Wavefront

Wavefront enables you to use monitoring to collect analytics across your entire application stack. With this integration, you can correlate Wavefront alerts into high-level incidents in BigPanda so you can better understand and respond faster to critical issues.

Key Features

• Utilizes an Alert Target within Wavefront to send alerts.
• Correlates alerts from Wavefront to help you understand and respond faster to production issues.
• Alerts configured to send resolve event will automatically resolve the corresponding alert in BigPanda on receipt of a resolve event.
• Supports customization of the Wavefront Alert via alert templating.

Install the Integration

Create an App Key

Create an app key in BigPanda.

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Integration Specific

You'll need a separate app key for each integrated system.

Create a BigPanda Alert Target in Wavefront

1. In Wavefront, create a custom alert target.

2. Name your alert target, e.g. Send to BigPanda and give it a useful description.

3. Select which triggers should send a notification to BigPanda.

4. Set Type to Webhook.

5. Set URL to https://api.bigpanda.io/data/v2/alerts

6. Set Content Type to application/json

7. Add the following custom headers:

   • Authorization: Bearer <Your Org Bearer Token>

8. In the Body Template text area copy and paste the following template, then click Save

{
{{#setDefaultIterationLimit}}500{{/setDefaultIterationLimit}}
{{#setFailingLimit}}500{{/setFailingLimit}}
{{#setInMaintenanceLimit}}500{{/setInMaintenanceLimit}}
{{#setNewlyFailingLimit}}500{{/setNewlyFailingLimit}}
{{#setRecoveredLimit}}500{{/setRecoveredLimit}}
"app_key": "<span class="phrase"><Your App Key></span>",
"alerts": [
{{#trimTrailingComma}}
{{#failingAlertSeries}}
{
"host" :  "{{#host}}{{{host}}}{{/host}}{{^host}}"unknown"{{/host}}",
"status": {{#severitySevere}}"critical"{{/severitySevere}}{{#severityWarn}}"warning"{{/severityWarn}}{{#severityInfo}}"info"{{/severityInfo}}{{#severitySmoke}}"smoke"{{/severitySmoke}},
"check": "{{#jsonEscape}}{{{name}}}{{/jsonEscape}}",
"description": "{{#jsonEscape}}{{{subject}}} {{{reason}}} [{{{severity}}}] {{{name}}}{{/jsonEscape}}\nMessage: \n{{#jsonEscape}}{{{errorMessage}}}{{/jsonEscape}}",
"additionalInformation": "{{#jsonEscape}}{{{additionalInformation}}}{{/jsonEscape}}",
"url": "{{{url}}}",
"alert_severity": "{{{severity}}}",
"condition": "{{#jsonEscape}}{{{condition}}}{{/jsonEscape}}",
"host_tags": "{{tags}}",
"alert_tags" : "{{#alertTags}}{{#jsonEscape}}{{{.}}}{{/jsonEscape}}|{{/alertTags}}",
"incident_identifier": "{{host}}__{{#jsonEscape}}{{{name}}}{{/jsonEscape}}__{{#jsonEscape}}{{{condition}}}{{/jsonEscape}}"
},
{{/failingAlertSeries}}
{{#recoveredAlertSeries}}
{
"host" : "{{host}}",
"status": "ok",
"check": "{{#jsonEscape}}{{{name}}}{{/jsonEscape}}",
"description": "{{#jsonEscape}}{{{subject}}} {{{reason}}} [{{{severity}}}] {{{name}}}{{/jsonEscape}}",
"additionalInformation": "{{#jsonEscape}}{{{additionalInformation}}}{{/jsonEscape}}",
"url": "{{{url}}}",
"alert_severity": "{{{severity}}}",
"condition": "{{#jsonEscape}}{{{condition}}}{{/jsonEscape}}",
"host_tags": "{{tags}}",
"alert_tags" : "{{#alertTags}}{{#jsonEscape}}{{{.}}}{{/jsonEscape}}|{{/alertTags}}",
"incident_identifier": "{{host}}__{{#jsonEscape}}{{{name}}}{{/jsonEscape}}__{{#jsonEscape}}{{{condition}}}{{/jsonEscape}}"
},
{{/recoveredAlertSeries}}
{{/trimTrailingComma}}
]
}

Assign BigPanda Alert Target to Wavefront Alerts

1. Navigate to the Alerts browser in Wavefront.
2. Locate an alert and click its name to open the edit screen.
3. Under Target List enter your BigPanda alert target name.
4. Select the alert target from the dropdown list.
5. Click Save.
6. Repeat steps 2 - 5 for all alerts you wish to send to BigPanda.

Delete the Integration

Deleting an integration requires that you remove the integration in both the integrated system and BigPanda. We recommend that you first uninstall the integration on the integrated system to prevent traffic from being sent and rejected by BigPanda, since the app_key will not exist once you delete the integration in BigPanda.

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Caution During Replacement

When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Deactivate Inbound Integration

If you want to stop sending data to BigPanda but don’t want to delete your integration, you can temporarily deactivate it.

This feature is currently only available for inbound integrations.

To deactivate an inbound integration:

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list. This will open integration details on the right side of the window.
2. At the top of the integration details, click the Active/Inactive toggle next to the application name to change the status of the integration.

Any active alerts belonging to an inactive integration will need to be manually resolved.

In the integrations list, inactive integrations will be marked with a gray bar.

Stop Sending Data from BigPanda

In BigPanda, disable any settings that send data to the integrated system. This includes modifying or removing AutoShare rules or Environments that are tied to the integration.

Delete the Integration in BigPanda

Take the following steps to delete the integration from BigPanda:

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
2. In the integration details on the right of the page, click the trash icon, then confirm you want to delete the integration. The integration will be removed immediately.

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Data Removal

All active alerts from the integration will be resolved after deletion.