Logentries is an easy-to-use, self-hosted log management and analytics service for teams of all sizes.

Install the Integration

Administrators can install the integration by following the on-screen instructions in BigPanda.

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Logentries Incidents Do Not Close Automatically

Logentries incidents are not closed automatically because Logentries does not send notifications when alerts are resolved. You must manually resolve Logentries incidents in BigPanda to remove them from the incident feed or create alerts with an ok status to automatically clear events.

Uninstall the Integration

Deleting an integration requires changes to both the integrated system and BigPanda. You must uninstall the integration on the integrated system and then delete the integration from BigPanda.

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When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Stop Sending Data to BigPanda

On the integrated system, disable any settings that send data to BigPanda.

Manually resolve any open alerts sent from the integration to remove the associated incidents from your incident feed. These incidents will not automatically resolve without an ok status from the original sending integration.

Delete the Integration from BigPanda

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
2. In the integration details on the right, click Delete Integration. A support message opens, pre-populated with a request to delete the selected integration.
3. Press Enter to send the request.
4. The BigPanda support team will remove the integration from the UI.

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This procedure does not remove any data from BigPanda or the integrated system. As needed, remove data from each system before deleting the integration.