ServiceNow Merge Conflicts and Application Scripts
The BigPanda ServiceNow integration provides support for the most recent versions of SNOW, and allows you to take advantage of the latest functionality. BigPanda recommends using the latest version of the application, when possible.
During the update process, you may need to reference various application scripts and components to complete the installation. Use the tables in the sections below to find more information about components and rules installed during this process.
For more information about updating ServiceNow, see the Update the BigPanda ServiceNow App documentation.
Merge Conflicts
During the ServiceNow upgrade process, individual components of the BigPanda ServiceNow Application will be presented as update conflicts if there is an existing version of that component in the app.
To resolve merge conflicts, keep a list of all customizations to compare to the table below. Components that were not updated in a particular version do not affect app functionality and can be rejected during the installation process. When you see changes to these components below, you will want to accept these changes. If you see conflicts that are unrelated to these components, those are likely related to customizations that you have made to your application and can be skipped.
Component Name | Description | Updates |
|---|---|---|
sys_app_d9767d970f4b3100823d4cace1050e69.xml | Main Application file | v2.8 - Version # Updated v2.8 - Updated JS Mode to ES12 |
sys_app_module_868f812187b79150409f0d4c8bbb3549.xml | Navigation module for Incident Report (mainline) | v2.8 - Added |
sys_app_module_f4e90d6587779150409f0d4c8bbb35f6.xml | Navigation module for Incident Report (author_elective) | v2.8 - Added |
sys_dictionary_x_bip_panda_shareincident_u_bp_event_type.xml | Import set event_types definition | v2.8 - Added |
sys_documentation_x_bip_panda_shareincident_u_bp_event_type_en.xml | Import set event_types documentation | v2.8 - Added |
sys_properties_079b359987279950409f0d4c8bbb35a9.xml | Assignment group for Incident Report | v2.8 - Added |
sys_properties_22d2e427876691507c5bb95f8bbb35cd.xml | No Resolve on Flapping boolean | v2.8 - Added |
sys_properties_33de7affdb53d890fb5f9605e296198b.xml | CMDBConfigList | v2.8 - Added default CMDB Tables |
sys_properties_4c8ce03d877251107c5bb95f8bbb35a1.xml | Alert tags to include for long description | v2.8 - Added |
sys_properties_59ded978873e19507c5bb95f8bbb35fe.xml | Execution Interval for CMDB sync | v2.8 - Added |
sys_properties_675c359987279950409f0d4c8bbb35ad.xml | Incident end time field for Incident Report | v2.8 - Added |
sys_properties_6faa395987279950409f0d4c8bbb3508.xml | Execution Interval for Incident Report sync | v2.8 - Added |
sys_properties_741c3d9987279950409f0d4c8bbb35c7.xml | Incident start time field for Incident Report | v2.8 - Added |
sys_properties_748e6c7d877251107c5bb95f8bbb358f.xml | Max alerts in long description | v2.8 - Added |
sys_properties_806bec79877251107c5bb95f8bbb3561.xml | Include links in long description | v2.8 - Added |
sys_properties_8a332a16874c2990409f0d4c8bbb35e8.xml | CallerID field for Incident Report | v2.8 - Added |
sys_properties_957d1075873251107c5bb95f8bbb351f.xml | Incident Tags displayed in long description | v2.8 - Added |
sys_properties_b3e74cf987be11107c5bb95f8bbb3503.xml | Include priority in short description | v2.8 - Added |
sys_properties_bd3bbdd587279950409f0d4c8bbb3502.xml | Priority field for Incident Report | v2.8 - Added |
sys_properties_c46e7d5d87279950409f0d4c8bbb3579.xml | CSV of additional fields for Incident Report | v2.8 - Added |
sys_properties_ce9ef95d87279950409f0d4c8bbb3588.xml | URL to send Incident Report | v2.8 - Added |
sys_properties_eacc1d9587a39950409f0d4c8bbb35a4.xml | Incident Report active boolean | v2.8 - Added |
sys_properties_7e80d8ecdb802014fb5f9605e296193a.xml | Changes Affected CI Boolean | v2.8 - Default set to true |
sys_properties_657bf60bdb175890fb5f9605e296194e.xml | Change 'canceled' mapping value | v2.8 - Changed spelling |
sys_properties_category_m2m_bb4428a7876691507c5bb95f8bbb354c.xml | Property category for No Flapping | v2.8 - Added |
sys_script_156d19b8873e19507c5bb95f8bbb356d.xml | Script to set the CMDB Execution interval | v2.8 - Added |
sys_script_6d60a68b878ff4107c5bb95f8bbb358e.xml | Business Rule to create a new Incident | v2.8 - Added event_types support Removed deep equalities |
sys_script_ea13d29587a79950409f0d4c8bbb352a.xml | Script to set the Incident Report Execution interval | v2.8 - Added |
sys_script_1b768f3487277050409f0d4c8bbb3593.xml | Script to enqueue a task to update Incident Tags | v2.8 - Removed deep equalities |
sys_script_59659042db72f700101cfa9ebf9619a4.xml | Business Rule to send change to BigPanda | v2.8 - Removed deep equalities |
sys_script_6301fa17879334107c5bb95f8bbb35b8.xml | Business Rule to send Outage Maintenance Plan | v2.8 - Removed deep equalities |
sys_script_76c25b2a1bb8645073ce33f3cc4bcb97.xml | Business Rule to send Change Maintenance Plan | v2.8 -Removed deep equalities |
sys_script_982d77241b8b141073ce33f3cc4bcb3b.xml | Business Rule to resolve incident in BigPanda | v2.8 - Removed deep equalities |
sys_script_ac6e071cdb835850fb5f9605e2961941.xml | Script to enqueue a task to process comment | v2.8 - Removed deep equalities |
sys_script_f1d1211d879374507c5bb95f8bbb3553.xml | Business Rule to send change task to BigPanda | v2.8 - Removed deep equalities |
sys_script_f2f8ff601b8b141073ce33f3cc4bcb19.xml | Sends Snow id and links to BigPanda | v2.8 - Removed deep equalities |
sys_script_fix_02364cb7873b1d50409f0d4c8bbb35d5.xml | Script to set CMDBConfigList if not previously configured | v2.8 - Added Removed deep equalities |
sys_script_include_59322b97dba80c10101cfa9ebf9619e7.xml | CMDB functions library | v2.8 - Added support for tableActive and better error support Capture display value for glide_list Removed deep equalities |
sys_script_include_ab942fc01b1e145034af1fc58d4bcbab.xml | BigPanda Utility functions library | v2.8 - Added isFlapping function Removed deep equalities |
sys_script_include_54e8c1221b6ca81073ce33f3cc4bcb1b.xml | Maintenance functions library | v2.8 - Removed deep equalities |
sys_script_include_85fc596f1b46d05034af1fc58d4bcb65.xml | Incidents functions library | v2.8 - Removed deep equalities |
sys_script_include_ba7a07991b96d45034af1fc58d4bcb3a.xml | Ajax functions library | v2.8 - Removed deep equalities |
sys_transform_entry_7669b5d70f4b3100823d4cace1050ec8.xml | Incident short_description generation script | v2.8 - Overhauled short_description Removed deep equalities |
sys_transform_entry_f48e9367dbd61410fb5f9605e2961996.xml | Incident description generation script | v2.8 - Overhauled description Removed deep equalities |
sys_transform_entry_49023f03db56d010fb5f9605e29619e2.xml | Script to add resolver email to incident | v2.8 - Removed deep equalities |
sys_transform_script_11f79d561be9205073ce33f3cc4bcb93.xml | Generate incident links | v2.8 - Removed deep equalities |
sys_transform_script_b08b91bd87ebb450409f0d4c8bbb3557.xml | Incident Tags sync | v2.8 - Fixed field accessed id to name. Changed to onComplete. |
sys_transform_script_e758cb1d1b83941073ce33f3cc4bcb16.xml | Reopen Incident transform script | v2.8 - Added event_types support Fixed reopen logic Removed deep equalities Changed to onComplete |
sys_transform_script_f6f3770c1b1e145034af1fc58d4bcba2.xml | Resolve Incident transform script | v2.8 - Added event_types support Changed to onComplete |
sys_transform_script_45e750aa1bfa905073ce33f3cc4bcb67 | Scrub internal variables from incident | v2.8 - Removed deep equalities |
sys_ui_section_266f711b0f4b3100823d4cace1050e46.xml | UI section | v2.8 - Added event_type |
sys_ui_script_657f2ec01b9a145034af1fc58d4bcb70.xml | UI script | v2.8 - Added support for release Fixed table active, removed deep equalities Add missing curly bracket |
sysauto_script_32bf8b8d877b1150409f0d4c8bbb3539.xml | Scheduled script to process Incident Reports (mainline) | v2.8 - Added |
sysauto_script_4684529587a79950409f0d4c8bbb35db.xml | Scheduled script to process Incident Reports (author_elective) | Added BP id, removed extra headers, removed deep equalities |
sysauto_script_8082eb97dba80c10101cfa9ebf9619b3.xml | Scheduled script to process CMDB | v2.8 - Removed deep equalities |
sysauto_script_bcaa619c1befdc1057028774cc4bcb5e.xml | Scheduled script to send telemetry data | v2.8 - Removed deep equalities |
sysauto_script_f5a9f31a1bba905073ce33f3cc4bcbaa.xml | Scheduled script to retrieve incidents when configured for polling | v2.8 - Removed deep equalities |
sysevent_script_action_670603371b32745057028774cc4bcb5b.xml | Script action to create new incident when config indicates | v2.8 - Removed deep equalities |
sysevent_script_action_bf7ce1731bced05034af1fc58d4bcb53.xml | Script action to process comments | v2.8 - Removed deep equalities |
sysevent_script_action_dbd6117d1b16185034af1fc58d4bcb64.xml | Script action to send Snow id and comment to BigPanda | v2.8 - Removed deep equalities Updated to be an anchor tag |
sysevent_script_action_fe79a5331bced05034af1fc58d4bcb01.xml | Script action to resolve incident in BigPanda | v2.8 - Removed deep equalities |
x_bip_panda_shareincident.xml | BigPanda Import table set | v2.8 - Added event_type |
Business Rules
As part of the standard ServiceNow integration, Business Rules are used that allow the application to function. Business Rules in the app are scripts that can run when a record is inserted, updated, or deleted. These rules are used to perform actions when certain conditions are met.
Each integration type has its own specific set of Business Rules. Reference the tables below to learn what each rule does, and under what conditions certain actions are performed.
Changes Business Rules
The order of Changes Business Rules is 100.
Business Rule Name | Sys ID | Action | Table | Function |
|---|---|---|---|---|
BigPanda Change Task | f1d1211d879374507c5bb95f8bbb3553 | Insert Update Delete | change_task | Sends change data to BigPanda when the Task Change Table is specified. Occurs asynchronously with when a record is inserted, updated, or deleted in the table. |
x_bip_panda_changes_rule | 59659042db72f700101cfa9ebf9619a4 | Insert Update Delete | change_request | Sends change data to BigPanda when the Task Change Table is not specified. Occurs asynchronously with when a record is inserted, updated, or deleted in the table. |
Incidents Business Rules
The order of Incident Business Rules is 100.
Business Rule Name | Sys ID | Action | Table | Function |
|---|---|---|---|---|
BigPanda Incident Created | f2f8ff601b8b141073ce33f3cc4bcb19 | Insert | incident | Sends comment and Snow Incident info to BigPanda. Occurs after a record is inserted in the table. |
BigPanda Incident Tags Sync | 1b768f3487277050409f0d4c8bbb3593 | Insert Update | incident | Updates incident tags within BigPanda. Occurs after a record is inserted in the incident table. |
BigPanda New Incident | 6d60a68b878ff4107c5bb95f8bbb358e | Insert Update | x_bip_panda_shareincident | Creates new Snow Incident when config rules dictate. Occurs after a record is inserted or updated in the table. |
BigPanda Resolve Sync | 982d77241b8b141073ce33f3cc4bcb3b | Update | incident | Resolves the BigPanda incident when the Snow incident is resolved. Occurs before a record is updated in the table. |
BigPanda Work Notes Sync | ac6e071cdb835850fb5f9605e2961941 | Update | incident | Adds comments in share to work notes. Occurs after a record is updated in the table. |
Resolve BigPanda Incident | 52697aef1bfc5010df558774cc4bcbea | None | incident | Not active, removed as of ServiceNow v2.7 |
Maintenance Business Rules
The order of Maintenance Business Rules is 100.
Business Rule Name | Sys ID | Action | Table | Function |
|---|---|---|---|---|
BigPanda Maintenance Plan | 76c25b2a1bb8645073ce33f3cc4bcb97 | Insert Update Delete | change_request | Sends planned Maintenance Plan to BigPanda. Occurs asynchronously. |
BigPanda Outage Maintenance Plan | 6301fa17879334107c5bb95f8bbb35b8 | Insert Update Delete | cmdb_ci_outage | Sends unplanned Maintenance Plan to BigPanda. Occurs asynchronously. |
CMDB Business Rules
The order of the CMDB Business Rule is 101.
Business Rule Name | Sys ID | Action | Table | Function |
|---|---|---|---|---|
BigPanda Update CMDB Interval | 156d19b8873e19507c5bb95f8bbb356d | Update | system_properties | Sets CMDB execution interval when the system property x_bip_panda.CMDBExecuteInterval changes. Occurs after a record is updated in the table. |
Incident Reports Business Rules
The order of the Incident Reports Business Rule is 101.
Business Rule Name | Sys ID | Action | Table | Function |
|---|---|---|---|---|
BigPanda Update Incident Report Interval | ea13d29587a79950409f0d4c8bbb352a | Update | system_properties | Sets Incident Report execution interval when the system property x_bip_panda.reportingExecuteInterval changes. Occurs after a record is updated in the table. |