Collaboration

Collaboration integrations allow you to share BigPanda incidents to external systems.

Collaboration integrations allow you to share incidents from BigPanda to other systems to create tickets or notify team members.

Shared incidents can include detailed information on the incident including the status, timeline, and information on each active alert in the incident. The share will also include links to the BigPanda incident, and a simplified Incident Preview. Once shared, recipients will be updated as the incident changes status or is acknowledged or snoozed in BigPanda.

BigPanda provides built-in integrations to several types of systems, including:

  • Ticketing systems such as JIRA and ServiceNow. In BigPanda, the incident shows the current status of the ticket in the target system and provides a direct link to it.
  • Messaging services such as Slack. Comments and invitations to the channel can be included as part of the share.
  • Task and incident management tools such as Asana and PagerDuty. Bi-directional sync can allow incident comments and resolution to update both systems simultaneously.

BigPanda has out-of-the-box solutions for each of the products below. As you configure each integration, you’ll have the option to customize what information is included in each share.

For products without an out-of-the-box solution, the Notifications Webhook allows you to build a custom integration for the tools you prefer.