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Beta Feature

This feature is currently available through a beta release. Some functionality is not yet available, but will be released in the near future. See the Coming Soon section for more information.

The MS Teams integration allows you to easily share BigPanda incidents in a customized message to a channel within Teams.

The integration shares incidents from BigPanda to MS Teams via a webhook. When an incident triggers an AutoShare or is manually shared, it is normalized and sent via webhook to the MS Teams API.

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The MS Teams integration follows standard AutoShare rules. See the Sharing Rules documentation for more information.

Key Features

• Incident updates— Updates to ongoing incidents will be sent to your MS Teams channel in real time.
• Streamline workflows— Invite your team members to the MS Teams channel(s) specifically pertaining to them, clearly designating responsibilities and saving time.
• Communication optimization— Team members can collaborate together, capitalizing on a diverse knowledge base of expertise to tackle each issue.

Coming Soon

• Multi-channel support— MS Teams integrations will no longer be tied to a specific channel. Configure AutoShare rules for all channels associated with that MS Teams webhook.
• Preview— Sample message content helps you visualize how your teams will see incidents within MS Teams
• Customizable messages— Configure what data is included in MS Teams messages for each AutoShare rule, selecting from alert tags, incident metadata, and incident tags.

Install the Integration

Administrators can install the integration by following the on-screen instructions in BigPanda.

Uninstall the Integration

Deleting an integration requires changes to both the integrated system and BigPanda. You must uninstall the integration on the integrated system and then delete the integration from BigPanda.

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When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Stop Sending Data from BigPanda

In BigPanda, disable any settings that send data to the integrated system. This includes modifying or removing AutoShare rules or Environments that are tied to the integration.

Delete the Integration from BigPanda

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
2. In the integration details on the right, click Delete Integration. A support message opens, pre-populated with a request to delete the selected integration.
3. Press Enter to send the request.
4. The BigPanda support team will remove the integration from the UI.

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This procedure does not remove any data from BigPanda or the integrated system. As needed, remove data from each system before deleting the integration.