VMware Aria Operations (formerly VMware vRealize Operations, or vROps) automates and simplifies IT management with full-stack visibility from physical, virtual, and cloud infrastructure to the applications they support.

The integration uses an outbound instance configured with a specific payload template and alert notification webhook in VMware AriaOps. When an event occurs that meets the notification criteria, an event payload is sent to BigPanda as defined by the template. BigPanda then processes and correlates the event data to create and maintain up-to-date incidents in BigPanda.

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The Open Integration Manager is available for use with VMware Aria Operations. For more information, see the Open Integration Manager documentation.

Install the Integration

Administrators can install the integration by following the on-screen instructions in BigPanda.

Uninstall the Integration

Deleting an integration requires changes to both the integrated system and BigPanda. You must uninstall the integration on the integrated system and then delete the integration from BigPanda.

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When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Stop Sending Data to BigPanda

On the integrated system, disable any settings that send data to BigPanda.

Manually resolve any open alerts sent from the integration to remove the associated incidents from your incident feed. These incidents will not automatically resolve without an ok status from the original sending integration.

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Each system requires specific changes to disable the integration with BigPanda. For example, you must delete the topic in CloudWatch, and you must disable the alert channel in New Relic. To determine the changes for your integrated system, reference the relevant documentation or contact BigPanda support.

Stop Sending Data from BigPanda

In BigPanda, disable any settings that send data to the integrated system. This includes modifying or removing AutoShare rules or Environments that are tied to the integration.

Delete the Integration from BigPanda

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
2. In the integration details on the right, click Delete Integration. A support message opens, pre-populated with a request to delete the selected integration.
3. Press Enter to send the request.
4. The BigPanda support team will remove the integration from the UI.

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This procedure does not remove any data from BigPanda or the integrated system. As needed, remove data from each system before deleting the integration.