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Grafana 8+ Alerts

Grafana introduced an update to the format of alert notifications in v8+ - Grafana now uses Prometheus as its Alert Manager rather than its legacy solution. If using version 8 or later, make sure to select the Grafana v2 (Prometheus AlertManager).

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Grafana v8+ and the Open Integration Manager

The Open Integration Manager is available for use with Grafana v8+. For more information, see the Open Integration Manager documentation.

Customers using Grafana v8+ should select the Grafana v8+ integration tile in BigPanda when installing the integration. See the Grafana v8+ instructions for more information.

To use this integration, you can configure a webhook notification channel in Grafana. This channel forwards alerts to the Grafana integration where they are normalized and transmitted to BigPanda. BigPanda then processes and correlates the alert data from Grafana to create and maintain up-to-date incidents in BigPanda.

Key Features

• Uses native webhook notification channel in Grafana to forward alerts to BigPanda
• Automatically resolves incidents in BigPanda when they resolve in Grafana
• Extensible alert configuration
• Intelligently correlates alerts from Grafana to help you understand and respond faster to production issues

Data Model

BigPanda normalizes alert data from Grafana into tags. You can use tag values to filter the incident feed and to define filter conditions for Environments. The primary and secondary properties are also used during the deduplication and correlation processes. The following specifies the mapping of Grafana alert properties to BigPanda tags.

Install the Integration

Administrators can install the integration by following the on-screen instructions in BigPanda.

Deactivate the Integration in BigPanda

If you want to stop sending data to BigPanda but don’t want to delete your integration, you can temporarily deactivate it.

To deactivate an integration:

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list. This will open integration details on the right side of the window.
2. At the top of the integration details, click the Active/Inactive toggle next to the application name to change the status of the integration.

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Alert Resolution for Inactive Integrations

Any active alerts belonging to an inactive integration must be manually resolved or they will stay in the system until the auto-resolve window is reached.

Uninstall the Integration

Deleting an integration requires changes to both the integrated system and BigPanda. You must uninstall the integration on the integrated system and then delete the integration from BigPanda.

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When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Remove the Integration from Grafana

1. Login to your Grafana instance.
2. In the left sidebar click the alerting icon (bell) then open the Notification channels tab.
3. Locate the BigPanda notification channel and click the red X button to delete it.
4. Remove [bigpanda_config] blocks in your alert messages (if you added any).

Manually Resolve All Open Alerts

Manually resolve any open alerts sent from the integration to remove the associated incidents from your incident feed. These incidents will not automatically resolve without an ok status from the original sending integration.

Delete the Integration in BigPanda

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
2. In the integration details on the right of the page, click the trash icon, then confirm you want to delete the integration. The integration will then be removed immediately.

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Alert Resolution for Deleted Integrations

All active alerts from the integration will be resolved after deletion.

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️Data Removal

This procedure does not remove any data from the integrated system.