MTTx Breakdown

Use the MTTx Breakdown dashboard to measure trends and statistics for organizational MTTx.

The MTTx Breakdown Dashboard gives you visibility into trends and patterns in your organization’s incident detection, assignment, and resolution.

MTTx Breakdown Dashboard

MTTx Breakdown Dashboard

Key Features

  • Visualize trends in MTTx timing
  • Recognize areas for improvement in MTTX timing
  • Identify which applications experience the most downtime

Widgets

The following widgets are available in the MTTx Breakdown dashboard:

WidgetDescription
Mean Time to Assign (Min)The average amount of time it took the IT Ops team to assign the incident.
Mean Time to Engage (Min)The average amount of time it took the IT Ops team to engage in resolving the incident. In BigPanda, this is measured by the time it takes to perform an action other than assign.
Mean to Resolve (Min)The average amount of time it took to get back to service. MTTR looks at the repair of alert symptoms as opposed to the complete resolution of the incident. In BigPanda, it is calculated from the start of the first alert, to the resolution of the last alert.
MTTX breakdown over timeMTTx values per week. The trendline tracks the MTTR Volatility over time.
MTTR by Application (minutes)The MTTR for alerts with a Critical and Warning severity broken out by source integration.