ThousandEyes
Send monitoring events from ThousandEyes to BigPanda.
| Supported Versions | Type | Authentication Type |
|---|---|---|
| SaaS Deployments | Webhook | Org Bearer Token |
With this integration, BigPanda will capture and correlate alert rules when they are triggered or cleared.
The integration works by configuring the Webhooks integration feature in ThousandEyes. A BigPanda URL endpoint is added, which prompts ThousandEyes to forward all relevant alert information to BigPanda. BigPanda then processes and correlates the alert data from ThousandEyes to create and maintain up-to-date incidents in BigPanda.
The Open Integration Manager is available for use with ThousandEyes. For more information, see the Open Integration Manager documentation.
Key Features
- Uses the ThousandEyes Webhooks integration feature to forward networking alerts to BigPanda.
- Correlates alerts from ThousandEyes Alert Rules to help you understand and respond faster to production issues.
- Alert Rules configured to send clear events will automatically resolve the corresponding alert in BigPanda on receipt of a clear event.
Install the Integration
Administrators can install the integration by following the on-screen instructions in BigPanda.
ThousandEyes Data Model
BigPanda normalizes alert data from ThousandEyes into tags. You can use tag values to filter the incident feed and to define filter conditions for Environments. The primary and secondary properties are also used during the deduplication and correlation processes.
Standard Tags
| Tag | Description | Attributes |
|---|---|---|
testName | Name of the corresponding test in ThousandEyes | Primary Property |
ruleName | Specific alert rule that triggered the alert | Secondary Property |
alertId | Unique Id for the particular ThousandEyes alert | Incident Identifier |
type | Type of ThousandEyes alert (e.g. End-to-End (Agent)) | |
ruleExpression | Conditions required to trigger this alert rule | |
link | Hyperlink to the alert in the ThousandEyes console | |
ruleId | Unique Id for the triggered rule | |
testId | Unique Id for the particular test |
Uninstall the Integration
Deleting an integration requires changes to both the integrated system and BigPanda. You must uninstall the integration on the integrated system and then delete the integration from BigPanda.
When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.
Stop Sending Data to BigPanda
- In the ThousandEyes dashboard, in the left-hand navigation under SETTINGS, click Alerts > Alert Rules.
- Select an Alert Rule currently sending to the BigPanda webhook, click to expand, and then select the Notifications tab.
- Under the WEBHOOKS section, click the x next to the BigPanda webhook to remove it from that alert.
- Repeat for other Alert Rules sent to the BigPanda webhook.
Manually resolve any open alerts sent from the integration to remove the associated incidents from your incident feed. These incidents will not automatically resolve without an ok status from the original sending integration.
Delete the Integration from BigPanda
- In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
- In the integration details on the right, click Delete Integration. A support message opens, pre-populated with a request to delete the selected integration.
- Press Enter to send the request.
- The BigPanda support team will remove the integration from the UI.
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This procedure does not remove any data from BigPanda or the integrated system. As needed, remove data from each system before deleting the integration.
Updated 2 months ago