Release Notes
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Latest Releases
Features released since last announcement:
BigPanda Localized Documentation
BigPanda customers can now select a region to view localized documentation. Toggle between regions using the drop-down menu at the top right of the documentation site.
Improved API Documentation
The BigPanda API documentation now has an improved user experience. This upgrade includes:
Updated look and feel
Better request testing experience
Improved site navigation
Localized documentation
Check out the new API documentation site here!
Unified Analytics Dashboard Updates
To improve the consistency of metrics in Unified Analytics, filters and calculations in several dashboards have been updated. The following changes have been applied:
All dashboards now display data from the past 90 days by default
The calculation for alert count has been updated in the Executive Summary, Alert Analysis, Monitoring Sources, and Enrichment dashboards
Noise reduction calculation was updated in the Executive Summary and Alert Analysis dashboards
Event count calculation was updated in the Executive Summary Noise Reduction widgets
MTTR calculation now only includes actioned incidents in the Executive Summary and BigPanda MTTR dashboards
The Team Efficiency dashboard's User Stats and Total Actions tables now only count manual actions
April 2025
New features released in April 2025: Tag Manager, Custom Email Templates, Additional Routes for Outbound IPs, and more!
Tag Manager
A new admin page with a unified view of all tags across the system provides clear visibility into alert tag sources and categorizes tags based on their impact on alert quality.
Tag manager
View alert tag data from across the platform in one place.
Visualize tag value enrichment paths from integrations, enrichment rules, and enrichment maps.
Organize tags into categories shared by the Alert Quality Dashboard.
Track tag coverage across events and sources.
Custom Email Templates
You can now customize email notifications with dynamic fields that make it possible to share rich data in a flexible format. Quickly adapt to different sharing needs by creating email templates that use dynamic incident variables. These templates can be used with both AutoShare and manual shares.
Configure custom email templates
See our Email Templates documentation for more information.
Additional routes for outbound IPs
To improve cross-region stability, we are adding additional routes to our outbound IPs. All routes should be whitelisted to ensure messages are not dropped.
System Improvements - April 2025
Revamped install process for the BigPanda Agent, preventing installation issues with conflicting python versions and packages.
BigPanda Biggy AI Releases
Biggy AI brings you AI-powered incident management by uncovering hidden data, transforming it into insights, and delivering it in natural language. Biggy AI accelerates incident investigation by combing through infrastructure data and knowledge to surface highly relevant insights that help the team make smarter decisions, improve productivity, and scale incident management.
The features below are only available to organizations using Biggy AI. If you are interested in purchasing Biggy AI, contact your BigPanda account team. To see a full list of Biggy AI features released this past month, see the Biggy AI Release Notes.
Observability Agent Action Plan Update
The Observability Agent action plan answers observability and monitoring-related queries by coordinating a team of system-specific agents. You can configure multiple monitoring tools to be used with this action plan, and Biggy AI will determine which tool to pull information from, based on the query.
See the Action Plans documentation for more information.
Change Risk Dashboard Org-Specific Risk
The Org-Specific Risk tab was added to the Change Risk Dashboard. This new section displays a custom risk evaluation based on factors and context specific to your organization.
See the Change Risk Dashboard documentation for more information.
Forward Biggy AI Responses to ServiceNow
You can now forward Biggy AI responses to a ServiceNow work note. Responses, along with the name of the user who sent it, can be forwarded to any type of ServiceNow record that contains the work note field. If the response was posted in a channel, the link to the original message will also be included.
See the Send Biggy AI Responses documentation for more information.
Coming Soon
Keep an eye out for these upcoming releases in the next few months:
New Support Platform
We’re excited to let you know that we’re moving to a new support platform: DevRev! This change helps us respond to your needs faster and more effectively by connecting our support, product, and engineering teams in one place.
What's new?
A more responsive, seamless support experience
Better visibility into issue status and updates
Smarter conversations with context from previous interactions
We will update you once we have finalized a targeted go live date. You’ll still be able to reach us the same way—via [email protected] or via our chat module. There’s no action needed on your part. Your open tickets, historical tickets and suggestions will be available.
DevRev Support Platform
Monitoring Events and Usage Data Dashboard Updates
The Monitoring Events and Usage Data Unified Analytics dashboards will soon be updated to use the Standard Data Model. This update includes:
Dashboard duplication
Updates to the global date filter calculation
See the Monitoring Events and Usage Data documentation for more information.
Environment-Level Automated Incident Analysis Configuration
The Automated Incident Analysis Configuration page will soon be updated to include configuration at the environment level. This will allow you to customize LLM instructions, tags, and recommended actions more granularly.
Okta and Microsoft Entra ID (formerly Azure AD) SCIM Support
The Okta and Microsoft Entra ID SSO integrations with BigPanda soon will have built-in support for System for Cross-Domain Identity Management (SCIM), allowing you to easily handle the user lifecycle management process. As users onboard, offboard, or change roles, you will be able to provision or deprovision BigPanda accounts from within Okta or Microsoft Entra ID, saving you time and effort.
Credit Utilization Dashboard
Your BigPanda credit usage will soon be easier to track with the new Credit Utilization Dashboard in Unified Analytics. This standard dashboard will show you how many credits you have used along with the amount you have remaining, and give you insights into your usage trends.
BigPanda General Settings Page
A new page in the BigPanda settings menu will soon be available for admins. The General Settings page will allow you to make changes to display settings such as colors and organization name, and security settings like session timeouts.
Updated Unified Analytics Roles
Soon you will have more granular control over user access to Unified Analytics. New roles management for Unified Analytics will allow you to assign Unified Analytics permissions directly to BigPanda users, giving you better access control and usage tracking.
System Improvements
The Users table in the Standard Data Model will soon be expanded to include additional fields.
March 2025
New features released in March 2025: Automated Incident Analysis Configuration, Environment Updates, Problem Identification Dashboard, and more.
Automated Incident Analysis Configuration
Organizations using the Advanced Insight Module can now easily customize their Automated Incident Analysis summaries using the AIA Configuration page.
The new settings page allows you to control which alert tags are used to create the analysis, set up instructions for how the LLM handles analyses, and choose which incident tags should be used for action recommendations.
AIA Configuration
See the AIA Configuration documentation for more information.
Environment Updates
The Environment creation screen has been updated with a new look and feel. This update includes:
A modernized UI
A new description field to easily see the purpose of environments at a glance
Additional configuration options in the UI screen such as AutoShare
Updated Environment Creation Screen
See the Environment Updates page for more information.
Problem Identification Dashboard
The Unified Analytics Problem Identification dashboard is now available in a limited release for Advanced Insight Module users. This dashboard clusters historic similar incidents to help identify recurring issues, then uses AI to summarize each cluster.
This can help you determine how to prioritize specific clusters based on frequency or impact and find potential root causes of recurring issues based on similarities or find potential candidates for automation.
See the Problem Identification documentation for more information.
BigPanda Biggy AI Releases - March 2025
Biggy AI brings you AI-powered incident management by uncovering hidden data, transforming it into insights, and delivering it in natural language. Biggy AI accelerates incident investigation by combing through infrastructure data and knowledge to surface highly relevant insights that help the team make smarter decisions, improve productivity, and scale incident management.
The features below are only available to organizations using Biggy AI. If you are interested in purchasing Biggy AI, contact your BigPanda account team.
Change Risk Dashboard
The new Change Risk Dashboard gives you insights into the predicted risk associated with scheduled changes in your environments. You can use this dashboard to create a plan for changes and mitigate risk to prevent incidents.
System Improvements - March 2025
Added Alert Filtering, Enrichment Maps, and Inbound Integrations as comparable resources to the Config Manager.
The Change Analysis dashboard can now be duplicated.
The Standard Data Model has been updated to include data related to changes.
Deprecating Functionality
Legacy ETL Platform End-of-Life
As part of BigPanda's commitment to delivering modern, cost-effective, and scalable data solutions, the legacy ETL data platform backed by Redshift will be deprecated on September 10, 2025.
Prior to this date, all data pipelines and services will be transitioned to our modern data-lake platform for data curation, storage, and processing.
See the Open Analytics Hub documentation for more information about accessing your data. Contact your BigPanda account team if you have any questions.
Upcoming end of life for older BigPanda ServiceNow app versions
To provide customers with the best experience possible in ServiceNow, we are retiring support for older versions of the ServiceNow integration. Follow the instructions in our Update the BigPanda ServiceNow App documentation to upgrade to the latest version.
Integration version | End of life |
|---|---|
<v2.6.1 | September 1st, 2025 |
v2.8.0 | December 1st, 2025 |
v2.9.0 | March 1st, 2026 |
If you have any questions or concerns, please reach out to your account team.
February 2025
New features released in February 2025: Updated Documentation site, Admin tools, Event Processing Dashboard updates, and more!
New BigPanda Docs Site
The BigPanda Docs site has gotten a fresh new look. On February 14, 2025 we migrated to a new site, providing you with an upgraded experience. This upgrade includes:
A new landing page
New, intuitive navigation
Upgraded API experience
New search functionality
Config Manager
With the new Config Manager, you can compare configuration changes between BigPanda organizations right in the console Settings page.
The new page allows you to track changes between organizations, such as sandbox and production, showing differences in roles, alert enrichment, environments, environment groups, and alert correlation settings.
See the Config Manager documentation for more information.
Service Accounts for APIs
To help improve API key management and access control, you can now create service accounts in BigPanda.
Service accounts are used to create API keys for a specific application or service within your organization. These keys aren't associated with a BigPanda user account and do not need to be changed or recreated if a user leaves your organization.
See Manage Service Accounts for more information.
Event Processing Dashboard Updates
The Event Processing dashboard in Unified Analytics has been updated to reflect the latest data model. Several upgrades were made to this dashboard including:
New default event creation date filter
Duplication capabilities
Updated calculations
Number of events
The number of events calculated in this dashboard is different than what was previously displayed to reflect these changes.
New Edit Environment Permission
An additional permission type is now available that provides more granular control for environments. Users assigned the Edit environment settings permission can edit the environment’s settings and filters, but not create, duplicate, or delete environments.
See the Roles Management documentation for more information.
System Improvements - February 2025
The Unified Analytics Correlation Patterns dashboard can now be duplicated.
BigPanda Biggy AI Releases - February 2025
Biggy AI brings you AI-powered incident management by uncovering hidden data, transforming it into insights, and delivering it in natural language. Biggy AI accelerates incident investigation by combing through infrastructure data and knowledge to surface highly relevant insights that help the team make smarter decisions, improve productivity, and scale incident management.
The features below are only available to organizations using Biggy AI. If you are interested in purchasing Biggy AI, contact your BigPanda account team.
Configuration Suggestions
Biggy AI can now suggest configuration changes based on user feedback. You can view these suggestions and generate new ones in the web app at Analytics > User Feedback > Configuration Suggestions.
See the Configuration Suggestions documentation for more information.
January 2025
New Features Released in January 2025:Automated Incident Analysis Recommendations, Environment Sort, Flapping Indicator, and more!
Automated Incident Analysis Recommendations
Customers who have the Advanced Insight Module can now see recommended incident actions as part of the Automated Incident Analysis. These AI-generated recommendations suggest incident tags based on similar incidents from the past 30 days. The default tags used are priority and assignee.
Recommended Actions Banner
Recommended Actions
See the Similar Incidents documentation for more information.
Environment Sort
You can now sort the environments list Alphabetically or by Creation date, making it easier to find what you need.
To sort the list, navigate to the upper right corner of the Environments pane and click the Sort button.
Sort Environments
Flapping Indicator
It is now easier than ever to see at a glance when an incident has entered the flapping state.
The new flapping icon now appears in the incident feed, alerts table, activity feed, and in the incident timeline.
Flapping indicator in the Incident Feed
Flapping indicators in the Alerts table and Activity feed
Unified Search UI Updates
The Unified Search screen has a new look and feel to make searching for incidents easier than ever:
A new, modernized UI
Updated timeline view
Additional sort options including Priority and Duration
The ability to collapse or expand all incidents.
New Unified Search UI
BigPanda Biggy AI Releases - January 2025
Biggy AI brings you AI-powered incident management by uncovering hidden data, transforming it into insights, and delivering it in natural language. Biggy AI accelerates incident investigation by combing through infrastructure data and knowledge to surface highly relevant insights that help the team make smarter decisions, improve productivity, and scale incident management.
The features below are only available to organizations using Biggy AI. If you are interested in purchasing Biggy AI, contact your BigPanda account team.
Context and Data Module
The new Context & Data module was added to the Biggy AI web app, giving you greater control over your indexing settings, data, and documents.
Within this module, access the following pages:
Indexing Settings - Control which content is automatically indexed and searchable by your users.
Manage Data - See an overview of your indexed documents across different source categories.
Upload Documents - Upload your organization's documents to give Biggy AI additional information and context.
Biggy Handbook Action Plan
The Biggy Handbook action plan is now available. This action plan is designed to address questions about Biggy AI, including its capabilities, how it operates, the systems it can access, the data it has indexed, and its current configuration.
See the Use the Biggy AI Web App documentation for more information about action plans.
System Improvements - January 2024
Customers who do not use single sign-on with BigPanda can now request passwordless authentication via emailed links. To enable this feature, contact your BigPanda account team.