The Executive Summary Dashboard offers a comprehensive overview of the metrics vital for IT Ops planning and management including compression trending, alert volumes, and MTTx.
To learn more about how to best understand and leverage the data of the Executive Summary, check out the Unified Analytics Terminology guide in the BPU Unified Analytics Course.
- View a high-level recap of BigPanda incidents at an executive level
- Gain insight into alert volume reduction through compression
- Evaluate various MTTx to measure IT Operation’s health
- Export as simple screenshots or display during presentations for easy visibility
The Executive Summary dashboard provides a high-level overview of alert and compression metrics for leadership. The following categories of widgets are available within the dashboard.
BigPanda Noise Reduction is defined by the amount of alerts that are prevented from reaching the end user. This process is done through alert aggregation, enrichment, incident correlation, and filtering.
|Alert Noise Reduction||The percentage of duplicate and irrelevant alerts that BigPanda saved from reaching the end user. The process is done through alert aggregation, incident correlation, and filtering. The following calculation is used: Sum of Alert Status Changes / # Actionable Incidents.|
|Alert Noise Reduction Funnel||The funnel showcases the workload automation BigPanda brings in alert processing from deduplication down to actionable incidents. This illustrates the main stages an alert will go through and provides the visualization needed to have meaningful conversations about the different phases.|
|Alert Quality and Reduction Over Time||Displays the alert payload quality over time. The shaded area shows the total incidents after correlation. The line shows the Noise Reduction percentage over time.|
MTTR Breakdown is used to measure Incident Management Performance using the BigPanda event data. Many teams use MTTR as the main KPI and then break it down to its different components for more granular reporting.
|MTTR in Min||The average MTTR in minutes and the MTTR percent decreased QoQ.|
|Total MTTx Breakdown||The breakdown of total MTTx. Allows managers to see where time is allocated and if there might be problems in their incident management process.|
|MTTR Breakdown Over Time||The MTTx over time and the volatility of the MTTR. Volatility is a measurement of the spread of the values of MTTx within a given data set. If the values are all relatively consistent, volatility is low. If MTTx values are inconsistent, the average may be unaffected, but volatility is high.|
Team Productivity helps you understand the impact on Team workload and performance while using BigPanda. The two KPIs used are Alert Volume (amount of work) and Operational workload (time spent).
|Team Workload - QoQ Change||The overall efficiency improvements across teams. Shows how alert volume and operational workload is changing over time. |
Alert volume - Displays the percent increase or decrease of alerts.
Operational Workload - Measures the impact of BigPanda on overall team efficiency. Operational workload is calculated using (Incident Count * MTTR)
|Top Team KPIs||The three top level Team KPIs that indicate mature handling of incidents in BigPanda. |
% Actioned Incidents - Percentage of Incidents that were handled by the team (as opposed to missed)
% Resolved < 1 Hour - Percentage of Incidents that were resolved in less than an hour
% Resolved in BP - Percentage of incidents that were resolved without Sharing to external targets
|of Incidents Per Resolution Bucket Over Time||The number of incidents handled for each resolution bucket, over time. Allows managers to investigate why incidents may be taking longer than expected. |
Under 5 min
5 - 30 min
30 - 60 min
1 - 4 hours
4 - 24 hours
1 - 7 days
Over a week
The line charts the overall BigPanda Workload trend over time.
Updated 22 days ago