Supported Versions	Type	Authentication Type
12c, 13c	Email Parser	N/A

Oracle Enterprise Manager is Oracle’s on-premise management platform that provides a single dashboard to manage all of your Oracle deployments, in your data center or in the cloud. Through deep integration with Oracle’s product stack, it provides market-leading management and automation support for Oracle applications, databases, middleware, hardware, and engineered systems.

The Oracle Enterprise Manager integration uses the self-service email parser to convert email information into BigPanda events. For more information, see the Self-Service Email Parser documentation.

Install the Integration

Administrators can install the integration by following the on-screen instructions in BigPanda.

Uninstall the Integration

Deleting an integration requires changes to both the integrated system and BigPanda. You must uninstall the integration on the integrated system and then delete the integration from BigPanda.

🚧
When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Stop Sending Data to BigPanda

On the integrated system, disable any settings that send data to BigPanda.

Manually resolve any open alerts sent from the integration to remove the associated incidents from your incident feed. These incidents will not automatically resolve without an ok status from the original sending integration.

Stop Sending Data from BigPanda

In BigPanda, disable any settings that send data to the integrated system. This includes modifying or removing AutoShare rules or Environments that are tied to the integration.

Delete the Integration from BigPanda

In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
In the integration details on the right, click Delete Integration. A support message opens, pre-populated with a request to delete the selected integration.
Press Enter to send the request.
The BigPanda support team will remove the integration from the UI.

❗
️
This procedure does not remove any data from BigPanda or the integrated system. As needed, remove data from each system before deleting the integration.