM.PREFCOLLECTORID##",
    "system_sysinfo": "##SYSTEM.SYSINFO##",
    "threshold": "##THRESHOLD##",
    "userdata": "##USERDATA##",
    "value": "##VALUE##"
}

Additional tokens are available to add context to the alerts. See the LogicMonitor documentation for a full list.

Host values will never populate for Collector, Website, and Service monitor alerts. You may want to modify the mapping configuration to take additional fields into account for these.

Success

You’re all set! Now go set up some Alert Rules and Escalation Chains to use the new integration and get those alerts sent to BigPanda!

Delete the Integration

Deleting an integration requires that you remove the integration in both the integrated system and BigPanda. We recommend that you first uninstall the integration on the integrated system to prevent traffic from being sent and rejected by BigPanda, since the app key will not exist once you delete the integration in BigPanda.

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Caution During Replacement

When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Deactivate Inbound Integration

If you want to stop sending data to BigPanda but don’t want to delete your integration, you can temporarily deactivate it.

This feature is currently only available for inbound integrations.

To deactivate an inbound integration:

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list. This will open integration details on the right side of the window.
2. At the top of the integration details, click the Active/Inactive toggle next to the application name to change the status of the integration.

In the integrations list, inactive integrations will be marked with a gray bar.

Stop Sending Data to BigPanda

Within the integrated system, disable any settings that send data to BigPanda.

Each system requires specific changes to disable the integration with BigPanda. For example, you must delete the topic in CloudWatch, and you must disable the alert channel in New Relic. To determine the changes for your integrated system, reference the relevant documentation or contact BigPanda support.

Delete the Integration in BigPanda

Take the following steps to delete the integration from BigPanda:

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
2. In the integration details on the right of the page, click the trash icon, then confirm you want to delete the integration. The integration will be removed immediately.

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️Automatic Alert Resolution for Deleted Integrations

All active alerts from the integration will be resolved after deletion.

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Data Removal

This procedure does not remove any data from the integrated system.