The Teams Efficiency Dashboard offers a comprehensive overview of the actions and behavior of users within BigPanda. Actions tracked include: Assigned, Comments, Manual Resolve, Shared, and Snoozed.

Key Features

Track all actions taken in the console
Measure adoption of BigPanda within day-to-day operations
View the percentage of incidents being timely actioned
Review individual users to ensure team members are acting according to role

Widgets

The following widgets are available in the Teams Efficiency dashboard:

Widget	Description
Incident Count	The total number of incidents belonging to this business segment that entered BigPanda during the reporting time period.
Assigned	The number of incidents belonging to this business segment that were assigned to a user during the reporting time period.
Commented	The number of incidents belonging to this business segment that were commented on during the reporting time period.
Shared	The number of incidents belonging to this business segment that were auto- or manually-shared during the reporting time period.
Manually Resolved	The number of incidents belonging to this business segment that entered BigPanda during the reporting time period.
Merged/Split	The number of incidents belonging to this business segment that were merged or split during the reporting time period.
% of Incidents	The percentage of incidents that entered BigPanda during the reporting time period that belonged to this business segment.
% Assigned	The percentage of incidents belonging to this business segment that were assigned to a user during the reporting time period.
% Commented	The percentage of incidents belonging to this business segment that were commented on during the reporting time period.
% Shared	The percentage of incidents belonging to this business segment that were auto- or manually-shared during the reporting time period.
% Manually Resolved	The percentage of incidents belonging to this business segment that were manually resolved during the reporting time period.
% Merged/Split	The percentage of incidents belonging to this business segment that were merged or split during the reporting time period.
User Stats	The number of times each user took specific actions within BigPanda toward managing incidents.
Total Actions	The number of times each action was taken on incidents per day.
User Actions per Day	The number of actions performed by each user per day.