Update the BigPanda ServiceNow App

answer = (function transformEntry(source) {
	// Instantiate BigPanda Utility Object with source
	var bpUtils = new x_bip_panda.BigPandaUtility(source);
	
	var assignment_group = null;
	
	// Validates if this field can be updated on an update action
	if (bpUtils.canUpdate(action, 'assignment_group')){
		// Attempts to get the assignment group from the source as the primary option
		// Falls back to retrieving the input from the configuration form
		assignment_group = source.assignment_group || gs.getProperty('x_bip_panda.assignmentGroup');
	}
	
	// If additional logic is required
	// Retrieves the BigPanda Incident
	// var bpIncident = bpUtils.getIncident(); // uncomment if needed
	
	// Custom logic goes here
	
	return assignment_group; 

})(source);

answer = (function transformEntry(source) {
	// Instantiate BigPanda Utility Object with source
	var bpUtils = new x_bip_panda.BigPandaUtility(source);
	
	var caller_sys_id = null;

	// Validates if this field can be updated on an update action
	if (bpUtils.canUpdate(action, 'caller_id')){
		// Attempts to retrieve input from the configuration form
		// If no email is retrieved, the default is the email sender from the BigPanda Share 
		var caller_id_email = gs.getProperty('x_bip_panda.callerId', source.u_bp_sender_email);

		// Performs a lookup with the provided email and returns the associated sys id
		caller_sys_id = bpUtils.getUserByProperty(caller_id_email,"caller_id");
	}
	
	return caller_sys_id;

})(source);

answer = (function transformEntry(source) {
	// Instantiate BigPanda Utility Object with source
	var bpUtils = new x_bip_panda.BigPandaUtility(source);
	
	var cmdb_ci = null;
	
	// Validates if this field can be updated on an update action
	if (bpUtils.canUpdate(action, 'cmdb_ci')){
		// Capture default cmdb ci field
		var cmdb_ci_field = source.u_bp_cmdb_ci;
		
		// Override the cmdb ci field if a value exists in the configuration form
		if (gs.getProperty('x_bip_panda.cmdbCiField')) {
			cmdb_ci_field = gs.getProperty('x_bip_panda.cmdbCiField');
		}
		
		// If the source provides a value for the cmdb_ci, leverage it
		// Otherwise default to retrieving the value for the field in the primary alert
		cmdb_ci = source.cmdb_ci || bpUtils.getPrimaryAlertTag(cmdb_ci_field);
	}
	
	return cmdb_ci;

})(source);

answer = (function transformEntry(source) {
	// Instantiate BigPanda Utility Object with source
	var bpUtils = new x_bip_panda.BigPandaUtility(source);
	var description = null;
	
	// Validates if this field can be updated on an update action
	if (bpUtils.canUpdate(action, 'description')) {
		description = source.description;
	}
	
	// Example of custom logic
	// Retrieve the BigPanda Incident Data
	// var incident = bpUtils.getIncident();
	// CUSTOM LOGIC HERE
	// description = CUSTOM_LOGIC_RESULT;

	return description;
})(source);

answer = (function transformEntry(source) {
	// Instantiate BigPanda Utility Object with source
	var bpUtils = new x_bip_panda.BigPandaUtility(source);
	
	var opened_at = null;
	
	// Validates if this field can be updated on an update action
	if (bpUtils.canUpdate(action, 'opened_at')){
		// Set default unix time from the BigPanda Incident start time
		var time_to_use = source.opened_at;
		
		// Converts provided unix time to ServiceNow GlideDateTime
		opened_at = bpUtils.getTimeByProperty(time_to_use, 'opened_at');
	}
	
	return opened_at;

})(source);

answer = (function transformEntry(source) {
	// Instantiate BigPanda Utility Object
	var bpUtils = new x_bip_panda.BigPandaUtility(source);
	
	var opened_sys_id = null;
	
	// Validates if this field can be updated on an update action
	if (bpUtils.canUpdate(action, 'opened_by')){
		// Attempts to retrieve input from the configuration form
		// If no email is retrieved, the default is the email sender from the BigPanda Share 
		var opened_by_email = gs.getProperty('x_bip_panda.openedBy', source.u_bp_sender_email);
		
		// Performs a lookup with the provided email and returns the associated sys id
		opened_sys_id = bpUtils.getUserByProperty(opened_by_email, 'opened_by');
	}
	
	return opened_sys_id;

})(source);

answer = (function transformEntry(source) {
	// Instantiate BigPanda Utility Object with source
	var bpUtils = new x_bip_panda.BigPandaUtility(source);
	
	var resolved_at = null;
	
	// Validates if this field can be updated on an update action
	if (bpUtils.canUpdate(action, 'resolved_at')){
		// Set default unix time from the BigPanda Incident start time
		var time_to_use = source.resolved_at;
		
		// Converts provided unix time to ServiceNow GlideDateTime
		resolved_at = bpUtils.getTimeByProperty(time_to_use, 'resolved_at');
	}
	
	return resolved_at;

})(source);

answer = (function transformEntry(source) {
	// Instantiate BigPanda Utility Object with source
	var bpUtils = new x_bip_panda.BigPandaUtility(source);
	var isResolved = (source.u_bp_incident_status.toLowerCase() === 'ok');
	var resolved_sys_id = null;

	// Validates if this field can be updated on an update action
	// And that the BigPanda Incident Status is resolved
	if (bpUtils.canUpdate(action, 'resolved_by') && isResolved){
		// Attempts to retrieve input from the configuration form
		// If no email is retrieved, the default is the email sender from the BigPanda Share 
		var resolved_by_email = gs.getProperty('x_bip_panda.resolvedBy', source.u_bp_sender_email);
		
		// Performs a lookup with the provided email and returns the associated sys id
		resolved_sys_id = bpUtils.getUserByProperty(resolved_by_email, 'resolved_by');
	}
	
	return resolved_sys_id;
	
})(source);

answer = (function transformEntry(source) {
	// Instantiate BigPanda Utility Object with source
	var bpUtils = new x_bip_panda.BigPandaUtility(source);
	
	var short_description = null;
	
	// Validates if this field can be updated on an update action
	if (bpUtils.canUpdate(action, 'short_description')){
		// Sets the default short description
		short_description = source.short_description;
		
		// Sets the short description based on the primary alert definition 
		// in the configuration
		// Retrieve the Primary Property from Primary Alert
		primaryProperty = bpUtils.getPrimaryAlertValue('primaryProperty');

		// Retrieve Value of Primary Property
		primaryValue = bpUtils.getPrimaryAlertTag(primaryProperty);

		// Construct short description string (customize to need)
		short_description = 'BigPanda Incident - ' + primaryValue;
	}

	return short_description;
})(source);