SiteScope

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Additional Steps for Older Versions

Older versions of the SiteScope integration that do not support webhooks are not supported by default and may require additional setup for configuration via the Open Integration Manager. Contact your BigPanda Account Team for assistance.

SiteScope monitors collect key performance measurements and report topology on a wide range of back-end infrastructure components. The monitors are individually configured to automatically test the performance and availability of systems and services in the network environment. SiteScope monitoring includes alerting and reporting capabilities, along with a dashboard for a real-time picture of the monitored environments.

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Open Integration Manager

The Open Integration Manager is available for use with SiteScope. For more information, see the Open Integration Manager documentation.

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️Payload Size

Alert payloads must be 6MB or smaller. Larger payloads will fail to process with BigPanda. We recommend reviewing your configurations to ensure that only actionable, useful information is being sent to BigPanda.

Install the Integration

Create the BigPanda Alert Actions

1. From the SiteScope web interface, right-click on the Context Tree, then New > Alert.

2. In General Setting section set the Name to BigPandaAlerts

3. In the Alert Targets section select all targets

4. In the Alert Actions section, select new alert action button then choose REST

5. Complete the following information:

   • Action name: BigPanda-Error
   • REST to URL form: https://integrations.bigpanda.io/sitescope/alerts?app_key=<Your App Key>&access_token=<Your Org Bearer Token>
   • Template:
   • HTTP Method: POST
   • Format Type: JSON

6. In the Status Trigger section select Error.

7. In the Trigger Frequency section select Always, after the condition has occurred at least 1 times

8. Use the following template for the alert. You can add fields using the alert properties provided by Sitescope. For a complete list reference this guide

{
    "host": "<gethostname>",
    "sitescope_server": "<siteScopeHost>",
    "monitor_name": "<name>",
    "monitor_group": "<group>",
    "sitescope_url": "<newSiteScopeURL>",
    "state": "<state>",
    "time": "<time>",
    "current_time": "<currentTime>",
    "full_group_name": "<fullGroupName>",
    "category": "<category>",
    "web_server_address": "<_webserverAddress>",
    "thresholds": "<allThresholds>",
    "classifier": "<classifier>",
    "first_group_description": "<fullgroupdescription>",
    "additional_info": "<mainParameters>",
    "full_monitor_name": "<fullMonitorName>",
    "drill_down_url": "<monitorDrilldownUrlSecured>",
    "target_host": "<targetHost>",
    "alert_name": "<alertName>",
    "alert_description": "<alertDescription>",
    "alert_category": "<alertCategory>",
    "monitor_type_display_name": "<monitorTypeDisplayName>",
    "monitor_uuid": "<monitorUUID>"
} 

Repeat steps 1-8 for warning and ok status.

Delete the Integration

Deleting an integration requires that you remove the integration in both the integrated system and BigPanda. We recommend that you first uninstall the integration on the integrated system to prevent traffic from being sent and rejected by BigPanda, since the app key will not exist once you delete the integration in BigPanda.

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Caution During Replacement

When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Deactivate Inbound Integration

If you want to stop sending data to BigPanda but don’t want to delete your integration, you can temporarily deactivate it.

This feature is currently only available for inbound integrations.

To deactivate an inbound integration:

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list. This will open integration details on the right side of the window.
2. At the top of the integration details, click the Active/Inactive toggle next to the application name to change the status of the integration.

In the integrations list, inactive integrations will be marked with a gray bar.

Stop Sending Data to BigPanda

Within the integrated system, disable any settings that send data to BigPanda.

Each system requires specific changes to disable the integration with BigPanda. For example, you must delete the topic in CloudWatch, and you must disable the alert channel in New Relic. To determine the changes for your integrated system, reference the relevant documentation or contact BigPanda support.

Manually resolve any open alerts sent from the integration to remove the associated incidents from your incident feed. These incidents will not automatically resolve without an ok status from the original sending integration.

Delete the Integration in BigPanda

Take the following steps to delete the integration from BigPanda:

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
2. In the integration details on the right of the page, click the trash icon, then confirm you want to delete the integration. The integration will be removed immediately.

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️Automatic Alert Resolution for Deleted Integrations

All active alerts from the integration will be resolved after deletion.

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Data Removal

This procedure does not remove any data from the integrated system.