Release Notes

Stay up to date on new functionality and system improvements in BigPanda.

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November 2024

New Features Released in November 2024: BigPanda Biggy AI, New location for Assign Incident button, Automated Incident Analysis API, Increased integration limits, and more.

BigPanda Biggy AI

Improving service reliability and operational efficiency is now easier than ever with BigPanda Biggy AI.

Biggy AI brings you AI-powered incident management by uncovering hidden data, transforming it into insights, and delivering it in natural language. Biggy AI accelerates incident investigation by combing through infrastructure data and knowledge to surface highly relevant insights that help the team make smarter decisions, improve productivity, and scale incident management.

Biggy AI is available for Slack or Microsoft Teams so you can ask questions right where you work and receive answers in easy-to-understand language.

See the Biggy AI documentation for more information!

If your organization is interested in Biggy AI, contact your BigPanda Account Team.

Assign Incident Button Location Change

To improve the consistency of user experience, the location of the assign incident button has changed. The button is now fixed to the right side of the incident action options, as pictured below.

Automated Incident Analysis API

Customers using the Advanced Insight Module can now access the Automated Incident Analysis API. This new endpoint allows you to generate AI Analysis summaries from external tools.

See the Automated Incident Analysis API documentation for more information.

System Improvements - November 2024

(Integration Manager) BPQL now supports wildcards for IN and NOT IN operators.
Several custom integrations have had minor updates to fit standard integration features:
- AppDynamics and NewRelic integrations will now receive a 201 message on successful payload. New error messages were added to assist troubleshooting failed payloads.
AutoShare Quota limit increased x10

Deprecating Functionality

Classic Incident Console Deprecation

The New Incident Console delivers an intuitive incident feed with improved usability and performance, allowing you to accelerate your incident management workflow. As of June 2024, the updated interface became the default.

The option to switch back to the classic console will no longer be available on January 31, 2025. We invite you to take advantage of the improved features of the new console. Please see the documentation for more information.

MS Teams Connectors

Office 365 connectors have been replaced with Automate Workflows. All previous MS Teams integrations must be migrated to the new workflow integration before January 31, 2025.

Coming Soon

Keep an eye out for these upcoming releases in the next few months:

Okta and Microsoft Entra ID (formerly Azure AD) SCIM Support

The Okta and Microsoft Entra ID SSO integrations with BigPanda soon will have built-in support for System for Cross-Domain Identity Management (SCIM), allowing you to easily handle the user lifecycle management process. As users onboard, offboard, or change roles, you will be able to provision or deprovision BigPanda accounts from within Okta or Microsoft Entra ID, saving you time and effort.

New Edit Environment Permission

An additional permission type will soon be available that provides more granular control for environments. Users assigned the Edit environment settings permission will be able to edit the specific environment’s settings or filters, but not create, duplicate, or delete environments.

Environment Updates

Updates are coming soon to the Environment creation screen. This update includes:

A modernized UI
A new description field to easily see the purpose of environments at a glance
Additional configuration options in the UI screen such as AutoShare

Unified Search UI Updates

The Unified Search screen is getting a new look. This update includes:

A new, modernized UI
Updated timeline view
Additional sort options including Priority and Duration
The ability to collapse or expand all incidents.

Similar Incident Recommendations

Customers who have the Advanced Insight Module will soon be able to see recommended incident actions as part of the Automated Incident Analysis. These AI-generated recommendations will suggest incident tags based on similar incidents from the past 30 days.

Service Accounts for APIs

To help improve API key management and access control, you will soon be able to create service accounts in BigPanda.

Service accounts are used to create API keys for a specific application or service within your organization. These keys aren't associated with a BigPanda user account and do not need to be changed or recreated if a user leaves your organization.

Configuration Comparison

Soon you will be able to compare configuration changes between BigPanda organizations right in the console Settings page.

The new page will allow you to track changes between organizations such as sandbox and production, showing you differences in the roles, alert enrichment, environments, environment groups, and alert correlation settings.

October 2024

New Features Released in October 2024: Unified Analytics Report Manager, BigPanda Smart Search, maintenance plan management improvements, Microsoft Teams Workflows integration, and more.

Report Manager

Sharing insights from Unified Analytics to users outside of BigPanda is now easier than ever. The new Report Manager enables you to schedule and send snapshots of your dashboards to stakeholders via email, even if they do not have a BigPanda account.

See the Report Manager documentation for more information.

BigPanda Smart Search

The new BigPanda Smart Search will help you save time during incident triage and remediation by letting you search with natural language instead of translating your query into a strict format.

BigPanda Smart Search is available for the incident feed and a new Slack app. It will be available in Unified Search in the future.

Read more about searching or adding the slack app in the BigPanda Smart Search documentation.

📘
Limited Availability
This feature is available in a limited release. If you are interested in enabling this functionality for your organization, contact your BigPanda account team.

Maintenance Plan Management Improvements

Find, view, and manage maintenance plans quickly and easily with new improvements to the Manage Planned Maintenance settings page and API.

Filter plans by normalized statuses
- Planned: The plan is scheduled to run at a future time, but is not currently suppressing alerts.
- Running: The plan is currently suppressing matched alerts.
- Done: The plan suppressed matched alerts in the past, but is not scheduled to run again.
Filter plans by frequency type (recurring or one time), or search for plans by name or description.
Sort plans based on several key attributes: Last updated, Updated, Last created, Created, Next Run.
Improved pagination, sort options, and queries for the Retrieve All Plans API.

Read more about the UI in the Manage Planned Maintenance, or the API in the Retrieve All Plans V2 Endpoint documentation.

API Key Expiration Dates

To increase security, you now have the option to set expiration dates for API keys. Expiration dates are controlled from the BigPanda settings screen and can be extended at any time.

📘
Existing keys
API keys created before this feature was released will have no expiration date. No action is needed for existing keys, they will continue to have no expiration date unless you decide to add one.

See the API Key Management documentation for more information.

Alert Correlation Dashboard

The Alert Correlation Dashboard is now available in Unified Analytics. This dashboard helps you gain insights into how alert correlation impacts different parts of your business, see trends in alert correlation, and measure correlation effectiveness across your monitoring sources.

See the documentation for more information.

BigPanda Mean Time To Resolve (MTTR) Dashboard

The BigPanda Mean Time To Resolve (MTTR) dashboard is now available in Unified Analytics. You can use this dashboard to see how your BigPanda incident MTTR is trending, see the sources of your highest and lowest duration incidents, and find areas for improvement.

See the documentation for more information.

Microsoft Teams Workflows Integration

Microsoft has retired the Office 365 connectors feature from Microsoft Teams, replacing it with Automate Workflows. All new MS Teams integrations should use the MS Teams Workflow instructions to configure sending MS Teams messages from BigPanda incident shares.

All existing MS Teams integrations must be migrated to the new workflow integration before the connectors are fully retired in January 2024. A new workflow must be created, and connected as a new MS Teams integration.

During this migration, all Microsoft Teams AutoShares need to be moved to the new integration. Follow the instructions on the MS Teams Workflow Migration documentation to migrate AutoShares to Teams Workflows.

Please reach out to your account team with any questions about migrating to the new workflow integration.

ServiceNow 2.9.2 & Similar Incidents in ServiceNow

This integration version surfaces Similar Incident data right in ServiceNow, allowing you to easily understand recurring issues and accelerate the incident resolution process. Organizations with the Advanced Insight Module who enable similar incidents will see a list on the incident form with the identified Similar Incidents.
All integration versions 2.8+ have been tested and are compatible with the latest Xanadu ServiceNow version.
Adjusted permissions on RCC and Similar incident tables to allow ITIL users to view.

For organizations already on 2.9.0 or 2.9.1, upgrade to 2.9.2 using the update link in the top app description. Organizations on versions below 2.9 will need to first upgrade the app to the 2.9.1 version.

Read more about upgrading your integration in the Update the BigPanda ServiceNow App documentation.

Deprecating Functionality

Classic Incident Console Deprecation

MS Teams Connectors

Office 365 connectors have been replaced with Automate Workflows. All previous MS Teams integrations must be migrated to the new workflow integration before January 31, 2025.

September 2024

New Features Released in September 2024: Similar Incidents Redesign, Dynatrace Topology Improvements, Destination Tags API, and Sandbox Data Retention.

Similar Incidents Redesign

The Similar Incidents tab has a new and improved look. You can now easily see all of the crucial information you need in one place, saving you extra clicks.

See the Similar Incidents documentation for more information.

Dynatrace Topology Improvements

Connect Dynatrace to BigPanda to automatically enrich incidents with up to date topology information.

The BigPanda Dynatrace Topology integration now supports v2 API subscribe paths for improved connection and robust functionality. Improvements through the /v2/subscribe route include additional entity maps for Process Group, Process Group Instance, and Custom Devices entities.

In addition to the /v2/subscribe endpoint, this update adds new options available for both v1 and v2 integrations:

A new optional exclude object to the subscription call for both v1 and v2 integrations. The exclude object allows you to define a set of tags that should not be ingested into BigPanda. Add tags that are irrelevant or do not meet BigPanda's character limits or tag requirements to improve incident enrichment.
New dynatrace_<entity type> tag to identify which entity type populated the map.

Read more about the integration capabilities and standard mapped entities in the Dynatrace Topology documentation.

❗️
Caution During Upgrade
To upgrade your Dynatrace Topology integration to leverage the v2 subscription route, you must DELETE the v1 subscription.

Microsoft Teams Workflows Integration

Please reach out to your account team with any questions about migrating to the new workflow integration.

Destination Tags API

Troubleshoot and configure robust alert enrichment for integrations with the new Destination Tags API. Use this API to retrieve tags that were recently ingested and normalized by monitoring integrations. Integration source filters and pagination allow for deep investigation, helping you quickly optimize your integration configurations.

Read more in the Destination Tags API documentation.

Sandbox Data Retention

In line with our commitment to efficient data management and in accordance with the BigPanda Data Retention Policy, data retention periods in sandbox environments will soon be enforced.

For non-production environments, data older than 100 days will be removed on October 21, 2024. Moving forward, data retained in sandbox environments will not exceed three months. This change does not affect production data.

If you have any questions or concerns, please contact your BigPanda Account Team.

System Improvements

In the Change Details module, all tags following the Diff tag now appear alphabetically.
Four new columns tracking AIA and incident action information were added to the Standard Data Model INCIDENTS table. The new columns are IS_AIA_ACTIONED, FIRST_AIA_ACTION_DATE, IS_ACTIONED, and FIRST_BILLABLE_ACTION.
Automated Incident Analysis now runs on GPT-4o, offering improved performance and analysis capabilities.
EU customers who have the Advanced Insight Module can now choose to use Azure OpenAI as their LLM service in BigPanda. Contact your account team for more information.
Generating alert correlation previews is simpler than ever with a convenient Preview Correlation button to generate or update the preview.
Improved sharing backend to handle message processing during concurrent processing of AutoShares. This update eliminates issues related to duplicate incidents, gives improved bandwidth during event surges, and allows for better scaling.
As of October 2024, new OIM integrations will not flatten arrays by default. Existing integrations will not be affected by this change. If you would like to turn off array flattening for an integration created before October 2024, please reach out to support to update the array flattening setting.

Deprecating Functionality

The Getting Started Tool is being deprecated so that we can better meet the needs of operators and admins. Support for this feature ended September 1st, 2024. End of life for this feature is October 1st, 2024. If you have any questions or concerns, please reach out to your account team.

August 2024

New Features Released in August 2024: Resizable Live Dashboard Widgets, ServiceNow v2.9.1, and Unified Dashboard Reorganization

Resizable Live Dashboard Widgets

You can now customize the look and feel of your Live Dashboards by resizing widgets.

To resize a widget, hover over the upper right corner of the widget and click the Resize Widget icon. From the list, select between XSmall, Small, Medium, or Large.

v2.9.1 (Sep 5, 24)

The ServiceNow version 2.9.1 deepens the integration with BigPanda incidents and improves the usability of cross-platform data in ServiceNow.

A new menu item Active Incidents lists active incidents synced to BigPanda and gives you access to a BigPanda view so you can access detailed tabs without changing your standard incident list. Available tabs in the BigPanda view include:
- The Automated Incident Analysis tab includes the AIA summary generated in BigPanda (for orgs with the Advanced Insight Module).
- The BP Alerts tab provides a real time view of BigPanda alert data. These alerts used to be added to the incident description but can now be accessed in a much cleaner view. This data can also be added to the ServiceNow Alert Table. Talk to your BigPanda account team about enabling this feature.
- The Incident Tasks tab improves visibility and accountability by listing all alerts where the task tag is set to true.
- The Root Cause tab will show you changes matched with the incident through Root Cause Change Analysis
- The Activity tab displays work notes and the activities log for the incident.
- The Resolution tab allows you to add codes, notes, and other resolution details to the Incident.
The Task SLAs, Affected CIs, Impacted Services/CIs, and Child Incidents tabs now connect to BigPanda alerts.
Related link buttons make it easy to take action or view data in BigPanda with just a click.
You can now access individual alert records from the BP Alerts table through Alert Processing - Addon menu. The Description field for these records include all alert data sent from BigPanda, including status, source, configuration item, assignments, and all alert tags.
Alerts that cannot match the alert hostname or CI to the CMDB will appear in their own table to provide better awareness for troubleshooting.
Missing alert hosts can be configured to automatically be added to the CMDB via CI Discovery.
Additional advanced configuration options for alerts enable you to customize what data you receive in the BP Alerts table.
New script includes drive automation and AI features:
- BigPandaAIM script include - provides processing for RCC and AI features
- BigPandaAlert script include - processes alert data for alert tables

Unified Analytics Dashboard Reorganization

The Unified Analytics dashboard selection pane has been reorganized into category folders based on business value, making it easy to find exactly what you need.

The new folders category folders are called Platform Summary, Product Adoption, and Product Outcomes.

See the Unified Analytics Standard Dashboards documentation for more information.

System Improvements - August 2024

To improve UI performance, only the most recent 2,000 comments on an incident are searchable. To retrieve the full comment history for an incident, use the Retrieve Incident by ID API.
Maintenance plans are now case insensitive.
BPFL Now supports a Concatenate function to combine two or more strings together.

Deprecating Functionality

The Getting Started Tool is being deprecated so that we can better meet the needs of operators and admins. Support for this feature ended September 1st, 2024. End of life for this feature is October 1st, 2024. If you have any questions or concerns, please reach out to your account team.

July 2024

New Features Released in July 2024: Incident Feed View Customization, Open Analytics Hub, Environments API Updates, and more.

Incident Feed View Customization

To effectively triage incidents and reduce your MTTR, you need to see the information most critical to your team at a glance. The new Incident Feed View Customization feature allows you to customize the incident feed tags that appear in the table view, so that the information most relevant to you is always visible.

With this change, you can also resize columns in the incident feed, making important tags easy to see.

The Incident Feed View Customization feature is currently available in a limited release. If you'd like to enable this functionality, contact your BigPanda Account Team.

See the Manage Incident Feed Views documentation for more information.

Open Analytics Hub

The Open Analytics Hub is now available to organizations using the Standard Data Model. The new interface enables you to directly query and export your BigPanda raw data from Snowflake, which powers Unified Analytics. You can then combine it with your other operational data, build your own analyses using external tools, and control the structure of your data in a way that best suits your organization's needs.

The Open Analytics Hub is currently available in a limited release. If you'd like to enable this functionality, contact your BigPanda Account Team.

Environments API Updates

The Environments API is now fully aligned with UI capabilities in customer sandboxes. This update drives efficiency for admins and users with the ability to perform updates at scale.

Using the API, you can now create, retrieve, update, and delete environment groups, update environment descriptions, and assign and retrieve roles for environments.

This update is currently available in sandboxes only and will soon be rolled out to production accounts. See the Environments API Updates page for more information.

System Improvements - July 2024

To improve dependency-based correlation, the maximum number of tag values matched in an array has been raised from 15 to 30.
Audit logs are now available for tracking changes to API keys, JIT provisioning, roles, SSO configuration, SSO testing, and SAML attribute mapping. See the Audit Log documentation for more information.
(Beta) Maintenance plans now support time zone parameters in both the UI and API. Timezones will automatically adjust for Daylight Savings Time. Contact your BigPanda account team if you'd like to try this feature in your production instance.

Deprecating Functionality

As part of our commitment to reducing noise and improving the user experience, we're retiring tag suggestions in Open Integration Manager. Organizations using that feature will now no longer see automated suggestions when they create a new integration. The default configurations will now align with the default parameters supported with BigPanda's legacy Alerts API.
The Open Integration Manager v1 API configuration can no longer be used for new integrations. The OIM v2 configuration is fully available for all accounts, including those created before 2023. Existing OIM v1 configurations will continue to function, but new features won't be supported on this version, and bug fixes may or may not apply to v1 configurations.
The Getting Started Tool is being deprecated so that we can better meet the needs of operators and admins. Support for this feature will end October 1st, 2024. End of life for this feature is December 31st, 2024. If you have any questions or concerns, please reach out to your account team.

June 2024

New Features Released in June 2024: New Incident Console, Suspected Root Cause Summary, Similar Incidents improvements, and more.

New Incident Console

The New Incident Console is now the default interface upon login. The new version of the console brings you:

improved load times
streamlined design
dark mode
custom layouts
select-all functionality
and more!

The option to switch back to the classic version of the console is still available. See the New Incident Console documentation to learn more.

Advanced Insight Module Features

BigPanda’s Advanced Insight Module accelerates incident analysis with contextualized data, helping you understand the impact and underlying causes in real-time.

If your organization has not purchased this module, you may not have access to these features. If you are interested in upgrading to the Advanced Insight Module, contact your BigPanda account team.

Suspected Root Cause Summary

BigPanda now offers detailed, AI-generated summaries of Root Cause Changes that explain why BigPanda marked a change as a suspected root cause. This easy-to-read summary provides more context and better insights into matches, saving you time as you hunt down the root cause of an incident.

Similar Incidents UI Improvements

It's now even easier to see details about Similar Incidents in the BigPanda console. With recent improvements to the Similar Incidents Tab in the UI, you can now:

See how many incidents were similar to the selected incident with a number indicator on the Similar tab.
View shares and comment information associated with a similar incident within the Similar tab.

See the Similar Incidents documentation for more information.

Integration Improvements

A new optional callback service for Notifications Webhook integrations improves bidirectional stability.

System Improvements

BPFL now supports clickable links with URL syntax
Maintenance plan and alert filter conditions are now case insensitive.
The alert_updates tag is now able to handle events that arrive at BigPanda out of order.

Deprecating Functionality

As part of our commitment to reducing noise and improving the user experience, we're retiring tag suggestions in Open Integration Manager. Organizations using that feature will now no longer see automated suggestions when they create a new integration. The default configurations will now align with the default parameters supported with BigPanda's legacy Alerts API.
The Open Integration Manager v1 API configuration can no longer be used for new integrations. The OIM v2 configuration is fully available for all accounts, including those created before 2023. Existing OIM v1 configurations will continue to function, but new features won't be supported on this version, and bug fixes may or may not apply to v1 configurations.
The Getting Started Tool is being deprecated so that we can better meet the needs of operators and admins. Support for this feature will end October 1st, 2024. End of life for this feature is December 31st, 2024. If you have any questions or concerns, please reach out to your account team.

May 2024

New features released in May 2024: Customize Post-Maintenance Plan Behavior, Real-Time Dashboards Update, updates to Unified Analytics, and more.

Customize Post-Maintenance Behavior

You can now customize the action BigPanda takes with suppressed alerts when a maintenance window ends. With this added functionality, you'll have the option to leave alerts in maintenance (default), resolve all suppressed alerts, or reactivate all suppressed alerts.

This feature is currently available in a limited release. If you are interested in enabling this functionality for your organization, contact your BigPanda account team.

See Manage Planned Maintenance for more information.

Real-Time Dashboards Update

The Dashboards tab now has an updated look. As part of this update, you can now filter the list of dashboards to find exactly what you need.

See the Dashboards Tab documentation for more information.

Unified Analytics Reactivation

Unified Analytics was re-enabled for most customers on May 28th. All features of Unified Analytics are once again available, including data from the inactive period.

Unified Analytics will remain inactive if your organization requested that it not be re-enabled. If you would like to turn it back on, contact your BigPanda Account Team.

Unified Analytics Standard Data Model

The updated Unified Analytics standard data model is now available. The new model contains additional reporting data tables based on incident tags and maintenance plans, and additional time zone fields.

For more information, see the Unified Analytics Standard Data Model documentation.

This feature is currently available to new BigPanda customers and is being gradually rolled out to all organizations. If you'd like to enable this functionality, contact your BigPanda account team.

Integration Improvements

You can now populate BigPanda correlated alerts into a tables within the ServiceNow interface, making it easier to view, sort, and filter your alert data.

System Improvements

A new system tag, Alert_Updates, tracks the number of updates made to an alert between its creation and the latest update. This tag gives you visibility into the number of events merged into a single alert, and allows you to prioritize incidents based on update frequency. The alert_updates tag is also included in AutoShares.
The Activity Tab was added to the V2 console.
Color contrast improved in the UI to better support users with visual disabilities.
Any updates to maintenance plans and alert filters will now appear in the audit logs.
Maintenance plans can now be previewed on the plan creation screen.

April 2024

New features released in April 2024: Time Zone Customization, Advanced Insight Module, Similar Incidents, and more.

Time Zone Customization

You can now adjust your time zone and date formatting within the Personal Settings page in BigPanda. These settings only apply to your account.

This feature is currently available in a limited release. If you are interested in enabling this functionality for your organization, contact your BigPanda account team.

❗️
Date and Time Customization Availability
Date and time customization settings do not currently apply to the Audit Log and Unified Search screens.

See the Date and Time documentation to learn more.

Advanced Insight Module

BigPanda’s Advanced Insight Module accelerates incident analysis with contextualized data, helping you understand the impact and underlying causes in real-time. With this new module, you can:

Use data from your entire IT stack to generate context-rich summaries that describe priority, scope, and assignment teams.
Use past incident data to identify and predict escalation trends.
Correlate relevant multisource alerts with change data to identify probable root cause.

The Advanced Insight Module contains BigPanda's Automated Incident Analysis, Similar Incidents, and Root Cause Changes features. If you are interested in upgrading, contact your BigPanda account team.

Similar Incidents

📘
Advanced Insight Module
This feature is part of the Advanced Insight Module. If your organization has not purchased this module, you may not have access to the feature.
If you are interested in upgrading to the Advanced Insight Module, contact your BigPanda account team.

The Similar Incidents tab is now available within the Incident Details pane. Similar Incidents give you insight into similar previous incidents without leaving the console. To deliver the most relevant incidents, similarity is defined by the affected entity, problem triggering the alert, system topology, and impact extent.

Similar incidents help reduce incident investigation time and MTTX and consider incident priority, involved teams , resolution steps, and more.

See the Similar Incidents page for more information.

Root Cause Change (RCC) Data in Automated Incident Analysis

RCC data can now be included in the automated incident analysis. This information can help you quickly understand how suspect changes might be responsible for incidents allowing for a faster Mean Time to Know (MTTK) and Mean Time To Resolution (MTTR).

This data is available in AIA by default for all customers who are new to BigPanda after April 2024. If you are an existing customer and would like your RCC data to be available in AIA, contact your BigPanda account team.

Integration Improvements

New OIM integration: Tivoli - Send monitoring data from IBM’s Tivoli to BigPanda.
Expanded Advanced configuration options for OIM by adding optional forced lowercasing and the ability to reuse the same source tag multiple times to define a single destination tag.
Collaboration integrations can now be deleted from the platform without assistance from support.
Improved security with a privacy toggle that conceals bearer tokens on all integrations screens.

System Improvements

Performance enhancements made to the Correlation engine to improve latency and throughput.
The look of the incident preview screen has been updated to match the new incident console.
Added a new alert tag to show the total number of post-deduplication events that make up the alert.

March 2024

New features released in March 2024: Activity Log Filter, Smart Defaults for Incident Tags, Correlation Pattern Run Order, and more.

Activity Log Filter

You can now find relevant activities without scrolling through the entire history of the incident. The activity log filter in the V2 Incident Console allows you to select specific event types to narrow the log so you can find exactly what you need.

See the Filter the Activity Log documentation for more information.

Smart Defaults for Incident Tags

Incident tags allow you to quickly see metadata for an incident without digging through the related alerts. These tags add contextual information, details, or other enrichment data sets to your incidents.

To make it easier to get the most out of incident tags, BigPanda now includes several configurable, system-generated incident tags by default. These tags are based on industry best practices and are designed to provide essential and actionable incident information.

New organizations (as of April 4th) will see these default incident tags in their Incident Enrichment screen, marked with a purple badge. If your organization onboarded with BigPanda before April 4th and you want to enable this functionality for your organization, contact your BigPanda account team.

To learn more, read our documentation on Smart Default Incident Tags.

Correlation Pattern Run Order

You can now manually define the run order for your correlation patterns. By default, patterns are automatically sorted from largest time window to shortest. While it's usually best practice to order by time window, there are scenarios where patterns with shorter time windows should be prioritized. You’ll now be able to customize the run order to best fit your unique system relationships.

See the Correlation Patterns Run Order documentation to learn more.

Maintenance Events in the Timeline

In the V2 Incident Console, you can now view maintenance events in the Incident Timeline.

When an alert is suppressed by a maintenance plan, it will be marked with a grey status indicator on the timeline.

See the Incident Timeline documentation for more information.

Root Cause Changes (RCC) Suspect Score in Incident Details

It's now easier than ever to determine which change causation suspects are likely the root cause of your incidents. You can now see the causation score BigPanda assigned to change suspects right in the incident details pane. Changes with a higher causation score are the most likely suspects.

The score is available in the incident details pane within the Overview tab, Changes tab, and in the Change Details pane.

See the View the Change Suspect Score documentation for more information.

Integration Improvements

You can now include an optional human-readable timestamp in your integration payloads.

New OIM Integrations

SCOM (Microsoft System Center Operations Manager)

System Improvements

Unified Analytics has been optimized to improve platform load times.
Automated Incident Analysis now runs on GPT-4-Turbo, offering faster performance and improved analysis capabilities.
Organizations using single sign-on (SSO) can now allow users with the Admin role to access BigPanda in the event of an SSO outage.

February 2024

New features released in February 2024: Suspected Changes Analysis, New Unified Search, ServiceNow Version 2.9, and more.

Suspected Changes Analysis

The Suspected Changes Analysis dashboard is now available in Unified Analytics. This dashboard shows you the number of suspected changes across incidents in BigPanda, as well as the impact on incident Mean Time to Resolve (MTTR). This information can help you fine-tune your RCC configuration, so your team can work even more quickly and effectively.

See the Suspected Changes Analysis documentation for more information.

New Unified Search

The new search functionality allows you to search based on tags and descriptive metadata so you can rapidly investigate and focus on the most important incidents. Unified Search provides more flexibility and usability to expedite triage and analysis.

New search functionality includes:

Search for incidents based on tags, such as Priority, incident ID, assignee, etc.
Search environments built with incident tags
Search with the Incidents API to identify candidates for improved automation workflows.

See the New Unified Search documentation for more information.

Integration Improvements

The ServiceNow integration version 2.9 is now available in the developer portal. This version improves the headless operator experience with Automated Incident Analysis and Root Cause Change added directly to SNOW tickets. It also streamlines and automates the collection of ITSM data between ServiceNow and BigPanda for improved incident reporting and analysis on value derived from use of AIOps.

OIM Improvements

Primary and secondary properties can now be configured separately in the OIM configuration UI for all customers, and are based on Destination tags instead of Source tags.
Source tags are no longer automatically converted to lowercase. This change does not affect Destination tags.

System Improvements

Just-In-Time (JIT) Provisioning is now available for use with Multi-Org Accounts in BigPanda.
Query Helper no longer appears in Changes search, to remove unrelated suggestions.

Deprecated Functionality

SCIM V1 API End of Life. V1 of the SCIM Users API has been retired as of February 19th 2024. The V2 SCIM Users API provides improved authentication, performance, and user experience. Read about migration best practices and functionality differences in the SCIM Users API Release Notes.
ServiceNow Application V2.2 and Earlier End of Life. As of March 1st 2024, existing workflows for application versions 2.2 and earlier will not function as expected. The latest versions of our application can be found in the ServiceNow Developer Portal.

January 2024

New features released in January 2024: BigPanda Community Simplified Sign On, Alert Tag Dropdown Cleanup, New Support Resource Page, and more.

AutoShare Custom Delay

You can now reduce even more noise by setting a custom AutoShare delay for initial incident shares right in BigPanda. By tying share delay to individual sharing rules, you can keep the noise of self-resolving or low priority alerts from high priority channels.

When creating or editing an AutoShare rule, you’ll be able to choose a time between one minute and two hours to delay the initial share. Any incidents that resolve in the defined time window will not be shared.

With AutoShare custom delay, you’ll be able to spare your team from unnecessary late-night pages or extra ITSM tickets. See Sharing Rules to learn more.

BigPanda Community Simplified Sign On

To simplify account management, you can now access the BigPanda Community right from the BigPanda UI. In the upper right hand corner of the UI, click your account name and select Community from the drop-down menu. You’ll be automatically logged into your BigPanda Community account, no need for an extra sign in. If you have not already created a Community account, one will be automatically created.

Users accessing the BigPanda Community from outside of the BigPanda UI will still need to enter a username and password to log in.

Alert Tag Dropdown Cleanup

To streamline the user experience, outdated alert tags will no longer appear in UI dropdowns. Tag dropdowns in alert enrichment, correlation patterns, unified search, and environments configuration screens will only include alert tags that were updated or included in event payloads in the last 90 days.

Only UI dropdowns will be affected by this process. Historical alerts will retain their tags, and tag enrichment rules will still apply to future payloads.

New Support Resource Page

BigPanda continues to offer high-quality support to resolve technical issues and keep your BigPanda environment running effectively. The new Customer Support resource page gives you details on our support offerings and instructions on how to find the help you need.

Integration Improvements

Any updates to OIM integration configurations will now be logged in both UI and API audit logs.

System Improvements

UI updates ensure that snoozes can no longer be set for a duration longer than 90 days (the maximum snooze duration).

December 2023

New features released in November and December 2023: The BigPanda Community, AutoShare Custom Delay, New Unified Analytics Metrics, and more!

Introducing the BigPanda Community

We are excited to announce the launch of BigPanda Community! Our platform brings together tech enthusiasts, problem solvers, and innovators who are passionate about shaping the future of ITOps. We believe that everyone has something valuable to contribute, no matter their level of expertise. Whether you're an expert or just starting out, the BigPanda community gives all BigPanda customers the opportunity to connect with others, learn new skills, and expand your professional network.

We invite current BigPanda customers to join us and become part of our innovative community. Together, we can shape the future of ITOps and make a real difference in the world of technology. Come join now!

Event Processing Dashboard New Widgets

The Event Processing Dashboard now has additional widgets that display your total number of raw events, post-deduplication events, alerts, and incidents in BigPanda.

See the Event Processing Dashboard documentation for more information!

AI Information in the Usage Dashboard

The Usage Dashboard has been updated with a new look and additional widgets. You can now easily see how your organization is using AI Incident Analysis, with usage broken down over time and by source system.

See the Usage Dashboard documentation for more information!

SAML Debug Data

You can now download recent SAML payloads from the SSO Configuration screen, which can help with the configuration process and troubleshooting. The past ten login payloads sent from your identity provider are available to download in JSON format.

See the SSO Configuration documentation for more information!

Integration Improvements

OIM:

Events sent to OIM Integrations or used as sample payloads can now be formatted as XML as well as JSON.

System Improvements

Email, SMS, and Slack integrations now filter out all AutoShare updates while an incident is flapping. Once the incident enters flapping state, no updates will be sent until the incident stops flapping. Notification Webhooks, Jira, and SNOW bidirectional syncs will continue to send updates unless an organization chooses to additionally mute flapping incidents.

October 2023

New features released in October 2023: Alert Quality Dashboard, Change Analysis Dashboard, SAML and Login improvements, and more

Alert Quality Dashboard

The quality of the alerts you send to BigPanda impacts the amount of time it takes for your team to troubleshoot and take action on issues.

The new Alert Quality Dashboard in Unified Analytics allows you to monitor the quality of alerts sent to BigPanda and their impact on MTTR. You can use this dashboard to quickly evaluate your alert quality and identify key areas for improvement.

Read more in the Alert Quality Dashboard documentation.

Change Analysis Dashboard

The Change Analysis Dashboard is now available in Unified Analytics, allowing you to view data sent from your change integrations to BigPanda at a glance. Use the dashboards to find trends or anomalies in your change data and evaluate areas for improvement.

Read more in the Change Analysis documentation.

Just-In-Time (JIT) & SAML Mapping Configuration UI

Configuration for Single Sign-On with Just-In-Time (JIT) provisioning and SAML mapping is now available in the BigPanda UI. With the new SSO Configuration screen in BigPanda Settings, you can add SSO domains and default roles for new user creation, and set up SAML attribute mapping with the active directory.

Read more in the SSO Configuration documentation.

Multi-Org Accounts

With Multi-Org Accounts in BigPanda, you can now manage multiple instances of BigPanda using the same user account associated with a single email address. This allows you to support logical separation of incidents and environments per business unit.

📘
Assistance Required
Setting up Multi-Org Accounts requires help from BigPanda Professional Services. Contact your BigPanda Account Team for assistance.

Read more in the Multi-Org Accounts documentation.

Integration Improvements

OIM:

The Dynatrace and SCOM integrations are now compatible with OIM.

New Outbound Integrations

The following webhook-based Red Hat integrations are now available in BigPanda:

Ansible Automation Platform
Ansible Automation Platform with EDA Controller

Bi-directional sync with BigPanda is available for both of these integrations. Learn more in the Ansible Automation Platform documentation.

Root Cause Changes in Outbound Share Payloads

Root Cause Change information is now available in share events for outbound webhook-based integrations. This allows you to view potential root causes suggested by BigPanda from within your ticketing or collaboration software.

View the updated list of parameters in the Notification Webhook Object.

Inbound Integration Deletion

Deleting inbound integrations in BigPanda no longer requires contacting the BigPanda Support Team. Simply select the integration you want to delete, then click the trash icon in the integration details to permanently remove the integration.

If you are deleting a monitoring integration, it will be removed immediately and all active alerts from that integration will be resolved.

Learn more in Delete an Integration.

System Improvements

New alert tags and enrichment rules will now execute in the order in which they appear in the UI or API call, instead of by the creation timestamp in BigPanda. New alert tags and enrichment rules will automatically be added to the end of the existing execution order.

September 2023

New features released in September 2023: Alert Quality Dashboard, Change Analysis Dashboard, SAML and Login improvements, and more

Closed-List Incident Tags

A new incident enrichment tag type is now available. Closed-list tags let you control the allowed values in tags with a defined list of values, so you can standardize your automation scenarios, simplify value selection, and reduce human error.

With this new functionality, you can now:

Configure a closed list of values for tag enrichment
Choose to make dropdown values single-select or multi-select
Make configuration changes in both the UI and Incident Tag Definitions API

Read more in the Closed-List Incident Tags documentation.

The New Incident Console

The BigPanda Incident Console has been reimagined to deliver a more intuitive incident feed with improved usability and performance. You can now adjust the BigPanda Incident Feed to better fit your incident management workflow and surface more actionable insights, with features including:

Dark mode for the incident console
Custom layouts
RCC suspect indicator in the incident ribbon
Improved Environment lists
Improved responsiveness
“Select all” incidents

This feature is available in a limited release. If you are interested in enabling this functionality for your organization, contact your BigPanda account team. Read more in the New Incident Console documentation.

Integrations Tab UI Update

The Integrations Tab is getting a fresh new look that will make it easier to see the status of your integrations at a glance.

As part of this update, you’ll also be able to deactivate inbound integrations. This allows you to stop sharing events with BigPanda without completely deleting an integration.

While this new and improved UI is not the default yet, you can access it via a preview link. This link will appear in a popup message at the bottom right of your screen when you open BigPanda. If you don’t see this message, go to the bottom right of your screen, click the Messenger button, navigate to the Messages tab, and you should see the message from Jon @ BigPanda.

System Improvements

Alert enrichment rule ordering has been updated to better fit expected functionality:
- Enrichment rule order will no longer be based on creation time of the rule, but by the order it appears in the UI or API call.
- Existing rule order will be respected during update calls. The new rules and their order will be merged with the existing set, with new rules at the top of the order.
Major improvements have been made to Correlation and Search functionality.

August 2023

New features released in August 2023: BigPanda University Simplified Sign On, Action Breakdown Widget, New Default Role, AppDynamics OIM Integration, and more.

BigPanda University Simplified Sign On

To simplify account management, you can now access BigPanda University right from the BigPanda UI. In the upper right hand corner of the UI, click your account name and select University from the drop-down menu. You’ll be automatically logged into your BigPanda University account, no need for an extra sign in.

Users accessing BigPanda University from outside of the BigPanda UI will still need to enter a username and password to log in.

Actioned Incident Breakdown Widget

The Usage Data Dashboard was upgraded to include the Actioned Incident Breakdown widget. This allows you to view billable actions to get better visibility into how you’re consuming credits.

Read more in the Usage Data Dashboard documentation.

New Default Role

A new default role is now available for all newly created organizations called Viewer (Read Only). The Viewer role provides read-only access to all areas of BigPanda, allowing you to provide access to users who do not need to take actions on incidents or make configuration changes.

Read more in the Roles Management documentation.

Integration Improvements

BigPanda continues to improve our standard integration offerings.

OIM:

The AppDynamics integration is now compatible with OIM.
OIM now automatically removes null values, empty strings, empty objects, and empty arrays from payloads received.

System Improvements

Improved stability for EU region with in-depth logging, auto-remediation, and load-balancing changes

July 2023

What's New: AI-Generated Incident Analysis, Mapping Enrichment UI, Event Processing Dashboard, Monitoring Events Dashboard, JIT SSO Auto Sync, Recurring Maintenance Plans, Integration Improvements

AI-Generated Incident Analysis

With BigPanda’s new AI-Generated Incident Analysis, incident triage and collaboration is easier and faster than ever. The AI-Generated Incident Analysis leverages Large Language Model AI to provide plain-language incident titles and detailed descriptions built from enriched, actionable incident data.

The AI-Generated Incident Analysis helps your team quickly understand causality and impact, dramatically shortening resolution time.

Automatically generate a short and meaningful incident title and summary
View an AI generated incident summary within the Incident Details pane
Automatically share updated incident summaries and titles with other teams and platforms
Configure automated incident analysis per environment

Read more in the AI-Generated Incident Analysis documentation!

Mapping Enrichment UI

Mapping enrichment imports dynamic contextual information from external sources and adds that data to matching alerts. By leveraging existing relationship information, mapping enrichments quickly improve alert quality and reduce time to triage.

With the Enrichment Maps UI, you can now manage your mapping enrichments right in BigPanda. The new UI configuration screen will automatically populate mapping schema rules from your uploaded file. In addition, you’ll be able to configure mapping conditions, change tag names, preview the file data and configure lookup and override settings.

Read more in the Enrichment Maps documentation

Event Processing Dashboard

The Event Processing Dashboard provides early insight into the success of your BigPanda configurations, even if you just recently started using the platform. The dashboard shows metrics on your top source systems, and gives you visibility on how your integrations are performing.

Read more in the Event Processing documentation!

Monitoring Events Dashboard

The Monitoring Events Dashboard is now available in Unified Analytics. This dashboard gives you a deep dive into how BigPanda interacts with your monitoring tools, including event volumes per monitoring source and hour. You can use the dashboard to find trends and determine if any changes need to be made to underperforming tools.

Read more in the Monitoring Events documentation!

Recurring Maintenance Plans

Suppressing non-actionable alerts during repeating scheduled maintenance is about to get much simpler with recurring maintenance plans.

BigPanda maintenance plans set time frames when alerts that match a specific condition should be silenced.

The recurring maintenance plans feature adds additional scheduling options for repeated or recurring maintenance windows.

With this new functionality, you’ll be able to:

Schedule a single plan to recur on multiple days.
Choose to repeat a plan every day, week, or month. Use exact dates or relative position in the month.
Add an end date to automatically stop the recurring plan in the future.

Read more in the Recurring Maintenance Plans documentation!

JIT SSO Auto Sync

For customers using SSO with Just-In-Time provisioning, roles from the SSO SAML properties can now be automatically mapped by BigPanda each time a user signs in. When changes are made to the role in the active directory, the updates will be mapped to the BigPanda user account upon each new log in.

For more information, see the JIT SSO documentation.

Integration Improvements

OIM:

The Datadog integration now supports OIM configurations.

New OIM Integrations

Functionality Improvements

BigPanda Agent v10.2 was released. See the migration documentation for more information.

System Improvements

The Maintenance V1 Plans & Schedules APIs have been renamed Alert Filter Plans & Schedules to match the functionality names in the UI. There are no functionality changes with this update.
AI-Generated Incident Analysis now supports larger incidents

June 2023

What's New: Automatic Environment Creation, Improved Azure AD SSO, Integration Improvements

Automatic Environment Creation

To streamline environment creation, BigPanda has added the ability to automatically create an environment during the initial setup of a monitoring integration. Simply select to create an integration at the Create an App Key step, and a new environment will be created with the same name as the integration. This environment will automatically group alerts sent from that integration, and add them to the By Integration Source, or All Environments group.

For current customers, the toggle is off by default. For new customers who will have Default Environments configured during setup, the toggle will be on by default.

Read more in the Manage Environments documentation!

Improved Azure AD SSO Integration

BigPanda is now available in the Azure AD Gallery. This makes the initial set up clearer, and speeds up the time needed to integrate BigPanda with the Azure AD SSO solution. For more information, see the Azure AD documentation.

Integration Improvements

OIM

The following integrations are now OIM capable:

Nagios (Agent)
SNMP (Agent)
Opsview v6 (Agent)

Functionality Improvements

BigPanda Agent v10.1 released
Terraform module was added to the CloudWatch integration

May 2023

What's New: Improved Incident Details Page, Cloudwatch and ServiceNow Updates, OIM Preprocessing

Improved Incident Details Page

The new expanded Incident Details page is now available for all organizations. This update makes understanding and triaging incidents easier with several performance and element updates.

When expanding an incident to full screen to view details, several elements are improved:

Export capabilities
Incident Timeline now includes incident activities
Infinite scrolling in the activity log
Improved commenting in the activity log

Preview the changes or learn more about the improvements here!

📘
Time to settle in
We know UI changes can take time to adjust to. Over the next months, toggle back to the classic incident details view at any time with the Return to V1 option at the top of the pane.

Integration Improvements

OIM

Cloudwatch and Splunk are now OIM capable
Preprocessing Functions - Before being ingested into BigPanda, the Open Integration Manager performs preprocessing functions on some complex integrations. These functions are now visible in the Settings cog within the Open Integration Manager for applicable integrations.

MS Teams

Customizable messages: Configure what data is included in Teams messages for each AutoShare rule, selecting from alert tags, incident metadata, and incident tags.
Preview: Sample message content helps you visualize how your teams will see incidents within Teams.

New Integration

Entuity

Functionality Improvements

ServiceNow v2.8 - See the ServiceNow Release Notes for more information.

System Improvements

The Usage Data and Correlation Pattern Insights dashboards are now available for customers in the EU.
Unified Analytics - Improved performance when switching between dashboards. Additional performance improvements are coming soon.
The full value is now available for extraction for description alert tags.

April 2023

What's New: Roles Management Improvements, Correlation Pattern AI Suggestions for New Customers, Virtual Assistant - Getting Started Guide for New Customers, Incident Details Page Improvements (Beta)

Roles Management Improvements

It is now easier than ever to restrict the availability of your organization's sensitive content using the fully redesigned Roles Management settings page in BigPanda. Using the new and improved page, you can quickly create roles and adjust access to areas and functionality of BigPanda on a per-user basis.

Read more about using the redesigned Roles Management screen here!

Suggested Correlation Patterns

❗️
Customers who onboarded before 2023
By default, this feature is available only for customers who onboarded in 2023 or later. If your organization onboarded before 2023 and you'd like to participate in the Suggested Patterns beta release, please contact your BigPanda Account Team.

Correlation patterns drive noise suppression, improved visibility, and faster MTTR by clustering alerts together into high-level incidents.

To help streamline the complex configuration process, BigPanda’s machine learning engine now brings insight into the creation and management of correlation patterns. During onboarding, new customers will have new default patterns, and additional suggestions to refine the alert clustering process.

Suggested patterns are based on our experience with industry-leading AIOps and rich cross-organizational data. Patterns are suggested based on the tags present in your organization, and include data on the popularity and expected impact of a pattern across BigPanda’s customers, along with details on why the pattern is being suggested.

Virtual Assistant - Getting Started Guide (for New Customers)

BigPanda is committed to making the onboarding process as fast and easy as possible. As a new customer, you now have access to the Getting Started tool that quickly walks you through the process of setting up BigPanda.

The tool is divided into modules based on the functional areas of the platform. Each module walks you through key areas and assists you with setting up features of BigPanda. The tool gives you configuration steps, and provides suggestions for how to fix errors as you go.

Incident Details Page Improvements (Beta)

The Incident Details Pane is getting an all new design refresh to help make understanding and triaging incidents easier.

Improvements include increased performance and responsiveness, as well as updates to several core elements:

Export capabilities
Improved Incident Timeline
More complete activity tracking
Infinite scrolling in the activity log
Improved commenting in the activity log

Limitations

Topology tab is not available
Improvements are only for the expanded Incident Details pane

Preview the changes or learn more about the improvements here!

If you would like early access to participate in the beta release, please contact your BigPanda Support and request beta access.

Integration Improvements

OIM

The event body size that OIM can accept has increased to 6MB to align with our pipeline limit.
Correct timestamps are now displayed from Recent Payloads in Event Preview.
Arrays are now allowed in primary and secondary tag values.
Support added for Preprocessing Functions to transform incoming event data before OIM configuration normalization. (Managed by BigPanda)
Updated OIM Regex to send nothing if no matches are found.

New Integrations

Sumo Logic integration is now OIM capable.
New Cribl integration added (OIM capable)

Functionality Improvements

ServiceNow - released version 2.6 which resolved minor bugs related to the newly introduced event-type metadata tracking in our app.
- Added Merge Conflicts introduced by version releases to the public docs.

March 2023

What's New: MS Teams Integration, Integrations Improvements

MS Teams Integration

Collaborate with your team easier than ever using the new MS Teams integration. The MS Teams integration allows you to easily share BigPanda incidents in a customized message to a channel within Teams.

Incident updates— Updates to ongoing incidents will be sent to your MS Teams channel in real time.
Streamline workflows— Invite your team members to the MS Teams channel(s) specifically pertaining to them, clearly designating responsibilities and saving time.
Communication optimization— Team members can collaborate together, capitalizing on a diverse knowledge base of expertise to tackle each issue.
(Coming soon) Share to any Teams channel from a single integration
(Coming soon) Decide what information gets shared

Learn more here!

Integration Improvements

OIM

Incident Identifier logic will now allow sending alerts.

New Integration

The ScienceLogic OIM capable integration is now available.

Functionality Improvements

Create a New Integration— Exposed descriptive details/integration type within the high-level view.
ServiceNow version 2.6— Resolved minor bugs related to the newly introduced event-type metadata tracking in our app.
vCenter— Bug fix for paging of data coming to the BigPanda API (v1.0.8).

February 2023

What's New: Tag Normalization Suggestions, Alert Enrichment 2.1, Custom Alert Views, Alert Filtering, ServiceNow 2.5, Integration Improvements

Tag Normalization Suggestions

Let BigPanda simplify normalizing raw event tags into a common taxonomy across different monitoring tools. Tag Normalization suggests default BigPanda tags that standardize events from disparate monitoring tools to improve correlation and reduce noise.

Normalization Suggestions will appear automatically during tag mapping in the Open Integration Manager.

Read more about using tag normalization in the Tag Normalization Suggestions documentation.

Alert Enrichment 2.1 - Improved UI and API

The Enrichments API allows you to programmatically create custom enrichment tags and enrichment items to add contextual information to alerts. It supports the mapping enrichment technique, which creates alert custom tags by looking up values in a data mapping table.

With the Alert Enrichments V2.1 API you’ll have more options for configuring alert tags to enrich and contextualize alerts.

Alert tags can now be duplicated, marked inactive, and have a description
Composition and extraction enrichment item functionality and features are improved
Mapping tables now automatically enrich existing alert tags
Mapping enrichment items can be reordered on a per-tag basis
(Coming soon) Audit log functionality for alert enrichment actions
Bulk operations are now available for enrichment items

Learn more about available endpoints in the Alert Enrichment V2.1 API, or check out the Migration Guide for help updating your alert enrichment automations.

Custom Alert Views

Finding the most crucial alert information is now easier than ever with the new Alert View Customization feature.

In complex enterprise systems, a single alert can potentially have dozens of alert tags associated with it, making it difficult to investigate and act on the outage. By default, all alert tags are included in alert details sections, listed by run order. For complex systems, this leads to a cluttered, unorganized details view, making it difficult for end users to find the information they need to triage and troubleshoot incoming incidents.

With this new functionality, administrators can now hide and change the order of alert tags to fit their team’s needs. See the Manage Alert Views documentation for more information.

Alert Filtering

Prevent noise and clutter from polluting your incident feed by filtering out low-relevancy alerts.

Post-Enrichment Alert Filtering allows you to make educated decisions about which alerts to filter out. Filtering rules affect alerts after they have been normalized and enriched. The added context of the enrichment process allows you to filter alerts based on alert metadata and enrichment tags.

Use the interactive UI and preview capability to simulate which alerts will be filtered out by the configured filtering rules. For more details, see Manage Alert Filtering.

ServiceNow Version 2.5

The updated integration incorporates the latest feature requests, bugs, and usability enhancements. This includes exporting both historical and new Incident data from ServiceNow into BigPanda’s Unified Analytics, improved CMDB support, enhanced bi-directional incident support, and new OAuth-based authentication when creating tickets in BigPanda.

See ServiceNow Incident Reports for more information!

Integration Improvements

OIM

Alert Filtering on ingestion
Fixed issues with Recent Payloads view

Functionality Improvements

vCenter Topology: Added support for VMs with lots of hosts which require paging
ServiceNow Incidents: Added retries when calls to ServiceNow time out
All Topology/CMDB integrations: Leverage the enrichments v2 API

January 2023

What's New: Getting Started Guide, Time-Based Alert Resolution, Environments with Incident Tags, Post-Enrichment Alert Filtering, New Unified Analytics Dashboards, Integration Improvements

Getting Started Guide

Setting up new inbound integrations to BigPanda has never been easier with our 50+ native connectors and Open Integration Manager. Now, a new and highly interactive Getting Started Guide walks new customers through the step-by-step process to set up and integrate their first monitoring tools with BigPanda.

📘
Getting Started Guide Availability
The Getting Started Guide is only available for new BigPanda customers.

Time-Based Alert Resolution

Automatically resolve stale alerts using new time-based resolution policies that reduce alert noise and accelerate MTTR. Configure specific time frames for alerts to AutoResolve within one hour or as long as 30 days while ensuring only truly abandoned or misconfigured alerts are removed.

See the Time-Based Alert Resolution documentation to learn more!

Environments with Incident Tags

When creating environments within BigPanda, you can now leverage incident tags such as assignee, priority, team, or business asset, speeding up triage and incident investigation.

You can now create environments with incident tags in the condition using the Advanced Editor. This will allow for more complex environments that are specific to your business needs.

See Environments with Incident Tags for more information!

Post-Enrichment Alert Filtering (Beta)

You can now filter and remove low-quality alerts before they are correlated into incidents, which greatly reduces alert clutter and noise within your Incident Feed. The preview capability makes it easy to build and test filter rules based on alert metadata and enrichment tags before deployment to production.

To learn more about setting up alert filters, see the Manage Alert Filtering documentation. To participate in the beta release, speak with your BigPanda account team.

New Unified Analytics Dashboards

Correlation Pattern Insights Dashboard

Measure and analyze correlation pattern performance and effectiveness to better reduce monitoring alert noise. The new Unified Analytics dashboard presents insights on correlation pattern effectiveness that drives data informed decisions around improving correlation output, incident quality, and alert quality.

See the Correlation Pattern Insights documentation to learn more!

Usage Data Dashboard

The Usage Data dashboard provides a clear line of sight into the volume of events and incidents within the BigPanda platform. This allows organizations using the consumption pricing model to easily monitor how credits are being consumed.

Learn more about understanding your BigPanda usage in the Usage Data Dashboard documentation.

Integration Improvements

OIM: Advanced Tag Mapping and API Configuration

Conditional Logic - depending on the context of an alert, the OIM can now map tag names from different alert categories to the same destination tags.

Regex Extraction - A user can now extract relevant information from an alert tag for use as a primary/secondary property without needing any customization. This can also be used to grab the important information from alert tags that have lots of additional text. Alert Filtering in the OIM is on the way too!

Read more about using advanced tag mapping in the Open Integration Manager - Advanced Configuration documentation.

API Configuration - To streamline the management and upkeep of OIM configurations, users now have access to an API configuration manager.

Read more about using the API in the Open Integration Manager Configuration documentation.

New Integrations

The NewRelic, LogicMonitor, and AzureMonitor integrations are now OIM capable
New Oracle Enterprise Manager integration (leveraging Email Parser)
New Sitescope integration (OIM capable)

Functionality Improvements

Dynatrace: the problem_details tag has been duplicated into the description tag due to character limitation in standard tags. The description tag has a longer character limit which will allow the full value to come through.
Dynatrace: excluded undefined values as array elements when normalizing tags
Zabbix: corrected in-app docs for v5 and v6 installation scripts
Datadog (Monitoring): addressed occasional issues prefixing alerts with incorrect domains
vCenter Topology: add compatibility for vCenter 6.5u3
Splunk: Add Basic access authentication
Solarwinds: ensured integration executable and docs show correct endpoints and configurations

System Improvement

We’ve reduced RTO/RPO by 50% to support 12/24 hours for Disaster Recovery.

October 2022

What's New: Query Assist, Audit Log Improvements, Single Pane Incident View, Docs Site Restructure, Open Integration Manager, Email Parser, New Integrations

Query Assist

The new Assist feature makes building BigPanda Query Language (BPQL) queries easier than ever. The Assist tool helps you rapidly and accurately create even complex queries using a simple UI that guides you through the process of building queries with format and field prompts.

Query assist opens automatically when a user clicks a search or condition filter field where BPQL is enabled. Learn more about using Query Assist here!

Audit Log Improvements

Audit logs allow BigPanda admins to keep track of changes in their configuration across BigPanda's platform. The Audit Logs API gives admins a vital troubleshooting, investigation, and security tool.

The Audit Log is now available in the BigPanda UI at Settings > Audit Log. From the Audit Log screen, you can view a list of configuration changes and actions that occurred within BigPanda, and determine which user made a configuration change.

Single Pane Incident View

Incidents can now easily be viewed within a single pane in the UI. In the top right of the incident details pane, click the expand icon to change to single pane view.

Read more about viewing incidents in BigPanda here!

Docs Site Restructure

BigPanda Docs have a new structure to make it easy to find answers to your BigPanda questions. The new BigPanda Docs site organization reframes the wiki around the way you work, making it easier to find the answers that you're looking for.

System and Integration Improvements

The Open Integration Manager (OIM) and Email Parser frameworks are now generally available! The Email Parser can be used to ingest data both from plain-text and HTML formatted emails.

Conditional Logic/Regex Extraction for Tag Mapping
API Management
Tag names with Period Characters
Save sample email/event with configuration

We have also released two new integrations that can leverage OIM configuration!

The team continues to work on a new ServiceNow application version (2.5) which will be made available in early December. In the meantime, we have confirmed that our full application suite is supported on ServiceNow Tokyo.

August 2022

What's New: Open Integration Manager, Users Audit Log API

Open Integration Manager

The Open Integration Manager provides an intuitive user interface where you can easily pre-process and normalize alert data sent to the BigPanda Alerts API without the need for custom code. With this self-service capability, you can now configure, test, and deploy existing standard inbound integrations on your own.

The integration manager sets parsing rules for incoming payloads, pre-processing the content to match incoming data requirements before it reaches the BigPanda enrichment engine.

This new configuration layer simplifies data normalization, accelerates onboarding, and significantly improves time to value. Read more about the Open Integration Manager here!

Alert Enrichment from Description

It is now possible to extract values from the alert's native description field and use them in an alert enrichment tag.

System and Integration Improvements

CMDB/Enrichment integrations now support fields with duplicate names
JIRA integration now supports Field Mapping
Incident Tags can map to JIRA ticket fields upon an incident share/update
Case Insensitivity support in Email Parser
Addressed AppInspect issues with Splunk Cloud to ensure our application is listed on the Splunk Cloud Marketplace
Updated Agent and SNMP installation docs to reflect new docker-based installation process

July 2022

What's New: Improved Incident Tag Editing, Roles and SCIM Users API, Batch Alert Resolution, Improved AutoShare Delay Customization

Improved Incident Tag Editing (Beta)

Editing incident tags is now more transparent and easy with several key UI improvements. BigPanda users can now see which incident tags were manually edited, along with information about who made the update and when. In addition, admins now have the power to decide which tags can be manually updated by users.

Read more about the Incident Tag Improvements here!

Roles and SCIM Users API

Two new APIs are coming to BigPanda, enabling new automation and management functionality.

The Roles API brings full create, retrieve, update, and delete capabilities to BigPanda roles and permissions. Use this API to easily maintain large and complex sets of roles, or manage which users are assigned to roles. Read more about the Roles API here!

The SCIM Users API enables users to provision and manage BigPanda user accounts through an existing Lightweight Directory Access Protocol (LDAP), external directory, or SSO integration. Use this API to bulk manage even large and complex userbases. Read more about the SCIM Users API here!

Batch Alert Resolution

BigPanda is happy to announce a new feature enabling you to directly resolve alerts. Batch Alert Resolution allows you to resolve alerts individually or in bulk, through either the UI or an API. In addition, this feature changes the way resolution is handled within the BigPanda pipeline to dramatically improve the reliability and performance of the resolution process. Read more about the Batch Alert Resolution feature here!

Improved AutoShare Delay Customization

AutoShare enables you to automate the ticketing and escalation of high priority or team-related incidents, dramatically speeding up the resolution process.

AutoShares are sent after a very small delay so that your team has all the initial information about a system event right away. You are able to configure this time to fit your AutoShare workflow.

You can now configure AutoShare update timing separate from the initial delay. Increase or decrease your initial delay without impacting how quickly your team will be notified as an incident progresses.

Read more about AutoShare delays in the Managing Sharing documentation.

System and Integration Improvements

[Azure Monitor] Support log alert v2 payloads
[Outbound Integrations] correct URLs in pre-configured webhook forms in EU and single tenant instances
[Agent] Update public docs to reference the new install process

June 2022

What's New: Unified Analytics, Incidents API Expand Function

Unified Analytics (Coming Soon)

To improve self-service functionality, BigPanda is moving customer analytics into the next version of Unified Analytics, allowing you to create and manage custom dashboards on your own. Unified Analytics allows administrators to customize existing reporting dashboards, or create their own custom dashboards built around specific team needs or custom tags.

Unified Analytics offers your team the insight and visualizations that you need to take your IT Operations to the next level. Unified Analytics offers much simpler workflows for common tasks like adding new tags as filters, adding new widgets, and creating formula values for recurring use. You can gain insights into hot spots in your environment and see how BigPanda is correlating alerts into actionable incidents. Analytics reports are embedded directly into BigPanda and can be accessed by any user directly. Reports can be filtered by date and time, by incident and alert properties, or even by custom tags.

Unified Analytics is releasing in a closed Beta. Please reach out to BigPanda support if you are interested in joining the beta release!

Incidents API Expand Function

The incident API includes the ability to expand alert data to give deeper visibility and more detailed search returns when leveraging the Search Incidents functionality. To improve stability and return times, page size is now limited to 10 incident results per call when expanding alert data.

Read more about leveraging the Incidents API expand function in the Incidents V2 API documentation.

System and Integration Improvements

[JIRA] auto-refresh project configuration
[CA Spectrum] simplify installation instructions
[xMatters] simplify installation instructions
[Cloudwatch] fix issue when attempting to ingest arithmetic metrics in alarms
[ServiceNow] release version 2.4 - see developer site for more details
[Pagerduty] update documentation to reflect Webhook v3 install process
[vCenter Topology] Document plugin install on Windows
[SNMP Agent] SNMP v3 trap support

May 2022

What's New: Revamped Login Page, Email Parser UI

Revamped Login Page (Coming Soon)

Logging into BigPanda is about to get even easier, with a new, improved login page.

For organization’s that use SSO integrations with BigPanda, users will be able to sign in using a single click SSO option.

All users will still have the option to sign in with email and password like today. If their organization uses SSO, they'll be automatically prompted to log into the SSO provider from that page.

Self Service Email Parser UI (Beta)

The Self Service Email Parser is a streamlined, simplified integration that gives you more flexibility when connecting to monitoring tools. This integration is able to extract alert data right from an email subject or body, including status, description, and additional properties. Now with an intuitive UI interface, preview capabilities, and the ability to support emails without @bigpanda.io in the received header, configuring an email parser is easier than ever.

Read more about the Self Service Email Parser here!

System and Integration Improvements

Multiple Integrations - Improved coverage and error handling in Troubleshooting section
Jira Changes - Allow different domains for baseURL
Dynatrace Topology - Support Pagination

March 2022

What's New: Enrichment Preview Improvements, Get Activities API Endpoint

Enrichment Preview Improvements

With the complexity of modern ITOps, even small adjustments to enrichment logic can make big changes for managing incidents. To help you find the right enrichment logic, the Alert Enrichment engine offers a Preview capability to make testing and validating enrichment items easy.

We’ve revamped the preview process to make it easier than ever to rapidly develop, test & iterate enrichment logic. The new preview uses a sample of historical alerts from your own instance to demonstrate example values based on real data. Generate new preview values for each enrichment item with a single click of the button. Sample item values and extraction process is highlighted to help you spot missing or incorrect enrichment at a glance.

Read more about using the Alert Enrichment Preview feature here!

Get Activities API Endpoint

Reporting, automation, and incident management is all easier than ever with the new Incidents API GET Activities functionality. This new endpoint allows you to query an incident to retrieve a list of all actions taken on the incident with key information on the time and user who performed the action.

This feature allows you to pull the full activity log, or use a query to pull only specific activity types. Start making calls now to find details about incident activity including incident start, added comments, shares, root cause change updates, and more.

Read more about using the Get Activities endpoint here!

ETL Reporter Updates

The BigPanda reporter tool has new tables to help you understand and track your BigPanda data better.

New tables :

Matchers log - All correlation patterns that are applied when an incident is created or updated
RCC related changes - All of the changes suggested by the BigPanda algorithm

Read more about how BigPanda reports on data here!

System and Integration Improvements

PagerDuty Webhook v3 support - Added support for the new version while maintaining support for v2 webhooks
Email Parser - Support failover region deployments, correcting case discrepancy errors, added a new mail_source (sender) tag
CMDB Enrichment - Removed leading underscore characters when loading maps
Azure Monitor - Activity Log events are now being sent to BigPanda

February 2022

What's New: BPFL - Filter Function, Self Service Email Parser, Mobile Improvements

BPFL - Filter Function

An all new function has been added to the BigPanda Formula Language, allowing for the easy creation of more complex incident tags. This function extracts an array of values based on a conditional value for a metadata field. Unlike the other functions, the Filter function allows customers to set conditions based on alert metadata like primary property, status, and source system. Read more about how the Filter Function works here!

Self Service Email Parser (Beta)

The Self Service Email Parser is a streamlined, simplified integration that gives you more flexibility when connecting to monitoring tools. This integration is able to extract alert data right from an email subject or body, including status, description, and additional properties. This email parser can be configured using a simple API. Read more about the Self Service Email Parser API here!

Mobile Improvements

In the lightning-fast world of ITOps, it’s vital to be able to respond to outages no matter where you are. With this update, the BigPanda incident feed is streamlined on mobile devices, making it easier than ever to find and view incidents, dig into their details, and take action, even on the go.

Learn more about using BigPanda on mobile here!

January 2022

What's New: Settings Menu Change, Invite User Updates

Invite User Update

Adding users to your BigPanda account is easier than ever with an updated invite process and intuitive email invitations. Streamline your ITOps by bringing your whole team together within BigPanda.

Coming Soon! Settings Menu Change

The BigPanda settings menu is getting new organization to help you find the pages you need. Whether you are managing access or configuring BigPanda’s data processing rules, finding the settings you need is easier than ever.

Some of the setting page names have changed to better reflect the setting being managed:

Correlation Patterns is now Alert Correlation
Incident Tags is now Incident Enrichment
Maintenance Plans is now Planned Maintenance
Personal Settings is now found under the user menu by clicking on your name

Learn more about managing BigPanda settings here!

System and Integration Improvements

Splunk App v. 2.1.4- Fixed typo in action management dashboard

2021 Release Notes

See the 2021 Release Notes page to view new functionality and system improvements released in 2021.

2020 Release Notes

See the 2020 Release Notes page to view new functionality and system improvements released in 2020.

2019 Release Notes

See the 2019 Release Notes page to view new functionality and system improvements released in 2019.

Updated 9 days ago

November 2024

BigPanda Biggy AI

Assign Incident Button Location Change

Automated Incident Analysis API

System Improvements - November 2024

Deprecating Functionality

Classic Incident Console Deprecation

MS Teams Connectors

Coming Soon

Okta and Microsoft Entra ID (formerly Azure AD) SCIM Support

New Edit Environment Permission

Environment Updates

Unified Search UI Updates

Similar Incident Recommendations

Service Accounts for APIs

Configuration Comparison

October 2024

Report Manager

BigPanda Smart Search

📘Limited Availability

Maintenance Plan Management Improvements

API Key Expiration Dates

📘Existing keys

Alert Correlation Dashboard

BigPanda Mean Time To Resolve (MTTR) Dashboard

Microsoft Teams Workflows Integration

ServiceNow 2.9.2 & Similar Incidents in ServiceNow

Deprecating Functionality

Classic Incident Console Deprecation

MS Teams Connectors

September 2024

Similar Incidents Redesign

Dynatrace Topology Improvements

❗️Caution During Upgrade

Microsoft Teams Workflows Integration

Destination Tags API

Sandbox Data Retention

System Improvements

Deprecating Functionality

August 2024

Resizable Live Dashboard Widgets

v2.9.1 (Sep 5, 24)

Unified Analytics Dashboard Reorganization

System Improvements - August 2024

Deprecating Functionality

July 2024

Incident Feed View Customization

Open Analytics Hub

Environments API Updates

System Improvements - July 2024

Deprecating Functionality

June 2024

New Incident Console

Advanced Insight Module Features

Suspected Root Cause Summary

Similar Incidents UI Improvements

Integration Improvements

System Improvements

Deprecating Functionality

May 2024

Customize Post-Maintenance Behavior

Real-Time Dashboards Update

Unified Analytics Reactivation

Unified Analytics Standard Data Model

Integration Improvements

System Improvements

April 2024

Time Zone Customization

❗️Date and Time Customization Availability

Advanced Insight Module

Similar Incidents

📘Advanced Insight Module

Root Cause Change (RCC) Data in Automated Incident Analysis

Integration Improvements

System Improvements

March 2024

Activity Log Filter

Smart Defaults for Incident Tags

Correlation Pattern Run Order

Maintenance Events in the Timeline

📘
Limited Availability

📘
Existing keys

❗️
Caution During Upgrade

❗️
Date and Time Customization Availability

📘
Advanced Insight Module

📘
Assistance Required