Release Notes

Stay up to date on new functionality and system improvements in BigPanda.

January 2024

New features released in January 2024: BigPanda Community Simplified Sign On, Alert Tag Dropdown Cleanup, New Support Resource Page, and more.

AutoShare Custom Delay

You can now reduce even more noise by setting a custom AutoShare delay for initial incident shares right in BigPanda. By tying share delay to individual sharing rules, you can keep the noise of self-resolving or low priority alerts from high priority channels.

When creating or editing an AutoShare rule, you’ll be able to choose a time between one minute and two hours to delay the initial share. Any incidents that resolve in the defined time window will not be shared.

With AutoShare custom delay, you’ll be able to spare your team from unnecessary late-night pages or extra ITSM tickets.

BigPanda Community Simplified Sign On

To simplify account management, you can now access the BigPanda Community right from the BigPanda UI. In the upper right hand corner of the UI, click your account name and select Community from the drop-down menu. You’ll be automatically logged into your BigPanda Community account, no need for an extra sign in. If you have not already created a Community account, one will be automatically created.

Users accessing the BigPanda Community from outside of the BigPanda UI will still need to enter a username and password to log in.

Alert Tag Dropdown Cleanup

To streamline the user experience, outdated alert tags will no longer appear in UI dropdowns. Tag dropdowns in alert enrichment, correlation patterns, unified search, and environments configuration screens will only include alert tags that were updated or included in event payloads in the last 90 days.

Only UI dropdowns will be affected by this process. Historical alerts will retain their tags, and tag enrichment rules will still apply to future payloads.

New Support Resource Page

BigPanda continues to offer high-quality support to resolve technical issues and keep your BigPanda environment running effectively. The new Customer Support resource page gives you details on our support offerings and instructions on how to find the help you need.

Integration Improvements

  • Any updates to OIM integration configurations will now be logged in both UI and API audit logs.

System Improvements

  • UI updates ensure that snoozes can no longer be set for a duration longer than 90 days (the maximum snooze duration).

Deprecating Functionality

SCIM V1 API End of Life

V1 of the SCIM Users API will be retired on February 19, 2024. The API will no longer be supported beginning November 19, 2023.

We encourage organizations to move their user management to the V2 SCIM Users API. The improved version of the API provides improved authentication, performance, and user experience.

If you are using the V1 Users API, it is easy to migrate to the improved SCIM Users API with a few simple steps. Read about migration best practices and functionality differences in the SCIM Users API Release Notes.

ServiceNow Application V2.2 and Earlier End of Life

The BigPanda team continues to strengthen our ServiceNow application by improving logical workflows, adding new features, and enabling further flexibility. To ensure that we can provide an optimal experience, we are announcing an end of support and end of life for application versions earlier than 2.2.

The end of support will begin on December 1st and the end of life will occur on March 1st. After the end of life date, existing workflows will not function as expected.

See the Update the ServiceNow App documentation for more information about upgrading. The latest versions of our application can be found in the ServiceNow Developer Portal.

Coming Soon

Keep an eye out for these upcoming releases in the next few months:

Search With Incident Tags

Incident tags and some incident metadata including the incident's numerical system ID will soon be available for search and filter functionality across the platform. Incident tags add vital context for triage, collaboration, and resolution. In addition to adding insight for your team and driving automation, incident tags will also be available to filter the incident feed, API results, and Unified Search.

With this release, environments leveraging incident tags will have full search, preview, and filter functionality.

Unified Analytics Standard Data Model Updates

Soon you will be able to use incident tags and maintenance plan information to analyze your data in Unified Analytics. The Unified Analytics standard data model is getting a refresh that will allow you to filter and create widgets based on these fields.

Suspected Changes Analysis Dashboard

The Suspected Changes Analysis dashboard will soon be available in Unified Analytics. This dashboard will show you the number of suspected changes across incidents in BigPanda, as well as the impact on incident Mean Time to Resolve (MTTR). This information can help you fine-tune your RCC configuration, so your team can work even more quickly and effectively.

Integration Improvements

  • ServiceNow v2.9

December 2023

New features released in November & December 2023: BigPanda Community, Event Processing Dashboard New Widgets, AI Information in the Usage Dashboard, SAML Debug Data

Introducing the BigPanda Community

We are excited to announce the launch of BigPanda Community! Our platform brings together tech enthusiasts, problem solvers, and innovators who are passionate about shaping the future of ITOps. We believe that everyone has something valuable to contribute, no matter their level of expertise. Whether you're an expert or just starting out, the BigPanda community gives all BigPanda customers the opportunity to connect with others, learn new skills, and expand your professional network.

The BigPanda Community

The BigPanda Community

We invite current BigPanda customers to join us and become part of our innovative community. Together, we can shape the future of ITOps and make a real difference in the world of technology. Come join now!

Event Processing Dashboard New Widgets

The Event Processing Dashboard now has additional widgets that display your total number of raw events, post-deduplication events, alerts, and incidents in BigPanda.

New Event Processing Dashboard Widget

New Event Processing Dashboard Widget

See the Event Processing Dashboard documentation for more information!

AI Information in the Usage Dashboard

The Usage Dashboard has been updated with a new look and additional widgets. You can now easily see how your organization is using AI Incident Analysis, with usage broken down over time and by source system.

New AI-Powered Incident Widgets

New AI-Powered Incident Widgets

See the Usage Dashboard documentation for more information!

SAML Debug Data

You can now download recent SAML payloads from the SSO Configuration screen, which can help with the configuration process and troubleshooting. The past ten login payloads sent from your identity provider are available to download in JSON format.

See the SSO Configuration documentation for more information!

Integration Improvements

Events sent to OIM Integrations or used as sample payloads can now be formatted as XML as well as JSON.

System Improvements:

  • Email, SMS, and Slack integrations now filter out all AutoShare updates while an incident is flapping. Once the incident enters flapping state, no updates will be sent until the incident stops flapping. Notification Webhooks, Jira, and SNOW bidirectional syncs will continue to send updates unless an organization chooses to additionally mute flapping incidents.

October 2023

New features released in October 2023: Alert Quality Dashboard, Change Analysis Dashboard, Just-In-Time (JIT) & SAML Mapping Configuration UI, Multi-Org Accounts, and Integrations Improvements

Alert Quality Dashboard

The quality of the alerts you send to BigPanda impacts the amount of time it takes for your team to troubleshoot and take action on issues.

The new Alert Quality Dashboard in Unified Analytics allows you to monitor the quality of alerts sent to BigPanda and their impact on MTTR. You can use this dashboard to quickly evaluate your alert quality and identify key areas for improvement.

Alert Quality Dashboard

Alert Quality Dashboard

Read more in the Alert Quality Dashboard documentation.

Change Analysis Dashboard

The Change Analysis Dashboard is now available in Unified Analytics, allowing you to view data sent from your change integrations to BigPanda at a glance. Use the dashboards to find trends or anomalies in your change data and evaluate areas for improvement.

Change Analysis Dashboard

Change Analysis Dashboard

Read more in the Change Analysis documentation.

Just-In-Time (JIT) & SAML Mapping Configuration UI

Configuration for Single Sign-On with Just-In-Time (JIT) provisioning and SAML mapping is now available in the BigPanda UI. With the new SSO Configuration screen in BigPanda Settings, you can add SSO domains and default roles for new user creation, and set up SAML attribute mapping with the active directory.

SSO Configuration

SSO Configuration

Read more in the SSO Configuration documentation.

Multi-Org Accounts

With Multi-Org Accounts in BigPanda, you can now manage multiple instances of BigPanda using the same user account associated with a single email address. This allows you to support logical separation of incidents and environments per business unit.

📘

Assistance Required

Setting up Multi-Org Accounts requires help from BigPanda Professional Services. Contact your BigPanda Account Team for assistance.

Read more in the Multi-Org Accounts documentation.

Integration Improvements

The Dynatrace and SCOM integrations are now compatible with OIM.

New Outbound Integrations

The following webhook-based Red Hat integrations are now available in BigPanda:

  • Ansible Automation Platform
  • Ansible Automation Platform with EDA Controller

Bi-directional sync with BigPanda is available for both of these integrations. Learn more in the Ansible Automation Platform documentation.

Root Cause Changes in Outbound Share Payloads

Root Cause Change information is now available in share events for outbound webhook-based integrations. This allows you to view potential root causes suggested by BigPanda from within your ticketing or collaboration software.

View the updated list of parameters in the Notification Webhook Object.

Inbound Integration Deletion

Deleting inbound integrations in BigPanda no longer requires contacting the BigPanda Support Team. Simply select the integration you want to delete, then click the trash icon in the integration details to permanently remove the integration.

If you are deleting a monitoring integration, it will be removed immediately and all active alerts from that integration will be resolved.

Learn more in Delete an Integration.

System Improvements

New alert tags and enrichment rules will now execute in the order in which they appear in the UI or API call, instead of by the creation timestamp in BigPanda. New alert tags and enrichment rules will automatically be added to the end of the existing execution order.


September 2023

New features released in September 2023: Closed-List Incident Tags, the New Incident Console, and the Integrations Tab UI Update.

Closed-List Incident Tags

A new incident enrichment tag type is now available. Closed-list tags let you control the allowed values in tags with a defined list of values, so you can standardize your automation scenarios, simplify value selection, and reduce human error.

With this new functionality, you can now:

  • Configure a closed list of values for tag enrichment
  • Choose to make dropdown values single-select or multi-select
  • Make configuration changes in both the UI and Incident Tag Definitions API

Read more in the Closed-List Incident Tags documentation.

The New Incident Console

The BigPanda Incident Console has been reimagined to deliver a more intuitive incident feed with improved usability and performance. You can now adjust the BigPanda Incident Feed to better fit your incident management workflow and surface more actionable insights, with features including:

  • Dark mode for the incident console
  • Custom layouts
  • RCC suspect indicator in the incident ribbon
  • Improved Environment lists
  • Improved responsiveness
  • “Select all” incidents
The New Incident Console

The New Incident Console

This feature is available in a limited release. If you are interested in enabling this functionality for your organization, contact your BigPanda account team. Read more in the New Incident Console documentation.

Integrations Tab UI Update

The Integrations Tab is getting a fresh new look that will make it easier to see the status of your integrations at a glance.

As part of this update, you’ll also be able to deactivate inbound integrations. This allows you to stop sharing events with BigPanda without completely deleting an integration.

Integrations Tab UI Update

Integrations Tab UI Update

While this new and improved UI is not the default yet, you can access it via a preview link. This link will appear in a popup message at the bottom right of your screen when you open BigPanda. If you don’t see this message, go to the bottom right of your screen, click the Messenger button, navigate to the Messages tab, and you should see the message from Jon @ BigPanda.

System Improvements

  • Alert enrichment rule ordering has been updated to better fit expected functionality:

    • Enrichment rule order will no longer be based on creation time of the rule, but by the order it appears in the UI or API call.
    • Existing rule order will be respected during update calls. The new rules and their order will be merged with the existing set, with new rules at the top of the order.
  • Major improvements have been made to Correlation and Search functionality.


August 2023

New features released in August 2023: BigPanda University Simplified Sign On, Action Breakdown Widget, New Default Role, AppDynamics OIM Integration, and more.

BigPanda University Simplified Sign On

To simplify account management, you can now access BigPanda University right from the BigPanda UI. In the upper right hand corner of the UI, click your account name and select University from the drop-down menu. You’ll be automatically logged into your BigPanda University account, no need for an extra sign in.

Users accessing BigPanda University from outside of the BigPanda UI will still need to enter a username and password to log in.

Actioned Incident Breakdown Widget

The Usage Data Dashboard was upgraded to include the Actioned Incident Breakdown widget. This allows you to view billable actions to get better visibility into how you’re consuming credits.

Actioned Incident Breakdown Widget

Actioned Incident Breakdown Widget

Read more in the Usage Data Dashboard documentation.

New Default Role

A new default role is now available for all newly created organizations called Viewer (Read Only). The Viewer role provides read-only access to all areas of BigPanda, allowing you to provide access to users who do not need to take actions on incidents or make configuration changes.

Read more in the Roles Management documentation.

Integration Improvements

OIM:

  • The AppDynamics integration is now compatible with OIM.
  • OIM now automatically removes null values, empty strings, empty objects, and empty arrays from payloads received.

System Improvements

  • Improved stability for EU region with in-depth logging, auto-remediation, and load-balancing changes.

July 2023

What's New: AI-Generated Incident Analysis, Mapping Enrichment UI, Event Processing Dashboard, Monitoring Events Dashboard, JIT SSO Auto Sync, Recurring Maintenance Plans, Integration Improvements

AI- Generated Incident Analysis

With BigPanda’s new AI-Generated Incident Analysis, incident triage and collaboration is easier and faster than ever. The AI-Generated Incident Analysis leverages Large Language Model AI to provide plain-language incident titles and detailed descriptions built from enriched, actionable incident data.

The AI-Generated Incident Analysis helps your team quickly understand causality and impact, dramatically shortening resolution time.

Automated Incident Analysis

Automated Incident Analysis

  • Automatically generate a short and meaningful incident title and summary
  • View an AI generated incident summary within the Incident Details pane
  • Automatically share updated incident summaries and titles with other teams and platforms
  • Configure automated incident analysis per environment

Read more in the AI-Generated Incident Analysis documentation!

Mapping Enrichment UI

Mapping enrichment imports dynamic contextual information from external sources and adds that data to matching alerts. By leveraging existing relationship information, mapping enrichments quickly improve alert quality and reduce time to triage.

With the Enrichment Maps UI, you can now manage your mapping enrichments right in BigPanda. The new UI configuration screen will automatically populate mapping schema rules from your uploaded file. In addition, you’ll be able to configure mapping conditions, change tag names, preview the file data and configure lookup and override settings.

Mapping Enrichment UI

Mapping Enrichment UI

Read more in the Enrichment Maps documentation

Event Processing Dashboard

The Event Processing Dashboard provides early insight into the success of your BigPanda configurations, even if you just recently started using the platform. The dashboard shows metrics on your top source systems, and gives you visibility on how your integrations are performing.

Event Processing Dashboard

Event Processing Dashboard

Read more in the Event Processing documentation!

Monitoring Events Dashboard

The Monitoring Events Dashboard is now available in Unified Analytics. This dashboard gives you a deep dive into how BigPanda interacts with your monitoring tools, including event volumes per monitoring source and hour. You can use the dashboard to find trends and determine if any changes need to be made to underperforming tools.

Monitoring Events Dashboard

Monitoring Events Dashboard

Read more in the Monitoring Events documentation!

JIT SSO Auto Sync

For customers using SSO with Just-In-Time provisioning, roles from the SSO SAML properties can now be automatically mapped by BigPanda each time a user signs in. When changes are made to the role in the active directory, the updates will be mapped to the BigPanda user account upon each new log in.

NOTE: For organizations who onboarded BigPanda prior to July 2023, roles will only be mapped the first time a user signs in. If your organization is interested in setting up Just in Time automatic role sync, contact your BigPanda Account Team.

For more information, see the JIT SSO documentation.

Recurring Maintenance Plans

Suppressing non-actionable alerts during repeating scheduled maintenance is about to get much simpler with recurring maintenance plans.

BigPanda maintenance plans set time frames when alerts that match a specific condition should be silenced.

The recurring maintenance plans feature adds additional scheduling options for repeated or recurring maintenance windows.

Recurring Maintenance Plan Editor

Recurring Maintenance Plan Editor

With this new functionality, you’ll be able to:

  • Schedule a single plan to recur on multiple days.
  • Choose to repeat a plan every day, week, or month. Use exact dates or relative position in the month.
  • Add an end date to automatically stop the recurring plan in the future.

Read more in the Recurring Maintenance Plans documentation!

Integration Improvements

OIM:

  • The Datadog integration is now OIM-capable.

New OIM-Capable Integrations

Functionality Improvements

System Improvements:

  • The Maintenance V1 Plans & Schedules APIs have been renamed Alert Filter Plans & Schedules to match the functionality names in the UI. There are no functionality changes with this update.
  • AI-Generated Incident Analysis now supports larger incidents

June 2023

What's New: Automatic Environment Creation, Improved Azure AD SSO, Integration Improvements

Automatic Environment Creation

To streamline environment creation, BigPanda has added the ability to automatically create an environment during the initial setup of a monitoring integration. Simply select to create an integration at the Create an App Key step, and a new environment will be created with the same name as the integration. This environment will automatically group alerts sent from that integration, and add them to the By Integration Source, or All Environments group.

Automatic Environment Creation

Automatic Environment Creation

For current customers, the toggle is off by default. For new customers who will have Default Environments configured during setup, the toggle will be on by default.

Read more in the Manage Environments documentation!

Improved Azure AD SSO Integration

BigPanda is now available in the Azure AD Gallery. This makes the initial set up clearer, and speeds up the time needed to integrate BigPanda with the Azure AD SSO solution. For more information, see the Azure AD documentation.

Integration Improvements

OIM

The following integrations are now OIM capable:

  • Nagios (Agent)
  • SNMP (Agent)
  • Opsview v6 (Agent)

Functionality Improvements

  • BigPanda Agent v10.1 released
  • Terraform module was added to the CloudWatch integration

May 2023

What's New: Improved Incident Details Page, Cloudwatch and ServiceNow Updates, OIM Preprocessing

Improved Incident Details Page

The new expanded Incident Details page is now available for all organizations. This update makes understanding and triaging incidents easier with several performance and element updates.

When expanding an incident to full screen to view details, several elements are improved:

  • Export capabilities
  • Incident Timeline now includes incident activities
  • Infinite scrolling in the activity log
  • Improved commenting in the activity log
Incident Details Improvements

Incident Details Improvements

Preview the changes or learn more about the improvements here!

📘

Time to settle in

We know UI changes can take time to adjust to. Over the next months, toggle back to the classic incident details view at any time with the Return to V1 option at the top of the pane.

Integration Improvements

OIM

  • Cloudwatch and Splunk are now OIM capable
  • Preprocessing Functions - Before being ingested into BigPanda, the Open Integration Manager performs preprocessing functions on some complex integrations. These functions are now visible in the Settings cog within the Open Integration Manager for applicable integrations.

MS Teams

  • Customizable messages: Configure what data is included in Teams messages for each AutoShare rule, selecting from alert tags, incident metadata, and incident tags.
  • Preview: Sample message content helps you visualize how your teams will see incidents within Teams.

New Integration

Functionality Improvements

System Improvements

  • The Usage Data and Correlation Pattern Insights dashboards are now available for customers in the EU.
  • Unified Analytics - Improved performance when switching between dashboards. Additional performance improvements are coming soon.
  • The full value is now available for extraction for description alert tags.

April 2023

What's New: Roles Management Improvements, Correlation Pattern AI Suggestions for New Customers, Virtual Assistant - Getting Started Guide for New Customers, Incident Details Page Improvements (Beta)

Roles Management Improvements

It is now easier than ever to restrict the availability of your organization's sensitive content using the fully redesigned Roles Management settings page in BigPanda. Using the new and improved page, you can quickly create roles and adjust access to areas and functionality of BigPanda on a per-user basis.

Roles Management Screen

Roles Management Screen

Read more about using the redesigned Roles Management screen here!

Suggested Correlation Patterns

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Customers Who Onboarded Before 2023

By default, this feature is available only for customers who onboarded in 2023 or later. If your organization onboarded before 2023 and you'd like to participate in the Suggested Patterns beta release, please contact your BigPanda Account Team.

Correlation patterns drive noise suppression, improved visibility, and faster MTTR by clustering alerts together into high-level incidents.

To help streamline the complex configuration process, BigPanda’s machine learning engine now brings insight into the creation and management of correlation patterns. During onboarding, new customers will have new default patterns, and additional suggestions to refine the alert clustering process.

Suggested patterns are based on our experience with industry-leading AIOps and rich cross-organizational data. Patterns are suggested based on the tags present in your organization, and include data on the popularity and expected impact of a pattern across BigPanda’s customers, along with details on why the pattern is being suggested.

Read more about the updated default correlation patterns here, and learn how to add and edit suggested patterns here!

Virtual Assistant - Getting Started Guide (for New Customers)

BigPanda is committed to making the onboarding process as fast and easy as possible. As a new customer, you now have access to the Getting Started tool that quickly walks you through the process of setting up BigPanda.

Onboarding Tool

Onboarding Tool

The tool is divided into modules based on the functional areas of the platform. Each module walks you through key areas and assists you with setting up features of BigPanda. The tool gives you configuration steps, and provides suggestions for how to fix errors as you go.

Read more about the tool here!

Incident Details Page Improvements (Beta)

The Incident Details Pane is getting an all new design refresh to help make understanding and triaging incidents easier.

Improvements include increased performance and responsiveness, as well as updates to several core elements:

  • Export capabilities
  • Improved Incident Timeline
  • More complete activity tracking
  • Infinite scrolling in the activity log
  • Improved commenting in the activity log

Limitations

  • Topology tab is not available
  • Improvements are only for the expanded Incident Details pane

Preview the changes or learn more about the improvements here!

If you would like early access to participate in the beta release, please contact your BigPanda Support and request beta access.

Integrations Improvements

  • The event body size that OIM can accept has increased to 6MB to align with our pipeline limit.
  • Correct timestamps are now displayed from Recent Payloads in Event Preview.
  • Arrays are now allowed in primary and secondary tag values.
  • Support added for Preprocessing Functions to transform incoming event data before OIM configuration normalization. (Managed by BigPanda)
  • Updated OIM Regex to send nothing if no matches are found.

New Integrations

  • Sumo Logic integration is now OIM capable.
  • New Cribl integration added (OIM capable)

Functionality Improvements

  • ServiceNow - released version 2.6 which resolved minor bugs related to the newly introduced event-type metadata tracking in our app.

March 2023

What's New: MS Teams Integration, Integrations Improvements

MS Teams Integration

Collaborate with your team easier than ever using the new MS Teams integration. The MS Teams integration allows you to easily share BigPanda incidents in a customized message to a channel within Teams.

  • Incident updates— Updates to ongoing incidents will be sent to your MS Teams channel in real time.
  • Streamline workflows— Invite your team members to the MS Teams channel(s) specifically pertaining to them, clearly designating responsibilities and saving time.
  • Communication optimization— Team members can collaborate together, capitalizing on a diverse knowledge base of expertise to tackle each issue.
  • (Coming soon) Share to any Teams channel from a single integration
  • (Coming soon) Decide what information gets shared

Learn more here!

Integrations Improvements

OIM

  • Incident Identifier logic will now allow sending alerts.

New Integration

  • The ScienceLogic OIM capable integration is now available.

Functionality Improvements

  • Create a New Integration— Exposed descriptive details/integration type within the high-level view.
  • ServiceNow version 2.6— Resolved minor bugs related to the newly introduced event-type metadata tracking in our app.
  • vCenter— Bug fix for paging of data coming to the BigPanda API (v1.0.8).

February 2023

What's New Tag Normalization Suggestions, Alert Enrichment 2.1, Custom Alert Views, Alert Filtering, ServiceNow 2.5, Integration Improvements

Tag Normalization Suggestions

Let BigPanda simplify normalizing raw event tags into a common taxonomy across different monitoring tools. Tag Normalization suggests default BigPanda tags that standardize events from disparate monitoring tools to improve correlation and reduce noise.

Normalization Suggestions will appear automatically during tag mapping in the Open Integration Manager.

Tag Normalization Suggestions

Tag Normalization Suggestions

Read more about using tag normalization in the Tag Normalization Suggestions documentation.

Alert Enrichment 2.1 - Improved UI and API

The Enrichments API allows you to programmatically create custom enrichment tags and enrichment items to add contextual information to alerts. It supports the mapping enrichment technique, which creates alert custom tags by looking up values in a data mapping table.

With the Alert Enrichments V2.1 API you’ll have more options for configuring alert tags to enrich and contextualize alerts.

  • Alert tags can now be duplicated, marked inactive, and have a description
  • Composition and extraction enrichment item functionality and features are improved
  • Mapping tables now automatically enrich existing alert tags
  • Mapping enrichment items can be reordered on a per-tag basis
  • (Coming soon) Audit log functionality for alert enrichment actions
  • Bulk operations are now available for enrichment items

Learn more about available endpoints in the Alert Enrichment V2.1 API, or check out the Migration Guide for help updating your alert enrichment automations.

Custom Alert Views

Finding the most crucial alert information is now easier than ever with the new Alert View Customization feature.

In complex enterprise systems, a single alert can potentially have dozens of alert tags associated with it, making it difficult to investigate and act on the outage. By default, all alert tags are included in alert details sections, listed by run order. For complex systems, this leads to a cluttered, unorganized details view, making it difficult for end users to find the information they need to triage and troubleshoot incoming incidents.

With this new functionality, administrators can now hide and change the order of alert tags to fit their team’s needs. See the Manage Alert Views documentation for more information.

Alert Filtering

Prevent noise and clutter from polluting your incident feed by filtering out low-relevancy alerts.

Post-Enrichment Alert Filtering allows you to make educated decisions about which alerts to filter out. Filtering rules affect alerts after they have been normalized and enriched. The added context of the enrichment process allows you to filter alerts based on alert metadata and enrichment tags.

Use the interactive UI and preview capability to simulate which alerts will be filtered out by the configured filtering rules. For more details, see Manage Alert Filtering.

ServiceNow Version 2.5

The updated integration incorporates the latest feature requests, bugs, and usability enhancements. This includes exporting both historical and new Incident data from ServiceNow into BigPanda’s Unified Analytics, improved CMDB support, enhanced bi-directional incident support, and new OAuth-based authentication when creating tickets in BigPanda.

See ServiceNow Incident Reports for more information!

Integrations Improvements

OIM

Functionality Improvements

  • vCenter Topology: Added support for VMs with lots of hosts which require paging
  • ServiceNow Incidents: Added retries when calls to ServiceNow time out
  • All Topology/CMDB integrations: Leverage the enrichments v2 API

January 2023

What's New: Getting Started Guide, Time-Based Alert Resolution, Environments with Incident Tags, Post-Enrichment Alert Filtering, New Unified Analytics Dashboards, Integration Improvements

Getting Started Guide

Setting up new inbound integrations to BigPanda has never been easier with our 50+ native connectors and Open Integration Manager. Now, a new and highly interactive Getting Started Guide walks new customers through the step-by-step process to set up and integrate their first monitoring tools with BigPanda.

📘

The Getting Started Guide is only available for new BigPanda customers.

Getting Started Guide

Getting Started Guide

Time-Based Alert Resolution

Automatically resolve stale alerts using new time-based resolution policies that reduce alert noise and accelerate MTTR. Configure specific time frames for alerts to AutoResolve within one hour or as long as 30 days while ensuring only truly abandoned or misconfigured alerts are removed.

See the Time-Based Alert Resolution documentation to learn more!

Environments with Incident Tags

When creating environments within BigPanda, you can now leverage incident tags such as assignee, priority, team, or business asset, speeding up triage and incident investigation.

You can now create environments with incident tags in the condition using the Advanced Editor. This will allow for more complex environments that are specific to your business needs.

See Environments with Incident Tags for more information!

🚧

Search functionality is currently unavailable for environments leveraging incident tags.

Post-Enrichment Alert Filtering (Beta)

You can now filter and remove low-quality alerts before they are correlated into incidents, which greatly reduces alert clutter and noise within your Incident Feed. The preview capability makes it easy to build and test filter rules based on alert metadata and enrichment tags before deployment to production.

To learn more about setting up alert filters, see the Manage Alert Filtering documentation. To participate in the beta release, speak with your BigPanda account team.

New Unified Analytics Dashboards

Correlation Pattern Insights Dashboard

Measure and analyze correlation pattern performance and effectiveness to better reduce monitoring alert noise. The new Unified Analytics dashboard presents insights on correlation pattern effectiveness that drives data informed decisions around improving correlation output, incident quality, and alert quality.

See the Correlation Pattern Insights documentation to learn more!

Usage Data Dashboard

The Usage Data dashboard provides a clear line of sight into the volume of events and incidents within the BigPanda platform. This allows organizations using the consumption pricing model to easily monitor how credits are being consumed.

Learn more about understanding your BigPanda usage in the Usage Data Dashboard documentation.

Integrations Improvements

OIM: Advanced Tag Mapping and API Configuration

Conditional Logic - depending on the context of an alert, the OIM can now map tag names from different alert categories to the same destination tags.

Regex Extraction - A user can now extract relevant information from an alert tag for use as a primary/secondary property without needing any customization. This can also be used to grab the important information from alert tags that have lots of additional text. Alert Filtering in the OIM is on the way too!

Read more about using advanced tag mapping in the Open Integration Manager - Advanced Configuration documentation.

API Configuration - To streamline the management and upkeep of OIM configurations, users now have access to an API configuration manager.

Read more about using the API in the Open Integration Manager Configuration documentation.

New Integrations

  • NewRelic, LogicMonitor, and AzureMonitor integrations are now OIM capable
  • New Oracle Enterprise Manager integration (leveraging Email Parser)
  • New Sitescope integration (OIM capable)

Functionality Improvements

  • Dynatrace: the problem_details tag has been duplicated into the description tag due to character limitation in standard tags. The description tag has a longer character limit which will allow the full value to come through.
  • Dynatrace: excluded undefined values as array elements when normalizing tags
  • Zabbix: corrected in-app docs for v5 and v6 installation scripts
  • Datadog (Monitoring): addressed occasional issues prefixing alerts with incorrect domains
  • vCenter Topology: add compatibility for vCenter 6.5u3
  • Splunk: Add Basic access authentication
  • Solarwinds: ensured integration executable and docs show correct endpoints and configurations

System Improvement

  • We’ve reduced RTO/RPO by 50% to support 12/24 hours for Disaster Recovery.

October 2022

What's New: Query Assist, Audit Log Improvements, Single Pane Incident View, Docs Site Restructure, Open Integration Manager, Email Parser, New Integrations

Query Assist

The new Assist feature makes building BigPanda Query Language (BPQL) queries easier than ever. The Assist tool helps you rapidly and accurately create even complex queries using a simple UI that guides you through the process of building queries with format and field prompts.

Query Assist

Query Assist

Query assist opens automatically when a user clicks a search or condition filter field where BPQL is enabled. Learn more about using Query Assist here!

Audit Log Improvements

Audit logs allow BigPanda admins to keep track of changes in their configuration across BigPanda's platform. The Audit Logs API gives admins a vital troubleshooting, investigation, and security tool.

The Audit Log is now available in the BigPanda UI at Settings > Audit Log. From the Audit Log screen, you can view a list of configuration changes and actions that occurred within BigPanda, and determine which user made a configuration change.

Audit Log UI

Audit Log UI

Read more about the Audit Log UI here!

In addition, the Audit Log now reports on actions surrounding Users management, giving your team added visibility into the creation and deletion of BigPanda accounts.

Single Pane Incident View

Incidents can now easily be viewed within a single pane in the UI. In the top right of the incident details pane, click the expand icon to change to single pane view.

Single Pane Incident View

Single Pane Incident View

Read more about viewing incidents in BigPanda here!

Docs Site Restructure

BigPanda Docs have a new structure to make it easy to find answers to your BigPanda questions. The new BigPanda Docs site organization reframes the wiki around the way you work, making it easier to find the answers that you're looking for.

Read more about what changed here!

System and Integration Improvements

The Open Integration Manager (OIM) and Email Parser frameworks are now generally available! The Email Parser can be used to ingest data both from plain-text and HTML formatted emails.

  • Conditional Logic/Regex Extraction for Tag Mapping
  • API Management
  • Tag names with Period Characters
  • Save sample email/event with configuration

We have also released two new integrations that can leverage OIM configuration!

The team continues to work on a new ServiceNow application version (2.5) which will be made available in early December. In the meantime, we have confirmed that our full application suite is supported on ServiceNow Tokyo.


August 2022

What's New: Open Integration Manager, Users Audit Log API

Open Integration Manager

The Open Integration Manager provides an intuitive user interface where you can easily pre-process and normalize alert data sent to the BigPanda Alerts API without the need for custom code. With this self-service capability, you can now configure, test, and deploy existing standard inbound integrations on your own.

Open Integration Manager

Open Integration Manager

The integration manager sets parsing rules for incoming payloads, pre-processing the content to match incoming data requirements before it reaches the BigPanda enrichment engine.

This new configuration layer simplifies data normalization, accelerates onboarding, and significantly improves time to value. Read more about the Open Integration Manager here!

Alert Enrichment from Description

It is now possible to extract values from the alert's native description field and use them in an alert enrichment tag.

System and Integration Improvements

  • CMDB/Enrichment integrations now support fields with duplicate names
  • JIRA integration now supports Field Mapping
  • Incident Tags can map to JIRA ticket fields upon an incident share/update
  • Case Insensitivity support in Email Parser
  • Addressed AppInspect issues with Splunk Cloud to ensure our application is listed on the Splunk Cloud Marketplace
  • Updated Agent and SNMP installation docs to reflect new docker-based installation process

July 2022

What's New: Improved Incident Tag Editing, Roles and SCIM Users API, Batch Alert Resolution, Improved AutoShare Delay Customization

Improved Incident Tag Editing (Beta)

Editing incident tags is now more transparent and easy with several key UI improvements. BigPanda users can now see which incident tags were manually edited, along with information about who made the update and when. In addition, admins now have the power to decide which tags can be manually updated by users.

Incident Tagging Improvements

Incident Tagging Improvements

Read more about the Incident Tag Improvements here!

Roles and SCIM Users API

Two new APIs are coming to BigPanda, enabling new automation and management functionality.

The Roles API brings full create, retrieve, update, and delete capabilities to BigPanda roles and permissions. Use this API to easily maintain large and complex sets of roles, or manage which users are assigned to roles. Read more about the Roles API here!

The SCIM Users API enables users to provision and manage BigPanda user accounts through an existing Lightweight Directory Access Protocol (LDAP), external directory, or SSO integration. Use this API to bulk manage even large and complex userbases. Read more about the SCIM Users API here!

Batch Alert Resolution

BigPanda is happy to announce a new feature enabling you to directly resolve alerts. Batch Alert Resolution allows you to resolve alerts individually or in bulk, through either the UI or an API. In addition, this feature changes the way resolution is handled within the BigPanda pipeline to dramatically improve the reliability and performance of the resolution process. Read more about the Batch Alert Resolution feature here!

Improved AutoShare Delay Customization

AutoShare enables you to automate the ticketing and escalation of high priority or team-related incidents, dramatically speeding up the resolution process.

AutoShares are sent after a very small delay so that your team has all the initial information about a system event right away. You are able to configure this time to fit your AutoShare workflow.

You can now configure AutoShare update timing separate from the initial delay. Increase or decrease your initial delay without impacting how quickly your team will be notified as an incident progresses.

Read more about AutoShare delays in the Managing Sharing documentation.

System and Integration Improvements

  • [Azure Monitor] Support log alert v2 payloads
  • [Outbound Integrations] correct URLs in pre-configured webhook forms in EU and single tenant instances
  • [Agent] Update public docs to reference the new install process

June 2022

What's New: Unified Analytics, Incidents API Expand Function

Unified Analytics (Coming Soon)

To improve self-service functionality, BigPanda is moving customer analytics into the next version of Unified Analytics, allowing you to create and manage custom dashboards on your own. Unified Analytics allows administrators to customize existing reporting dashboards, or create their own custom dashboards built around specific team needs or custom tags.

Unified Analytics Executive Summary

Unified Analytics Executive Summary

Unified Analytics offers your team the insight and visualizations that you need to take your IT Operations to the next level. Unified Analytics offers much simpler workflows for common tasks like adding new tags as filters, adding new widgets, and creating formula values for recurring use. You can gain insights into hot spots in your environment and see how BigPanda is correlating alerts into actionable incidents. Analytics reports are embedded directly into BigPanda and can be accessed by any user directly. Reports can be filtered by date and time, by incident and alert properties, or even by custom tags.

Unified Analytics is releasing in a closed Beta. Please reach out to BigPanda support if you are interested in joining the beta release!

Incidents API Expand Function

The incident API includes the ability to expand alert data to give deeper visibility and more detailed search returns when leveraging the Search Incidents functionality. To improve stability and return times, page size is now limited to 10 incident results per call when expanding alert data.

Read more about leveraging the Incidents API expand function in the Incidents V2 API documentation.

System and Integration Improvements

  • [JIRA] auto-refresh project configuration
  • [CA Spectrum] simplify installation instructions
  • [xMatters] simplify installation instructions
  • [Cloudwatch] fix issue when attempting to ingest arithmetic metrics in alarms
  • [ServiceNow] release version 2.4 - see developer site for more details
  • [Pagerduty] update documentation to reflect Webhook v3 install process
  • [vCenter Topology] Document plugin install on Windows
  • [SNMP Agent] SNMP v3 trap support

May 2022

What's New: Revamped Login Page, Email Parser UI

Revamped Login Page (Coming Soon)

Logging into BigPanda is about to get even easier, with a new, improved login page.

Revamped Login Page

Revamped Login Page

For organization’s that use SSO integrations with BigPanda, users will be able to sign in using a single click SSO option.

All users will still have the option to sign in with email and password like today. If their organization uses SSO, they'll be automatically prompted to log into the SSO provider from that page.

Self Service Email Parser UI (Beta)

The Self Service Email Parser is a streamlined, simplified integration that gives you more flexibility when connecting to monitoring tools. This integration is able to extract alert data right from an email subject or body, including status, description, and additional properties. Now with an intuitive UI interface, preview capabilities, and the ability to support emails without @bigpanda.io in the received header, configuring an email parser is easier than ever.

Configuring an Email Parser in the UI

Configuring an Email Parser in the UI

Read more about the Self Service Email Parser here!

System and Integration Improvements

  • Multiple Integrations - Improved coverage and error handling in Troubleshooting section
  • Jira Changes - Allow different domains for baseURL
  • Dynatrace Topology - Support Pagination

March 2022

What's New: Enrichment Preview Improvements, Get Activities API Endpoint

Enrichment Preview Improvements

With the complexity of modern ITOps, even small adjustments to enrichment logic can make big changes for managing incidents. To help you find the right enrichment logic, the Alert Enrichment engine offers a Preview capability to make testing and validating enrichment items easy.

We’ve revamped the preview process to make it easier than ever to rapidly develop, test & iterate enrichment logic. The new preview uses a sample of historical alerts from your own instance to demonstrate example values based on real data. Generate new preview values for each enrichment item with a single click of the button. Sample item values and extraction process is highlighted to help you spot missing or incorrect enrichment at a glance.

Enrichment Preview

Enrichment Preview

Read more about using the Alert Enrichment Preview feature here!

Get Activities API Endpoint

Reporting, automation, and incident management is all easier than ever with the new Incidents API GET Activities functionality. This new endpoint allows you to query an incident to retrieve a list of all actions taken on the incident with key information on the time and user who performed the action.

This feature allows you to pull the full activity log, or use a query to pull only specific activity types. Start making calls now to find details about incident activity including incident start, added comments, shares, root cause change updates, and more.

Read more about using the Get Activities endpoint here!

ETL Reporter Updates

The BigPanda reporter tool has new tables to help you understand and track your BigPanda data better.

New tables :

  • Matchers log - All correlation patterns that are applied when an incident is created or updated
  • RCC related changes - All of the changes suggested by the BigPanda algorithm

Read more about how BigPanda reports on data here!

System and Integration Improvements

  • PagerDuty Webhook v3 support - Added support for the new version while maintaining support for v2 webhooks
  • Email Parser - Support failover region deployments, correcting case discrepancy errors, added a new mail_source (sender) tag
  • CMDB Enrichment - Removed leading underscore characters when loading maps
  • Azure Monitor - Activity Log events are now being sent to BigPanda

February 2022

What's New: BPFL - Filter Function, Self Service Email Parser, Mobile Improvements

BPFL - Filter Function

An all new function has been added to the BigPanda Formula Language, allowing for the easy creation of more complex incident tags. This function extracts an array of values based on a conditional value for a metadata field. Unlike the other functions, the Filter function allows customers to set conditions based on alert metadata like primary property, status, and source system. Read more about how the Filter Function works here!

Self Service Email Parser (Beta)

The Self Service Email Parser is a streamlined, simplified integration that gives you more flexibility when connecting to monitoring tools. This integration is able to extract alert data right from an email subject or body, including status, description, and additional properties. This email parser can be configured using a simple API. Read more about the Self Service Email Parser API here!

Mobile Improvements

In the lightning-fast world of ITOps, it’s vital to be able to respond to outages no matter where you are. With this update, the BigPanda incident feed is streamlined on mobile devices, making it easier than ever to find and view incidents, dig into their details, and take action, even on the go.

Incident Overview on Mobile

Incident Overview on Mobile

Learn more about using BigPanda on mobile here!


January 2022

What's New: Settings Menu Change, Invite User Updates

Invite User Update

Adding users to your BigPanda account is easier than ever with an updated invite process and intuitive email invitations. Streamline your ITOps by bringing your whole team together within BigPanda.

Read more about Managing Users here!

Invitation to BigPanda Email

Invitation to BigPanda Email

Coming Soon! Settings Menu Change

The BigPanda settings menu is getting new organization to help you find the pages you need. Whether you are managing access or configuring BigPanda’s data processing rules, finding the settings you need is easier than ever.

Some of the setting page names have changed to better reflect the setting being managed:

  • Correlation Patterns is now Alert Correlation
  • Incident Tags is now Incident Enrichment
  • Maintenance Plans is now Planned Maintenance
  • Personal Settings is now found under the user menu by clicking on your name

Learn more about managing BigPanda settings here!

System and Integration Improvements


December 2021

What's New: Correlation Patterns API, UI Facelift

Correlation Patterns API

The new Correlation Patterns API enables administrators to use the API interface to manage patterns BigPanda uses to correlate alerts together into high level incidents. Create, Retrieve, Update, or Delete correlation patterns to tailor alert correlation to the specifics of your infrastructure and system.

🚧

EV2 Required

The Correlation Patterns API uses the underlying systems of the Enrichment V2 Engine. Your organization must have migrated to Enrichment V2 to use the Correlation Patterns API.

Read more about using the Correlation Patterns API here!

UI Facelift

BigPanda has upgraded to a sleeker, smoother UI to make navigating and viewing incidents in-app even easier. While the look and feel of the platform is different, the features you know and love are the same.

BigPanda's New Look and Feel

BigPanda's New Look and Feel

Have a look at the new BigPanda UI here!


ServiceNow Enhancements Nov 21

The BigPanda ServiceNow App now supports even more functionality to deepen and improve the management of ServiceNow incidents. This latest version includes new features for:

  • BigPandaUtils Class - The class has been updated to include incident tag functions for easier access to the entire list or individual items
  • Incident Tags Mapping - Users can now sync Incident Tags to SNOW Incident Fields for bi-directional sync
  • CMDB Override Existing Option - Users can now provide a list of columns that can have the override_existing property set to true in the enrichment maps
  • CMDB Aggregate Map - Users now have an option for a table/view that will aggregate a map based on the provided query key. (Note: BP has an array limit of 15 items)
  • Maintenance for Outage Table - Users now have the option to create a BigPanda Maintenance table for planned maintenance and outages
  • Support for Relationship Tables
  • Sync Change Tasks for RCC - Users can now toggle between the Change Request or the Change Task Table to create BigPanda Changes
  • Wildcard Support in Primary Alert Selection - Primary alert selection now supports the wildcard when matching, for example host=XYZ will match any host name starting with XYZ
  • Bug fixes

The latest version of the BigPanda ServiceNow Integration can be downloaded from the ServiceNow Developer Portal.

If you are still using the older ServiceNow app from the ServiceNow app store, you may need to migrate to the new update set. Read more about migrating to the developer portal version here.

Read more about BigPanda’s ServiceNow bidirectional integration in the [BigPanda ServiceNow docs]https://docs.bigpanda.io/docs/servicenow!


API Reference Hub Enhancement

The docs site API Reference Hub is updating to add functionality and make understanding BigPanda APIs simpler.

APIs are a core tool for integrating external tools and managing incidents in BigPanda. They enable you to take self-service to the next level, and empower custom solutions and deep 2-way integrations.

To make our APIs easier to use, understand, and access, we are making a major update to our API Reference Hub. This update streamlines and improves the API documentation experience. This update will affect all existing BigPanda API documentation pages on November 23rd, 2021.

NOTE: No API or product functionality will change with this update. This update only affects documentation.

New API Reference Hub

New API Reference Hub

The new docs pages will include:

  • Revamped Look and Feel: The new UI makes it easier to find code samples, spot errors, identify required fields, and navigate
  • Single Page Endpoints: Instead of endless scroll, our APIs are now hosted on their own individual pages. This makes for easier linking and significantly easier navigation
  • Generate Code Dynamically: Create full code samples right in the docs page using interactive fields for each endpoint parameter. Code samples are generated automatically in several different languages with the defined parameters filled in

To learn more about the new functionality of the BigPanda API pages, watch a video with details on the new UI here!

This update will affect all existing BigPanda API documentation pages on November 23rd, 2021. While we don't anticipate any outages, the pages may see some changes during the day.

👍

No API or product functionality will change with this update. This update only affects documentation.


November 2021

What's New: Updated ServiceNow App, Incidents API V2, Improved API Reference Hub, Enrichment Preview Performance Improvements

Updated ServiceNow App

The BigPanda ServiceNow App now supports even more functionality to deepen and improve the management of ServiceNow incidents. This latest version includes new features for:

  • Incident Tags Mapping
  • CDMB Aggregate Map Option
  • CMDB Override option for columns
  • Maintenance Plans for planned maintenance and outages

The latest version of the BigPanda ServiceNow Integration can be downloaded from the ServiceNow Developer Portal. If you are still using the older ServiceNow app from the ServiceNow app store, you may need to migrate to the new update set. Read more about migrating to the developer portal versions here.

Read more about BigPanda’s ServiceNow bidirectional integration here!

Incidents API V2

BigPanda's Incidents API allows you to manage BigPanda incidents externally and can be configured with external ticketing and monitoring tools.

The Incidents API (V2) is a deeply improved version of our previous Incidents API, adding key functionality for customers who use the back end of BigPanda or automated integrations.

The new Incidents API V2 enables you to:

  • Search for Incidents with BPQL (BigPanda Query Language)
  • Retrieve an Incident by ID
  • Merge incidents
  • Comment on Incident
  • Assign Incident
  • Unassign Incident
  • Snooze Incident
  • Unsnooze Incident
  • Add Incident Tags
  • Split an Incident

Read more about using the Incidents API V2 here!

Improved API Reference Hub

To make our APIs easier to use, understand, and access, our API Reference Hub has . This update streamlines and improves the API documentation experience. The new docs pages will include:

  • Revamped Look and Feel: The new UI makes it easier to find code samples, spot errors, identify required fields, and navigate
  • Single Page Endpoints: Instead of endless scroll, our APIs are now hosted on their own individual pages. This makes for easier linking and significantly easier navigation
  • Generate Code Dynamically: Create full code samples right in the docs page using interactive fields for each endpoint parameter. Code samples are generated automatically in several different languages with the defined parameters filled in

To learn more about the new functionality of the BigPanda API pages, watch a video with details on the new UI here or start exploring the API Reference Hub here!

Enrichment Preview Performance Improvements

Enrichment Preview now works better than ever thanks to a series of back end performance improvements.

Learn more about BigPanda's improved alert enrichment here


Automatic Incident Triage General Availability

We are happy to announce the upcoming General Availability of Automatic Incident Triage (AIT). AIT simplifies and shortens triage by automatically adding actionable business context to incidents. You can define conditions to automatically calculate incident tag values, and trigger workflows both within BigPanda and external collaboration tools based on tag values to streamline the incident management lifecycle.

On November 14th, we will be enabling AIT for all BigPanda environments. Your administrators will then be able to configure automatic triage processes to fit your needs.

To learn more about Automatic Incident Triage, visit our Automatic Incident Tags Documentation or see the BigPanda University AIT Course


October 2021

What's New: AppDynamics V2.0, Incident Tags Increased Data Retention, AutoShare on Environment Change

AppDynamics V2.0

The BigPanda AppDynamics integration has been upgraded! The integration can now receive all event types in AppDynamics, not just Health Rule Violations. In addition, tags that do not match the normalizer will no longer be dropped but can be included as additional tags, and events now support the inclusion of a note field.

If you previously had integrated with AppDynamics, you will need to update to the newest version to use the latest functionality.

Read more about integrating with AppDynamics here!

Incident Tags Increased Data Retention

Incident tags are key-value pairs that can be added to incidents for additional incident enrichment. Tags can be used to sort your incidents to ensure that you have visibility on the most relevant tasks. Incident tags are currently in Beta and need to be enabled for your organization to use.

With this update, when an incident is resolved, its incident tags will remain tied to the incident for 18 months. If the incident is reopened, it will have all of the existing incident tags, with new ones added as the reopened incident develops.

Read more about using Incident Tags here!

AutoShare on Environment Change

AutoShare enables you to configure rules to automatically share BigPanda incidents to your collaboration and ticketing tools. As incidents are assigned to an environment, AutoShare rules escalate the incident through email, SMS, Jira tickets, or more. With this feature, when BigPanda incidents move to a different environment, any AutoShare rules tied to that environment will automatically trigger, sharing or updating the incident through the relevant channels.

Starting on October 19th, Improved AutoShare is being gradually pushed out to all customers over the next 4 weeks.

Read more about using AutoShare here!


Improved AutoShare

AutoShare enables you to configure rules to automatically share BigPanda incidents to your collaboration and ticketing tools. As incidents are assigned to an environment, AutoShare rules escalate the incident through email, SMS, Jira tickets, or more.

Now, when BigPanda incidents move to a different environment, any AutoShare rules tied to that environment will automatically trigger, sharing the incident through the relevant channels.

If the incident has already been shared to a channel, manually or through a previous AutoShare, the changes will instead be sent as an AutoShare update. Even if the changes would trigger multiple shares, incidents are only shared to a channel once per update.

Starting on October 19th, Improved AutoShare will be gradually pushed out to all customers over the next 5 weeks.

To learn more about using AutoShare, see the Sharing documentation here!


September 2021

What's New: Incident Tags Retention

Incident Tags Retention

Incident Tags are ideal for adding customer-specific incident context based on the alert patterns and metadata of the incident itself. Incident Tags can be used to add details and context to incidents, and help your team prioritize incidents. With this latest update to the Incident Tags function, Incident Tags will now remain tied to resolved incidents for 18 months.

Read more about using Incident Tags here!


July 2021

What's New: Improved AutoShare Editor, Environments Query Language Support, and New Environments API

Improved AutoShare Editor

AutoShare defines rules to automatically share BigPanda incidents to ticketing systems, collaboration tools, or specific team members, helping your team manage incidents better, faster.

The AutoShare editor has been updated to streamline your AutoShare management. You can now configure all AutoShare settings and messages in one step, ensuring each shared incident has the necessary details for your team to take action.

AutoShare Editor

AutoShare Editor

Additionally, the AutoShare settings page has an updated UI to better match the look and feel of the BigPanda experience.

The new AutoShare editor will be rolling out throughout July.

Read more about using AutoSharing here!

Environments BPQL Support

BigPanda Environments group incidents together for improved automation and visibility.

In addition to the Basic environment builder, BigPanda environments now support BigPanda Query Language (BPQL) to create criteria and conditions for environments. The Advanced editor is ideal for complex environments that may be tedious to create in the Basic editor, for environments that are built from Unified Search results, or for organizations that use BigPanda APIs to manage their systems.

Advanced Environment Editor

Advanced Environment Editor

The Advanced editor must be enabled by Customer Support. To request beta access to the Environments Advanced editor feature, contact BigPanda Support.

Read more about using the Advanced editor here!

Environments API (BETA)

The new Environments API enables administrators to use BigPanda Query Language to manage their custom environments. Create, Retrieve, Update, or Delete Environments to improve AutoShare, Dashboards, and team workflows.

The Environments API is currently only available through the Beta program and is not released for general availability. To request access to the Beta program, contact [email protected].

Read more about using the Environments API here!


June 2021

What's New: Improved Correlation Patterns Editor

Improved Correlation Patterns Editor

Correlation Patterns determine how alerts are clustered into BigPanda incidents. and can be customized to improve incident quality and alert compression.

The Correlation Patterns editor has been updated with an improved and more responsive Preview to help administrators find the perfect patterns. The preview includes more details on correlated alerts, better control over the alert time window and faster loading times.

Additionally, the Correlation Patterns settings page has an updated UI to better match the look and feel of the BigPanda experience.

Correlation Pattern Editor

Correlation Pattern Editor

The new Correlation Patterns updates will be rolling out throughout July.

Read more about Managing Correlation Patterns here!


May 2021

What's New: Assignee Filter, BigPanda Formula Language (BPFL)

Assignee Filter

Incident Assignments allow you to identify an owner who is responsible for seeing the incident through to resolution.

The Assignee Filter update enables you to now filter the incident feed by assignee. You are able to filter by your own name to get a clear picture of incidents you are responsible for, or by another team-member's name for visibility on their workload.

Filter by Assignee

Filter by Assignee

Read more about filtering by assignee here!

BigPanda Formula Language (BPFL)

Incident tags add additional information to your incidents based on the needs of your organization, and can be added to incidents manually or using automated enrichment.

The new BigPanda Formula Language(BPFL) enables the use of complex calculations when configuring this automatic enrichment. BPFL is robust enough to pull information from alert tags or incident metadata, and supports the COUNT, UNIQUE, and IF functions in each formula.

This feature is currently only available through the Beta program and is not released for general availability. To request access to the Beta program, contact [email protected].

Automatic Enrichment Editor

Automatic Enrichment Editor

Read more about using BPFL here!


March 2021

What's New: Service Now Changes - maintenance module, Dynatrace integration update (tags support), New Relic integration update (fix support for Targets array).

Service Now Integration Changes - Maintenance Module

The BigPanda ServiceNow Maintenance Plan integration works by setting up conditions for when ServiceNow Change Requests will automatically generate a BigPanda maintenance plan. More details can be found here.


January 2021

What's New: Integration Diagnostics Filtering and Search

Integration Diagnostics

Back in October, we released our new Integration Diagnostics tool to provide deep visibility into inbound integrations. This feature helps users tune and fix integration issues on their own. In our latest release, we have further enhanced this capability by adding advanced filtering and search options both in the UI and API, as well as a payload copy-to-clipboard option in the UI.

Detailed documentation for these new features and the diagnostics too in general, can be found here.


December 2020

What's New: Audit Logs API

Audit Logs API

Our new audit logs API allows BigPanda Admin users to track changes on two important resources: custom tags and correlation patterns. This capability makes it easier to roll back changes. Each creation, update, or deletion of a custom tag or correlation pattern is logged, and the API provides Admins with all the relevant detailed information about these changes, including timestamp, the user/system performing the change and additional context
Read more about it here!


November 2020

What's New: New Integration Diagnostics Tool, New ServiceNow Integration

Integration Diagnostics

As part of our overall self-service strategy, we’re providing customers with deep visibility into how BigPanda works “under the hood.” Our new integration diagnostics tool provides deep visibility into inbound integrations, including integration-specific traffic, data latency, notifications and more. Users can now tune and fix integration issues on their own.
Read more about it here!

New ServiceNow Integration

Based on customer demand and designed with our self-service strategy in mind, our new ServiceNow integration provides additional value to joint customers from their ServiceNow instances. The new integration allows easier customization (such as defining logic for ticket priority population or linking a ticket to specific CIs), delivers enhanced automated syncing, and provides fully extendable capabilities.
Read more about it here!


September 2020

What's New: Datadog & Azure Monitor Integration, Content Security Policy

Integrations Update

  • Out new Azure Monitor is now publically available
  • Out new and improved Datadog integration is now publically available

Content Security Policy

  • We've added Content Security Policy (CSP) headers in all browser-based web requests within the BigPanda Console. This change is part of our ongoing effort to harden and improve the security of our platform. This CSP will serve as an additional layer of browser security that aids in detecting and mitigating certain types of malicious attacks, including Cross-Site Scripting and data injection attacks.

August 2020

What's New: Splunk Integration, Signed SSO

Integrations Update

SSO Update

  • We've enhanced our SSO module. You can choose to sign all SAML requests to the IdP. To enable this feature, please contact support.

July 2020

What's New: Integration changes

Integrations Update

Major Releases

Bugs & Enhancements

  • Error handling linked issues in Jira Changes integration
  • Error handling Cloudwatch alerts integration using metric math expressions
  • Support using sent timestamp from Dynatrace alerts integration (previously ignored)

June 2020

What's New: TLS v1.1 Deprecation, Settings bug fix

TLS v1.1 Deprecation

In order to improve security, BigPanda no longer supports TLS version 1.1 in all of our deployments and will therefore only support TLS 1.2.

Bug Fix: Setting Cog Wheel missing for some users

Sometimes for some users, the Settings Cog Wheel was missing from the top right corner. For other users, the settings menu didn't contain all the items they are privileged to view.
We've fixed all the mentioned issues.


May 2020

What's New: The Changes section of the incident details now contains a time difference column.

Time Difference Column

Time Difference Column

Time Difference Column

We've added a new column to the Changes section of the incident details pane that represents the time difference between the start time of the change and the incident start time.


April 2020

What's New: Incident Overview and BPQL enabled for changes search.

Incident Overview

Incident Overview

Incident Overview

The new Overview section in the BigPanda incident details provides a consolidated view of the alerts, changes and most recent activity related to the incident.

BPQL Enabled for Changes Search

You can now search within the changes related to the incident using BigPanda Query Language (BPQL), allowing you to search for specific tag values in addition to keywords.


March 2020

What's New: We've upgraded Kafka and our newest Topology visualization feature is now public.

Upgraded Kafka

We've implemented a new and improved version of Kafka that has boosted overall reliability, robustness and performance of the BigPanda pipeline.

Topology visualization is now accessible to all BigPanda customers.

Topology visualization has been added to the BigPanda incident details section, providing all our customers with a customizeable visual display of the links between the incident's alert tags.


February 2020

What's New: SSL certificate updates.

SSL Certificate Updates

In support of our commitment towards improving our services and infrastructure, BigPanda has updated the SSL certificates in all of our servers.


January 2020

What's New: An "All Systems" option when creating new environments in the BigPanda environment builder.

'All Systems' Option in the Environment Builder

In concordance with customer requests, there is now the option to create a query that matches all integrations by selecting "All Systems" from the environment builder's Source dropdown menu. The relevant data from all the available integrations will then be included in the new environment.

All Systems Query

All Systems Query


December 2019

What's New: Search enhancements now allow you to search for specific comments within incidents.

Comment Search Capability

Search results in the Incidents and Search tabs will now include comments.
Just enter a term in either tab’s Search field or use the BPQL query: ‘comment = ’ to search the incident’s comments only.
For a more flexible search, surround your search term with asterisks (ie: *Your_Term*).


November 2019

What's New: Last Event Timestamp, SSO Just-In-Time and optimized UI functionality.

Last Event Timestamp

The Last Event field in the Alert Details popup now contains the last time the alert had an event.

Last Event Timestamp

Last Event Timestamp

SSO Just-In-Time

With SSO Just-In-Time provisioning, BigPanda automatically creates new user accounts for first-time BigPanda users that have been successfully authenticated by their organization's SSO provider.

Improved UI Performance for High Volume Customers

We've implemented new and improved UI service functionality that allows us to fine tune UI performance for customers with high volumes of incidents and environments.


October 2019

What's New: Unified search enhancements, a SNMP Agent bug fix and Security enhancements.

Unified Search Enhancements

Our Unified Search feature is now using a newer version of Elasticsearch, which means more stability and better overall performance.
Also, each incident listed in the search results contains a link to the same incident in the specified environment's Incident Feed.

Incident Link Search

Incident Link Search

Bug Fix: SNMP Agent Update

Our SNMP Agent has been updated to support traps that contain OBJID (OIDs) in the varbinds.

Security Enhancements

We updated our inbound traffic rules to prevent insecure and fraudulent activity.


September 2019

What's New: We've added new integrations and upgraded our enrichment service input.

New Enrichment Service Input

We are now using Kafka instead of RabbitMQ for improved performance in the pipeline.

New Integrations

We've added new integrations to our library:


August 2019

What's New: Enhanced alert routing and upgraded Enrichment queuing.

Enhanced Alert Routing

All REST-based and agent-based alerts are now routed through a new and improved service, boosting API performance and scalability.

Upgraded Enrichment Queuing

The Enrichment pipeline is now making the transition to Kafka, providing better throughput, higher resiliency, and greater scalability.


July 2019

What's New: ElasticSearch cluster optimization, ReactJS incorporation, and Splitting/Merging incidents.

ElasticSearch Cluster Optimization

We optimized our ElasticSearch cluster for improved efficiency and performance when querying in Unified Search, Incident Feed Search, and Analytics.

User Management Settings Screen Now Rendered With ReactJS

We switched our User Management settings screen to a new rendering engine, ReactJS.

Split Incidents

You can now split a source incident's alerts to form a new destination incident.

To learn more about splitting incidents, see Splitting Incidents.

Split Alerts

Split Alerts

Merge Incidents

You can now merge alerts from a source incident into a designated destination incident to be handled as one, singular incident.

To learn more about merging incidents, see Merging Incidents.

Merge Alerts

Merge Alerts