Opsgenie

Opsgenie is an alert and incident management platform that notifies you of issues through multiple channels. Installing this integration allows you to automatically forward incidents created in BigPanda to the Opsgenie platform.

To learn more about OpsGenie, see the Integrate OpsGenie with BigPanda guide on the OpsGenie documentation site.

Key Features

• Utilize OpsGenie to communicate incidents via email, voice, SMS, and push messages to recipients.
• Optimize the number of OpsGenie notifications by using BigPanda's alert filtering and correlation.
• Automatically resolve OpsGenie incidents when respective BigPanda incidents are resolved.

👍

Standard AutoShare Rules

This integration follows standard AutoShare rules. See the Sharing Rules documentation for more information.

Install the Integration

The BigPanda Opsgenie integration is configured differently for Standard & Enterprise Opsgenie installations and Free & Essentials Opsgenie setups.

Standard and Enterprise

Create an App Key

Create an app key in BigPanda.

👍

Integration Specific

You'll need a separate app key for each integrated system.

Configure Opsgenie

1. Go to OpsGenie’s BigPanda Integration Page.
2. Specify who is notified of BigPanda incidents using the Teams field. Autocomplete suggestions are provided as you type.
3. Copy the integration URL (which includes Opsgenie’s endpoint as well as the API key).
4. Click Save Integration

Configure Callback

1. Fill the Callback URL field with the integration URL copied from Opsgenie in the previous step
2. Click Configure Webhook

Configure AutoShare

Optionally, you can use AutoShare to automatically create OpsGenie incidents for BigPanda incidents which belong to specific environments.

1. Go to the AutoShare definition screen in settings.
2. Click on Create AutoShare.
3. Choose the desired environment from the Environment drop-down and then the OpsGenie integration from the Share via drop-down
4. Click Create AutoShare and save.

Opsgenie Free

Create an App Key

Create an app key in BigPanda.

👍

Integration Specific

You'll need a separate app key for each integrated system.

Configure Opsgenie

For Free and Essentials Opsgenie plans you can only add the BigPanda integration from the Teams Dashboard.

1. Navigate to your Team Dashboard.
2. Open the Integrations tab.
3. Click Add Integration
4. Copy the integration URL (which includes Opsgenie’s endpoint as well as the API key).
5. Click Save Integration

Configure Callback

1. Fill the Callback URL field with the integration URL copied from Opsgenie in the previous step
2. Click Configure Webhook

Configure AutoShare

Optionally, you can use AutoShare to automatically create OpsGenie incidents for BigPanda incidents which belong to specific environments.

1. Go to the AutoShare definition screen in settings.
2. Click on Create AutoShare.
3. Choose the desired environment from the Environment drop-down and then the OpsGenie integration from the Share via drop-down
4. Click Create AutoShare and save.

Uninstall the Integration

Deleting an integration requires that you remove the integration in both the integrated system and BigPanda. We recommend that you first uninstall the integration on the integrated system to prevent traffic from being sent and rejected by BigPanda, since the app_key will not exist once you delete the integration in BigPanda.

❗️

Caution During Replacement

When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Stop Sending Data from BigPanda

In BigPanda, disable any settings that send data to the integrated system. This includes modifying or removing AutoShare rules or Environments that are tied to the integration.

Delete the Integration in BigPanda

Take the following steps to delete the integration from BigPanda:

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
2. In the integration details on the right of the page, click the trash icon, then confirm you want to delete the integration. The integration will be removed immediately.

❗️

️Data Removal

This procedure does not remove any data from BigPanda or the integrated system. As needed, remove data from each system before deleting the integration.