ThousandEyes

ThousandEyes monitors internal and external network performance to improve application delivery and reduce service interruptions.

Supported VersionsTypeAuthentication Type
SaaS DeploymentsWebhookBearer Token

With this integration, BigPanda will capture and correlate alert rules when they are triggered or cleared.

The integration works by configuring the Webhooks integration feature in ThousandEyes. A BigPanda URL endpoint is added, which prompts ThousandEyes to forward all relevant alert information to BigPanda. BigPanda then processes and correlates the alert data from ThousandEyes to create and maintain up-to-date incidents in BigPanda.

Key Features

  • Uses the ThousandEyes Webhooks integration feature to forward networking alerts to BigPanda.
  • Correlates alerts from ThousandEyes Alert Rules to help you understand and respond faster to production issues.
  • Alert Rules configured to send clear events will automatically resolve the corresponding alert in BigPanda on receipt of a clear event.

Install the Integration

Administrators can install the integration by following the on-screen instructions in BigPanda.

ThousandEyes Data Model

BigPanda normalizes alert data from ThousandEyes into tags. You can use tag values to filter the incident feed and to define filter conditions for Environments. The primary and secondary properties are also used during the correlation process.

Standard Tags

TagDescriptionAttributes
testNameName of the corresponding test in ThousandEyesPrimary Property
ruleNameSpecific alert rule that triggered the alertSecondary Property
alertIdUnique Id for the particular ThousandEyes alertIncident Identifier
typeType of ThousandEyes alert (e.g. End-to-End (Agent))
ruleExpressionConditions required to trigger this alert rule
linkHyperlink to the alert in the ThousandEyes console
ruleIdUnique Id for the triggered rule
testIdUnique Id for the particular test

Uninstall the Integration

Deleting an integration requires changes to both the integrated system and BigPanda. You must uninstall the integration on the integrated system and then delete the integration from BigPanda.

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When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Stop Sending Data to BigPanda

  1. In the ThousandEyes dashboard, in the left-hand navigation under SETTINGS, click Alerts > Alert Rules.
  2. Select an Alert Rule currently sending to the BigPanda webhook, click to expand, and then select the Notifications tab.
  3. Under the WEBHOOKS section, click the x next to the BigPanda webhook to remove it from that alert.
  4. Repeat for other Alert Rules sent to the BigPanda webhook.

Manually resolve any open alerts sent from the integration to remove the associated incidents from your incident feed. These incidents will not automatically resolve without an ok status from the original sending integration.

Delete the Integration from BigPanda

  1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
  2. In the integration details on the right, click Delete Integration. A support message opens, pre-populated with a request to delete the selected integration.
  3. Press Enter to send the request.
  4. The BigPanda support team will remove the integration from the UI.

This procedure does not remove any data from BigPanda or the integrated system. As needed, remove data from each system before deleting the integration.