ServiceNow CMDB

Supported Versions


Authentication Type

Quebec, Paris, Orlando, New York, Madrid, London, Kingston, Jakarta, Istanbul


API Key and Bearer Token

Key Features

  • Enriches alerts in BigPanda with information from your ServiceNow CMDB.
  • Automatically detects enrichment schema from your ServiceNow data.
  • Automatically creates and manages Enrichments in BigPanda.
  • Easily send new tables or views from your ServiceNow CMDB to BigPanda.
  • Uses a native ServiceNow app to accelerate and simplify the setup process.

How it Works

The BigPanda ServiceNow CMDB integration works by configuring a scheduled job in your ServiceNow instance which calls a Script Includes when executed, passing along your configuration details. The Script Includes then collects all rows from the specified tables and views and sends them to the BigPanda ServiceNow CMDB integration endpoint. There the data is processed and transformed into a BigPanda enrichment which is automatically uploaded to BigPanda and immediately starts enriching your incoming alerts with topology information from your ServiceNow CMDB.


Upgrading the BigPanda App

If you are currently using the ServiceNow integration, download the latest version of BigPanda at the ServiceNow App Store.
If you are upgrading from a version of 1.x to 2.x, please follow the ServiceNow App Migration Guide.

Configure the Integrations

  1. In the ServiceNow application, navigate to BigPanda > Configuration.
  2. In the General section, enter the appropriate keys provided in the BigPanda Console Integration instructions.



Bearer Token

Enter the BigPanda organization key here.


Enter the BigPanda API key here.

Incidents App Key

Enter the ServiceNow Incidents App Key here. You can obtain it from the BigPanda ServiceNow Incidents integration module.

Change API

Enter the BigPanda Change API here.

Telemetry Enabled

Select this checkbox to enable exporting logging data in the integration and to receive troubleshooting and diagnostic assistance by BigPanda.

Telemetry Endpoint

Provide a URL for the telemetry option.

  1. Configure the CMDB section.




Select this checkbox to enable configuring the integration settings.


Name of the table or view to export.


The key column. Make sure this column is indexed.


A comma-delimited list of all columns to export.


A query to filter out records.

Column Mapping

Allows the renaming of any ServiceNow Columns

servicenow_Column: new_name
hostnames: hosts

Add New Button

If you need to add an additional configuration row, click on this button.


The endpoint to send the exported tables and/or views.

Page Size

The number of records to send per page.

Max Pages

The max number of pages to send per export.

Max Retries

The number of retries to attempt in the event that an export fails.

Retry Interval

The number of seconds to wait between a previously failed export and a new export request.


Exporting Frequency

It can take a while for the CMDB process to run, particularly for large tables or views.

Please ensure you're not sending the data too frequently, we suggest limiting it to a couple of times per day.

Disabling the Integration

  1. In the ServiceNow application, navigate to BigPanda > Configuration.
  2. In the CMDB section, de-select the Active checkbox
  3. Save the configuration

Uninstall the BigPanda ServiceNow App

  1. Within ServiceNow, navigate to System Applications > Applications.
  2. Click on the BigPanda app.
  3. In the custom application record, click the related Uninstall link.
  4. Click OK.
  5. Confirm when the dialogue box appears.

Updated 8 days ago

ServiceNow CMDB

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