MTTx Breakdown

Use the MTTx Breakdown dashboard to measure trends and statistics for organizational MTTx.

The MTTx Breakdown Dashboard gives you visibility into trends and patterns in your organization’s incident detection, assignment, and resolution.

MTTx Breakdown Dashboard

MTTx Breakdown Dashboard


Dashboard Duplication

This dashboard can be duplicated. See the Manage Unified Analytics documentation to learn how to create a new dashboard from a copy.

Key Features

  • Visualize trends in MTTx timing
  • Recognize areas for improvement in MTTX timing
  • Identify which applications experience the most downtime


The following widgets are available in the MTTx Breakdown dashboard:

Mean Time to Assign (Min)The average amount of time it took the IT Ops team to assign the incident.

The calculation for MTTA is (First assigned time - Start time)/60. First assigned time comes from the activity_type assigned, and the time is from the created_time field.
Mean Time to Engage (Min)The average amount of time it took the IT Ops team to engage in resolving the incident. In BigPanda, this is measured by the time it takes to perform an action other than assign.

The calculation for MTTE is (First activity time - Start time)/60.
Mean to Resolve (Min)The average amount of time it took to get back to service. MTTR looks at the repair of alert symptoms as opposed to the complete resolution of the incident. In BigPanda, it is calculated from the start of the first alert, to the resolution of the last alert.

The calculation for MTTR is (End time - Start time)/60. End time is the end_time from Raw Incidents and Start time is the start_time from Raw Incidents.
MTTX breakdown over timeMTTx values per week. The trendline tracks the MTTR Volatility over time.
MTTR by Application (minutes)The MTTR for alerts with a Critical and Warning severity broken out by source integration.

Next Steps

View Unified Analytics dashboards

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Dive into potential reporting fields in Unified Analytics Reporting Tables