The Overview Tab

The Overview Tab shows you a summary of the selected incident, including Automated Incident Analysis, Incident Tags, Active Alerts, Root Cause Changes, and the Activity Feed.

Automated Incident Analysis

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Advanced Insight Module

This feature is part of the Advanced Insight Module. If your organization has not purchased this module, you may not have access to the feature.

If you are interested in upgrading to the Advanced Insight Module, contact your BigPanda account team.

Automated Incident Analysis leverages Large Language Model AI to provide plain-language incident titles and detailed descriptions built from enriched, actionable incident data.

Automated Incident Analysis helps your team quickly understand causality and impact, dramatically shortening resolution time.

For more information, see the Automated Incident Analysis documentation.

Incident Tags

Incident tags add key information and context right in BigPanda.

Hover over the name of the incident tag to see information about the user who edited the tag and the time and date of the change. Tags that have not been manually edited will show the last date and time that automatic incident enrichment occurred.

Incident tags may be single-select or multi-value.

See the Incident Tags documentation for more information.

Active Alerts

The Active Alerts section displays a summary of the information that appears in the Alerts Tab. Here you can find information about active alerts and take actions on them such as split and merge.

See the Alerts Tab documentation for more information.

Root Cause Changes

The Root Cause Changes section shows you the change details, changes that were marked as a Suspect, and the change suspect score.

To see full change details, see the Changes Tab.

Activity

The Activity section displays the five most recent activities from the Activity tab, with no filtering applied.

For the full incident activity history, see ​The Activity Tab​​.