Oracle Enterprise Manager

Oracle Enterprise Manager is Oracle’s on-premise management platform that provides a single dashboard to manage all of your Oracle deployments, in your data center or the cloud. Through deep integration with Oracle’s product stack, it provides market-leading management and automation support for Oracle applications, databases, middleware, hardware, and engineered systems.

The Oracle Enterprise Manager integration uses the self-service email parser to convert email information into BigPanda events. For more information, see the Self-Service Email Parser documentation.

Install the Integration

In BigPanda, follow the configuration steps below to set up the integration.

Configure Parsing Rules

Set rules on how BigPanda should extract alert data from each Oracle Enterprise email. NOTE: If using the defaults, please make sure to update the Authorized Sources field to reflect the appropriate email senders

Configure Oracle Enterprise Manager

Copy the destination address provided in BigPanda.

Configure Oracle Enterprise Manager to send alert emails to the destination email address.

Make any necessary configuration adjustments to ensure that outbound mail fits the rules configured in BigPanda.

Delete the Integration

Deleting an integration requires that you remove the integration in both the integrated system and BigPanda. We recommend that you first uninstall the integration on the integrated system to prevent traffic from being sent and rejected by BigPanda, since the app key will not exist once you delete the integration in BigPanda.

❗️

Caution During Replacement

When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Deactivate Inbound Integration

If you want to stop sending data to BigPanda but don’t want to delete your integration, you can temporarily deactivate it.

This feature is currently only available for inbound integrations.

To deactivate an inbound integration:

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list. This will open integration details on the right side of the window.
2. At the top of the integration details, click the Active/Inactive toggle next to the application name to change the status of the integration.

In the integrations list, inactive integrations will be marked with a gray bar.

Stop Sending Data to BigPanda

Within the integrated system, disable any settings that send data to BigPanda.

Each system requires specific changes to disable the integration with BigPanda. For example, you must delete the topic in CloudWatch, and you must disable the alert channel in New Relic. To determine the changes for your integrated system, reference the relevant documentation or contact BigPanda support.

Manually resolve any open alerts sent from the integration to remove the associated incidents from your incident feed. These incidents will not automatically resolve without an ok status from the original sending integration.

Delete the Integration in BigPanda

Take the following steps to delete the integration from BigPanda:

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
2. In the integration details on the right of the page, click the trash icon, then confirm you want to delete the integration. The integration will be removed immediately.

👍

️Automatic Alert Resolution for Deleted Integrations

All active alerts from the integration will be resolved after deletion.

❗️

Data Removal

This procedure does not remove any data from the integrated system.