Release Notes

Stay up to date on new functionality and system improvements in BigPanda.

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BigPanda docs moved to this new organization on September 30th, 2022.

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August 2022

What's New: Open Integration Manager, Users Audit Log API

Open Integration Manager

The Open Integration Manager provides an intuitive user interface where you can easily pre-process and normalize alert data sent to the BigPanda Alerts API without the need for custom code. With this self-service capability, you can now configure, test, and deploy existing out-of-the-box inbound integrations on your own.

Open Integration ManagerOpen Integration Manager

Open Integration Manager

The integration manager sets parsing rules for incoming payloads, pre-processing the content to match incoming data requirements before it reaches the BigPanda enrichment engine.

This new configuration layer simplifies data normalization, accelerates onboarding, and significantly improves time to value. Read more about the Open Integration Manager here!

Alert Enrichment from Description

It is now possible to extract values from the alert's native description field and use them in an alert enrichment tag.

System and Integration Improvements

  • CMDB/Enrichment integrations now support fields with duplicate names
  • JIRA integration now supports Field Mapping
  • Incident Tags can map to JIRA ticket fields upon an incident share/update
  • Case Insensitivity support in Email Parser
  • Addressed AppInspect issues with Splunk Cloud to ensure our application is listed on the Splunk Cloud Marketplace
  • Updated Agent and SNMP installation docs to reflect new docker-based installation process

July 2022

What's New: Improved Incident Tag Editing, Roles and SCIM Users API, Batch Alert Resolution, Improved AutoShare Delay Customization

Improved Incident Tag Editing (Beta)

Editing incident tags is now more transparent and easy with several key UI improvements. BigPanda users can now see which incident tags were manually edited, along with information about who made the update and when. In addition, admins now have the power to decide which tags can be manually updated by users.

Read more about the Incident Tag Improvements here!

Roles and SCIM Users API

Two new APIs are coming to BigPanda, enabling new automation and management functionality.

The Roles API brings full create, retrieve, update, and delete capabilities to BigPanda roles and permissions. Use this API to easily maintain large and complex sets of roles, or manage which users are assigned to roles. Read more about the Roles API here!

The SCIM Users API enables users to provision and manage BigPanda user accounts through an existing Lightweight Directory Access Protocol (LDAP), external directory, or SSO integration. Use this API to bulk manage even large and complex userbases. Read more about the SCIM Users API here!

Batch Alert Resolution

BigPanda is happy to announce a new feature enabling you to directly resolve alerts. Batch Alert Resolution allows you to resolve alerts individually or in bulk, through either the UI or an API. In addition, this feature changes the way resolution is handled within the BigPanda pipeline to dramatically improve the reliability and performance of the resolution process. Read more about the Batch Alert Resolution feature here!

Improved AutoShare Delay Customization

AutoShare enables you to automate the ticketing and escalation of high priority or team-related incidents, dramatically speeding up the resolution process.

AutoShares are sent after a very small delay so that your team has all the initial information about a system event right away. You are able to configure this time to fit your AutoShare workflow.

You can now configure AutoShare update timing separate from the initial delay. Increase or decrease your initial delay without impacting how quickly your team will be notified as an incident progresses.

Read more about AutoShare delays in the Managing Sharing documentation.

System and Integration Improvements

  • [Azure Monitor] Support log alert v2 payloads
  • [Outbound Integrations] correct URLs in pre-configured webhook forms in EU and single tenant instances
  • [Agent] Update public docs to reference the new install process

June 2022

What's New: Unified Analytics, Incidents API Expand Function

Unified Analytics (Coming Soon)

To improve self-service functionality, BigPanda is moving customer analytics into the next version of Unified Analytics, allowing you to create and manage custom dashboards on your own. Unified Analytics allows administrators to customize existing reporting dashboards, or create their own custom dashboards built around specific team needs or custom tags.

Unified Analytics Executive SummaryUnified Analytics Executive Summary

Unified Analytics Executive Summary

Unified Analytics offers your team the insight and visualizations that you need to take your IT Operations to the next level. Unified Analytics offers much simpler workflows for common tasks like adding new tags as filters, adding new widgets, and creating formula values for recurring use. You can gain insights into hot spots in your environment and see how BigPanda is correlating alerts into actionable incidents. Analytics reports are embedded directly into BigPanda and can be accessed by any user directly. Reports can be filtered by date and time, by incident and alert properties, or even by custom tags.

Unified Analytics is releasing in a closed Beta. Please reach out to BigPanda support if you are interested in joining the beta release!

Incidents API Expand Function

The incident API includes the ability to expand alert data to give deeper visibility and more detailed search returns when leveraging the Search Incidents functionality. To improve stability and return times, page size is now limited to 10 incident results per call when expanding alert data.

Read more about leveraging the Incidents API expand function in the Incidents V2 API documentation.

System and Integration Improvements

  • [JIRA] auto-refresh project configuration
  • [CA Spectrum] simplify installation instructions
  • [xMatters] simplify installation instructions
  • [Cloudwatch] fix issue when attempting to ingest arithmetic metrics in alarms
  • [ServiceNow] release version 2.4 - see developer site for more details
  • [Pagerduty] update documentation to reflect Webhook v3 install process
  • [vCenter Topology] Document plugin install on Windows
  • [SNMP Agent] SNMP v3 trap support

May 2022

What's New: Revamped Login Page, Email Parser UI

Revamped Login Page (Coming Soon)

Logging into BigPanda is about to get even easier, with a new, improved login page.

Revamped Login PageRevamped Login Page

Revamped Login Page

For organization’s that use SSO integrations with BigPanda, users will be able to sign in using a single click SSO option.

All users will still have the option to sign in with email and password like today. If their organization uses SSO, they'll be automatically prompted to log into the SSO provider from that page.

Self Service Email Parser UI (Beta)

The Self Service Email Parser is a streamlined, simplified integration that gives you more flexibility when connecting to monitoring tools. This integration is able to extract alert data right from an email subject or body, including status, description, and additional properties. Now with an intuitive UI interface, preview capabilities, and the ability to support emails without @bigpanda.io in the received header, configuring an email parser is easier than ever.

Configuring an Email Parser in the UIConfiguring an Email Parser in the UI

Configuring an Email Parser in the UI

Read more about the Self Service Email Parser here!

System and Integration Improvements

  • Multiple Integrations - Improved coverage and error handling in Troubleshooting section
  • Jira Changes - Allow different domains for baseURL
  • Dynatrace Topology - Support Pagination

March 2022

What's New: Enrichment Preview Improvements, Get Activities API Endpoint

Enrichment Preview Improvements

With the complexity of modern ITOps, even small adjustments to enrichment logic can make big changes for managing incidents. To help you find the right enrichment logic, the Alert Enrichment engine offers a Preview capability to make testing and validating enrichment items easy.

We’ve revamped the preview process to make it easier than ever to rapidly develop, test & iterate enrichment logic. The new preview uses a sample of historical alerts from your own instance to demonstrate example values based on real data. Generate new preview values for each enrichment item with a single click of the button. Sample item values and extraction process is highlighted to help you spot missing or incorrect enrichment at a glance.

Enrichment PreviewEnrichment Preview

Enrichment Preview

Read more about using the Alert Enrichment Preview feature here!

Get Activities API Endpoint

Reporting, automation, and incident management is all easier than ever with the new Incidents API GET Activities functionality. This new endpoint allows you to query an incident to retrieve a list of all actions taken on the incident with key information on the time and user who performed the action.

This feature allows you to pull the full activity log, or use a query to pull only specific activity types. Start making calls now to find details about incident activity including incident start, added comments, shares, root cause change updates, and more.

Read more about using the Get Activities endpoint here!

ETL Reporter Updates

The BigPanda reporter tool has new tables to help you understand and track your BigPanda data better.

New tables :

  • Matchers log - All correlation patterns that are applied when an incident is created or updated
  • RCC related changes - All of the changes suggested by the BigPanda algorithm

Read more about how BigPanda reports on data here!

System and Integration Improvements

  • PagerDuty Webhook v3 support - Added support for the new version while maintaining support for v2 webhooks
  • Email Parser - Support failover region deployments, correcting case discrepancy errors, added a new mail_source (sender) tag
  • CMDB Enrichment - Removed leading underscore characters when loading maps
  • Azure Monitor - Activity Log events are now being sent to BigPanda

February 2022

What's New: BPFL - Filter Function, Self Service Email Parser, Mobile Improvements

BPFL - Filter Function

An all new function has been added to the BigPanda Formula Language, allowing for the easy creation of more complex incident tags. This function extracts an array of values based on a conditional value for a metadata field. Unlike the other functions, the Filter function allows customers to set conditions based on alert metadata like primary property, status, and source system. Read more about how the Filter Function works here!

Self Service Email Parser (Beta)

The Self Service Email Parser is a streamlined, simplified integration that gives you more flexibility when connecting to monitoring tools. This integration is able to extract alert data right from an email subject or body, including status, description, and additional properties. This email parser can be configured using a simple API. Read more about the Self Service Email Parser API here!

Mobile Improvements

In the lightning-fast world of ITOps, it’s vital to be able to respond to outages no matter where you are. With this update, the BigPanda incident feed is streamlined on mobile devices, making it easier than ever to find and view incidents, dig into their details, and take action, even on the go.

Incident Overview on MobileIncident Overview on Mobile

Incident Overview on Mobile

Learn more about using BigPanda on mobile here!


January 2022

What's New: Settings Menu Change, Invite User Updates

Invite User Update

Adding users to your BigPanda account is easier than ever with an updated invite process and intuitive email invitations. Streamline your ITOps by bringing your whole team together within BigPanda.

Read more about Managing Users here!

Invitation to BigPanda EmailInvitation to BigPanda Email

Invitation to BigPanda Email

Coming Soon! Settings Menu Change

The BigPanda settings menu is getting new organization to help you find the pages you need. Whether you are managing access or configuring BigPanda’s data processing rules, finding the settings you need is easier than ever.

Some of the setting page names have changed to better reflect the setting being managed:

  • Correlation Patterns is now Alert Correlation
  • Incident Tags is now Incident Enrichment
  • Maintenance Plans is now Planned Maintenance
  • Personal Settings is now found under the user menu by clicking on your name

Learn more about managing BigPanda settings here!

System and Integration Improvements


December 2021

What's New: Correlation Patterns API, UI Facelift

Correlation Patterns API

The new Correlation Patterns API enables administrators to use the API interface to manage patterns BigPanda uses to correlate alerts together into high level incidents. Create, Retrieve, Update, or Delete correlation patterns to tailor alert correlation to the specifics of your infrastructure and system.

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EV2 Required

The Correlation Patterns API uses the underlying systems of the Enrichment V2 Engine. Your organization must have migrated to Enrichment V2 to use the Correlation Patterns API.

Read more about using the Correlation Patterns API here!

UI Facelift

BigPanda has upgraded to a sleeker, smoother UI to make navigating and viewing incidents in-app even easier. While the look and feel of the platform is different, the features you know and love are the same.

BigPanda's New Look and FeelBigPanda's New Look and Feel

BigPanda's New Look and Feel

Have a look at the new BigPanda UI here!


ServiceNow Enhancements Nov 21

The BigPanda ServiceNow App now supports even more functionality to deepen and improve the management of ServiceNow incidents. This latest version includes new features for:

  • BigPandaUtils Class - The class has been updated to include incident tag functions for easier access to the entire list or individual items
  • Incident Tags Mapping - Users can now sync Incident Tags to SNOW Incident Fields for bi-directional sync
  • CMDB Override Existing Option - Users can now provide a list of columns that can have the override_existing property set to true in the enrichment maps
  • CMDB Aggregate Map - Users now have an option for a table/view that will aggregate a map based on the provided query key. (Note: BP has an array limit of 15 items)
  • Maintenance for Outage Table - Users now have the option to create a BigPanda Maintenance table for planned maintenance and outages
  • Support for Relationship Tables
  • Sync Change Tasks for RCC - Users can now toggle between the Change Request or the Change Task Table to create BigPanda Changes
  • Wildcard Support in Primary Alert Selection - Primary alert selection now supports the wildcard when matching, for example host=XYZ will match any host name starting with XYZ
  • Bug fixes

The latest version of the BigPanda ServiceNow Integration can be downloaded from the ServiceNow Developer Portal.

If you are still using the older ServiceNow app from the ServiceNow app store, you may need to migrate to the new update set. Read more about migrating to the developer portal version here.

Read more about BigPanda’s ServiceNow bidirectional integration in the [BigPanda ServiceNow docs]https://docs.bigpanda.io/docs/servicenow!


API Reference Hub Enhancement

The docs site API Reference Hub is updating to add functionality and make understanding BigPanda APIs simpler.

APIs are a core tool for integrating external tools and managing incidents in BigPanda. They enable you to take self-service to the next level, and empower custom solutions and deep 2-way integrations.

To make our APIs easier to use, understand, and access, we are making a major update to our API Reference Hub. This update streamlines and improves the API documentation experience. This update will affect all existing BigPanda API documentation pages on November 23rd, 2021.

NOTE: No API or product functionality will change with this update. This update only affects documentation.

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New API Reference Hub

The new docs pages will include:

  • Revamped Look and Feel: The new UI makes it easier to find code samples, spot errors, identify required fields, and navigate
  • Single Page Endpoints: Instead of endless scroll, our APIs are now hosted on their own individual pages. This makes for easier linking and significantly easier navigation
  • Generate Code Dynamically: Create full code samples right in the docs page using interactive fields for each endpoint parameter. Code samples are generated automatically in several different languages with the defined parameters filled in

To learn more about the new functionality of the BigPanda API pages, watch a video with details on the new UI here!

This update will affect all existing BigPanda API documentation pages on November 23rd, 2021. While we don't anticipate any outages, the pages may see some changes during the day.

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No API or product functionality will change with this update. This update only affects documentation.


November 2021

What's New: Updated ServiceNow App, Incidents API V2, Improved API Reference Hub, Enrichment Preview Performance Improvements

Updated ServiceNow App

The BigPanda ServiceNow App now supports even more functionality to deepen and improve the management of ServiceNow incidents. This latest version includes new features for:

  • Incident Tags Mapping
  • CDMB Aggregate Map Option
  • CMDB Override option for columns
  • Maintenance Plans for planned maintenance and outages

The latest version of the BigPanda ServiceNow Integration can be downloaded from the ServiceNow Developer Portal. If you are still using the older ServiceNow app from the ServiceNow app store, you may need to migrate to the new update set. Read more about migrating to the developer portal versions here.

Read more about BigPanda’s ServiceNow bidirectional integration here!

Incidents API V2

BigPanda's Incidents API allows you to manage BigPanda incidents externally and can be configured with external ticketing and monitoring tools.

The Incidents API (V2) is a deeply improved version of our previous Incidents API, adding key functionality for customers who use the back end of BigPanda or automated integrations.

The new Incidents API V2 enables you to:

  • Search for Incidents with BPQL (BigPanda Query Language)
  • Retrieve an Incident by ID
  • Merge incidents
  • Comment on Incident
  • Assign Incident
  • Unassign Incident
  • Snooze Incident
  • Unsnooze Incident
  • Add Incident Tags
  • Split an Incident

Read more about using the Incidents API V2 here!

Improved API Reference Hub

To make our APIs easier to use, understand, and access, our API Reference Hub has . This update streamlines and improves the API documentation experience. The new docs pages will include:

  • Revamped Look and Feel: The new UI makes it easier to find code samples, spot errors, identify required fields, and navigate
  • Single Page Endpoints: Instead of endless scroll, our APIs are now hosted on their own individual pages. This makes for easier linking and significantly easier navigation
  • Generate Code Dynamically: Create full code samples right in the docs page using interactive fields for each endpoint parameter. Code samples are generated automatically in several different languages with the defined parameters filled in

To learn more about the new functionality of the BigPanda API pages, watch a video with details on the new UI here or start exploring the API Reference Hub here!

Enrichment Preview Performance Improvements

Enrichment Preview now works better than ever thanks to a series of back end performance improvements.

Learn more about BigPanda's improved alert enrichment here


Automatic Incident Triage General Availability

We are happy to announce the upcoming General Availability of Automatic Incident Triage (AIT). AIT simplifies and shortens triage by automatically adding actionable business context to incidents. You can define conditions to automatically calculate incident tag values, and trigger workflows both within BigPanda and external collaboration tools based on tag values to streamline the incident management lifecycle.

On November 14th, we will be enabling AIT for all BigPanda environments. Your administrators will then be able to configure automatic triage processes to fit your needs.

To learn more about Automatic Incident Triage, visit our Automatic Incident Tags Documentation or see the BigPanda University AIT Course


October 2021

What's New: AppDynamics V2.0, Incident Tags Increased Data Retention, AutoShare on Environment Change

AppDynamics V2.0

The BigPanda AppDynamics integration has been upgraded! The integration can now receive all event types in AppDynamics, not just Health Rule Violations. In addition, tags that do not match the normalizer will no longer be dropped but can be included as additional tags, and events now support the inclusion of a note field.

If you previously had integrated with AppDynamics, you will need to update to the newest version to use the latest functionality.

Read more about integrating with AppDynamics here!

Incident Tags Increased Data Retention

Incident tags are key-value pairs that can be added to incidents for additional incident enrichment. Tags can be used to sort your incidents to ensure that you have visibility on the most relevant tasks. Incident tags are currently in Beta and need to be enabled for your organization to use.

With this update, when an incident is resolved, its incident tags will remain tied to the incident for 18 months. If the incident is reopened, it will have all of the existing incident tags, with new ones added as the reopened incident develops.

Read more about using Incident Tags here!

AutoShare on Environment Change

AutoShare enables you to configure rules to automatically share BigPanda incidents to your collaboration and ticketing tools. As incidents are assigned to an environment, AutoShare rules escalate the incident through email, SMS, Jira tickets, or more. With this feature, when BigPanda incidents move to a different environment, any AutoShare rules tied to that environment will automatically trigger, sharing or updating the incident through the relevant channels.

Starting on October 19th, Improved AutoShare is being gradually pushed out to all customers over the next 4 weeks.

Read more about using AutoShare here!


Improved AutoShare

AutoShare enables you to configure rules to automatically share BigPanda incidents to your collaboration and ticketing tools. As incidents are assigned to an environment, AutoShare rules escalate the incident through email, SMS, Jira tickets, or more.

Now, when BigPanda incidents move to a different environment, any AutoShare rules tied to that environment will automatically trigger, sharing the incident through the relevant channels.

If the incident has already been shared to a channel, manually or through a previous AutoShare, the changes will instead be sent as an AutoShare update. Even if the changes would trigger multiple shares, incidents are only shared to a channel once per update.

Starting on October 19th, Improved AutoShare will be gradually pushed out to all customers over the next 5 weeks.

To learn more about using AutoShare, see the Sharing documentation here!


September 2021

What's New: Incident Tags Retention

Incident Tags Retention

Incident Tags are ideal for adding customer-specific incident context based on the alert patterns and metadata of the incident itself. Incident Tags can be used to add details and context to incidents, and help your team prioritize incidents. With this latest update to the Incident Tags function, Incident Tags will now remain tied to resolved incidents for 18 months.

Read more about using Incident Tags here!


July 2021

What's New: Improved AutoShare Editor, Environments Query Language Support, and New Environments API

Improved AutoShare Editor

AutoShare defines rules to automatically share BigPanda incidents to ticketing systems, collaboration tools, or specific team members, helping your team manage incidents better, faster.

The AutoShare editor has been updated to streamline your AutoShare management. You can now configure all AutoShare settings and messages in one step, ensuring each shared incident has the necessary details for your team to take action.

AutoShare EditorAutoShare Editor

AutoShare Editor

Additionally, the AutoShare settings page has an updated UI to better match the look and feel of the BigPanda experience.

The new AutoShare editor will be rolling out throughout July.

Read more about using AutoSharing here!

Environments BPQL Support

BigPanda Environments group incidents together for improved automation and visibility.

In addition to the Basic environment builder, BigPanda environments now support BigPanda Query Language (BPQL) to create criteria and conditions for environments. The Advanced editor is ideal for complex environments that may be tedious to create in the Basic editor, for environments that are built from Unified Search results, or for organizations that use BigPanda APIs to manage their systems.

Advanced Environment EditorAdvanced Environment Editor

Advanced Environment Editor

The Advanced editor must be enabled by Customer Support. To request access to the Environments Advanced editor feature, contact [email protected]

Read more about using the Advanced editor here!

Environments API (BETA)

The new Environments API enables administrators to use BigPanda Query Language to manage their custom environments. Create, Retrieve, Update, or Delete Environments to improve AutoShare, Dashboards, and team workflows.

The Environments API is currently only available through the Beta program and is not released for general availability. To request access to the Beta program, contact [email protected]

Read more about using the Environments API here!


June 2021

What's New: Improved Correlation Patterns Editor

Improved Correlation Patterns Editor

Correlation Patterns determine how alerts are clustered into BigPanda incidents. and can be customized to improve incident quality and alert compression.

The Correlation Patterns editor has been updated with an improved and more responsive Preview to help administrators find the perfect patterns. The preview includes more details on correlated alerts, better control over the alert time window and faster loading times.

Additionally, the Correlation Patterns settings page has an updated UI to better match the look and feel of the BigPanda experience.

Correlation Pattern EditorCorrelation Pattern Editor

Correlation Pattern Editor

The new Correlation Patterns updates will be rolling out throughout July.

Read more about Managing Correlation Patterns here!


May 2021

What's New: Assignee Filter, BigPanda Formula Language (BPFL)

Assignee Filter

Incident Assignments allow you to identify an owner who is responsible for seeing the incident through to resolution.

The Assignee Filter update enables you to now filter the incident feed by assignee. You are able to filter by your own name to get a clear picture of incidents you are responsible for, or by another team-member's name for visibility on their workload.

Read more about filtering by assignee here!

BigPanda Formula Language (BPFL)

Incident tags add additional information to your incidents based on the needs of your organization, and can be added to incidents manually or using automated enrichment.

The new BigPanda Formula Language(BPFL) enables the use of complex calculations when configuring this automatic enrichment. BPFL is robust enough to pull information from alert tags or incident metadata, and supports the COUNT, UNIQUE, and IF functions in each formula.

This feature is currently only available through the Beta program and is not released for general availability. To request access to the Beta program, contact [email protected]

Read more about using BPFL here!


March 2021

What's New: Service Now Changes - maintenance module, Dynatrace integration update (tags support), New Relic integration update (fix support for Targets array).

Service Now Integration Changes - Maintenance Module

The BigPanda ServiceNow Maintenance Plan integration works by setting up conditions for when ServiceNow Change Requests will automatically generate a BigPanda maintenance plan. More details can be found here.


January 2021

What's New: Integration Diagnostics Filtering and Search

Integration Diagnostics

Back in October, we released our new Integration Diagnostics tool to provide deep visibility into inbound integrations. This feature helps users tune and fix integration issues on their own. In our latest release, we have further enhanced this capability by adding advanced filtering and search options both in the UI and API, as well as a payload copy-to-clipboard option in the UI.

Detailed documentation for these new features and the diagnostics too in general, can be found here.


December 2020

What's New: Audit Logs API

Audit Logs API

Our new audit logs API allows BigPanda Admin users to track changes on two important resources: custom tags and correlation patterns. This capability makes it easier to roll back changes. Each creation, update, or deletion of a custom tag or correlation pattern is logged, and the API provides Admins with all the relevant detailed information about these changes, including timestamp, the user/system performing the change and additional context
Read more about it here!


November 2020

What's New: New Integration Diagnostics Tool, New ServiceNow Integration

Integration Diagnostics

As part of our overall self-service strategy, we’re providing customers with deep visibility into how BigPanda works “under the hood.” Our new integration diagnostics tool provides deep visibility into inbound integrations, including integration-specific traffic, data latency, notifications and more. Users can now tune and fix integration issues on their own.
Read more about it here!

New ServiceNow Integration

Based on customer demand and designed with our self-service strategy in mind, our new ServiceNow integration provides additional value to joint customers from their ServiceNow instances. The new integration allows easier customization (such as defining logic for ticket priority population or linking a ticket to specific CIs), delivers enhanced automated syncing, and provides fully extendable capabilities.
Read more about it here!


September 2020

What's New: Datadog & Azure Monitor Integration, Content Security Policy

Integrations Update

  • Out new Azure Monitor is now publically available
  • Out new and improved Datadog integration is now publically available

Content Security Policy

  • We've added Content Security Policy (CSP) headers in all browser-based web requests within the BigPanda Console. This change is part of our ongoing effort to harden and improve the security of our platform. This CSP will serve as an additional layer of browser security that aids in detecting and mitigating certain types of malicious attacks, including Cross-Site Scripting and data injection attacks.

August 2020

What's New: Splunk Integration, Signed SSO

Integrations Update

SSO Update

  • We've enhanced our SSO module. You can choose to sign all SAML requests to the IdP. To enable this feature, please contact support.

July 2020

What's New: Integration changes

Integrations Update

Major Releases

Bugs & Enhancements

  • Error handling linked issues in Jira Changes integration
  • Error handling Cloudwatch alerts integration using metric math expressions
  • Support using sent timestamp from Dynatrace alerts integration (previously ignored)

June 2020

What's New: TLS v1.1 Deprecation, Settings bug fix

TLS v1.1 Deprecation

In order to improve security, BigPanda no longer supports TLS version 1.1 in all of our deployments and will therefore only support TLS 1.2.

Bug Fix: Setting Cog Wheel missing for some users

Sometimes for some users, the Settings Cog Wheel was missing from the top right corner. For other users, the settings menu didn't contain all the items they are privileged to view.
We've fixed all the mentioned issues.


May 2020

What's New: The Changes section of the incident details now contains a time difference column.

Time Difference Column

We've added a new column to the Changes section of the incident details pane that represents the time difference between the start time of the change and the incident start time.


April 2020

What's New: Incident Overview and BPQL enabled for changes search.

Incident Overview

The new Overview section in the BigPanda incident details provides a consolidated view of the alerts, changes and most recent activity related to the incident.

BPQL Enabled for Changes Search

You can now search within the changes related to the incident using BigPanda Query Language (BPQL), allowing you to search for specific tag values in addition to keywords.


March 2020

What's New: We've upgraded Kafka and our newest Topology visualization feature is now public.

Upgraded Kafka

We've implemented a new and improved version of Kafka that has boosted overall reliability, robustness and performance of the BigPanda pipeline.

Topology visualization is now accessible to all BigPanda customers.

Topology visualization has been added to the BigPanda incident details section, providing all our customers with a customizeable visual display of the links between the incident's alert tags.


February 2020

What's New: SSL certificate updates.

SSL Certificate Updates

In support of our commitment towards improving our services and infrastructure, BigPanda has updated the SSL certificates in all of our servers.


January 2020

What's New: An "All Systems" option when creating new environments in the BigPanda environment builder.

'All Systems' Option in the Environment Builder

In concordance with customer requests, there is now the option to create a query that matches all integrations by selecting "All Systems" from the environment builder's Source dropdown menu. The relevant data from all the available integrations will then be included in the new environment.


December 2019

What's New: Search enhancements now allow you to search for specific comments within incidents.

Comment Search Capability

Search results in the Incidents and Search tabs will now include comments.
Just enter a term in either tab’s Search field or use the BPQL query: ‘comment = ’ to search the incident’s comments only.
For a more flexible search, surround your search term with asterisks (ie: *Your_Term*).


November 2019

What's New: Last Event Timestamp, SSO Just-In-Time and optimized UI functionality.

Last Event Timestamp

The Last Event field in the Alert Details popup now contains the last time the alert had an event.

SSO Just-In-Time

With SSO Just-In-Time provisioning, BigPanda automatically creates new user accounts for first-time BigPanda users that have been successfully authenticated by their organization's SSO provider.

Improved UI Performance for High Volume Customers

We've implemented new and improved UI service functionality that allows us to fine tune UI performance for customers with high volumes of incidents and environments.


October 2019

What's New: Unified search enhancements, a SNMP Agent bug fix and Security enhancements.

Unified Search Enhancements

Our Unified Search feature is now using a newer version of Elasticsearch, which means more stability and better overall performance.
Also, each incident listed in the search results contains a link to the same incident in the specified environment's Incident Feed.

Bug Fix: SNMP Agent Update

Our SNMP Agent has been updated to support traps that contain OBJID (OIDs) in the varbinds.

Security Enhancements

We updated our inbound traffic rules to prevent insecure and fraudulent activity.


September 2019

What's New: We've added new integrations and upgraded our enrichment service input.

New Enrichment Service Input

We are now using Kafka instead of RabbitMQ for improved performance in the pipeline.

New Integrations

We've added new integrations to our library:


August 2019

What's New: Enhanced alert routing and upgraded Enrichment queuing.

Enhanced Alert Routing

All REST-based and agent-based alerts are now routed through a new and improved service, boosting API performance and scalability.

Upgraded Enrichment Queuing

The Enrichment pipeline is now making the transition to Kafka, providing better throughput, higher resiliency, and greater scalability.


July 2019

What's New: ElasticSearch cluster optimization, ReactJS incorporation, and Splitting/Merging incidents.

ElasticSearch Cluster Optimization

We optimized our ElasticSearch cluster for improved efficiency and performance when querying in Unified Search, Incident Feed Search, and Analytics.

User Management Settings Screen Now Rendered With ReactJS

We switched our User Management settings screen to a new rendering engine, ReactJS.

Split Incidents

You can now split a source incident's alerts to form a new destination incident.

To learn more about splitting incidents, see Splitting Incidents.

Merge Incidents

You can now merge alerts from a source incident into a designated destination incident to be handled as one, singular incident.

To learn more about merging incidents, see Merging Incidents.