Accelerate incident investigation with AI-generated incident summary and title.

📘

Gradual Rollout

This feature is currently available through a gradual rollout. If you would like to enable this feature for your organization, please contact your BigPanda Account Manager.

During an outage, every minute counts. With alert enrichment and correlation, BigPanda brings incident details together into a single pane, making it easier for teams to quickly analyze tech stack impact and identify potential causes.

With BigPanda’s new AI-Generated Incident Analysis, incident triage and collaboration is easier and faster than ever. The AI-Generated Incident Analysis leverages Large Language Model AI to provide plain-language incident titles and detailed descriptions built from enriched, actionable incident data.

The AI-Generated Incident Analysis helps your team quickly understand causality and impact, dramatically shortening resolution time.

Key Features

• Automatically generate a short and meaningful incident title and summary
• View an AI generated incident summary within the Incident Details pane
• Automatically share updated incident summaries and titles with other teams and platforms
• Configure automated incident analysis per environment

🚧

Feature Cost

The AI-Generated Incident Analysis feature is free for all customers during a trial period. After September 30, 2023, a cost will be incurred for incidents that leverage the AI generated analysis. For more information, contact your BigPanda Account Team.

When your organization opts into the AI Incident Analysis, four new preconfigured incident tags will be added to your system: AI Summary, AI Root Cause, AI Reasoning and AI Title. These tags enable manual generation on the Incident Details pane, and cannot be edited.

AI Analysis tags can be included in AutoShare messages as standard incident tags. If a new analysis is generated, it will trigger an incident tag update for any existing shares.

Incidents that have had an AI Incident Analysis generated are marked as handled, shared, and actioned. The incident will not appear in the Unhandled folder.

❗️

Actioned Incidents

Because incidents that have had an AI analysis generated are considered actioned, these incidents will count toward actioned incident counts in reporting and consumption, even if no other actions are taken.

View the AI Incident Analysis

The AI Incident Analysis is available at the top of the Incident Details pane.

The AI Title and Summary appear in the Overview tab. Click Expand to view the Root Cause Analysis and AI Reasoning of the incident.

📘

Required Permissions

To generate an analysis for an incident, an operator must have Incident Actions Permission for an environment that the incident resides in.

📘

Automatic Analysis Delay

AI Analysis is slightly delayed to prevent summaries being created for auto-resolving minor issues and to ensure there is enough data for a useful summary.

• There is a 3 minute delay before the AI analysis can be generated for new incidents.
• After the initial generation, a new analysis cannot be generated for 1 minute.

In environments where Automatic AI Incident Analysis has been enabled, the summary will automatically appear after the initial delay. In environments where it has not been enabled, you can manually generate an incident summary by clicking the Click to perform AI Incident Analysis button.

The AI Incident Analysis can be copied by clicking the Copy icon to the right of the summary.

You can send feedback on the quality of the AI generated summary.

If the summary looks good, click the thumbs up icon to let us know that the summary was helpful for your triage efforts.

If there are problems with the summary, click the thumbs down icon. You’ll be prompted to enter feedback to let us know what was wrong with the analysis. You can then choose to regenerate a new analysis.

The AI Incident Analysis appears in the Recent Activity section of the Incident Details pane.

Generate a New AI Incident Analysis

As an incident evolves, the analysis may need to be updated to reflect the new information. When an incident updates with new information click Regenerate to create a new summary. Regeneration may take a moment as the AI reviews all of the incident details. The incident title and summary are generated together. Regenerating the AI incident summary creates a new incident title as well.

Regenerating a new summary counts as an incident tag update and will trigger share updates for the incident.

📘

Regeneration Delay

After the initial generation, a new analysis cannot be generated for 1 minute. Even if you press the button, a new analysis will not be generated.

Configure Automatic Analysis Generation

To automatically generate an AI analysis and title for incoming incidents, you’ll configure a special AutoShare rule. This AutoShare rule will automatically queue new and updating incidents for AI analysis.

📘

Unique Triggers

Unlike most AutoShare rules, the Automatic Analysis generation will only be triggered for event and alert changes within the incidents. Comments, tag updates, and flapping or snooze updates will not trigger a new analysis.

The automatic AI Incident Analysis feature is enabled and managed within the AutoShare settings page. Automatic AI Incident Analysis generation is enabled per environment.

In environments where automatic AI Incident Analysis has not been enabled, summaries can still be manually generated.

To enable the automatic AI Incident Analysis feature for an environment:

1. Navigate to Settings > Manage AutoShare.
2. Click the New AutoShare button.
3. In the Create a new AutoShare window, select the following:

• Environment - select which environment should generate automatic AI incident summaries.
• Share Via - select AI Incident Analysis from the drop-down menu.
• Annotate this share (optional) - Add a note to add context. Any message entered in the Annotate this share box will appear on the AutoShare rule configuration screen, but will not be included in incident details.

4. Click Create AutoShare to save.

🚧

Feature Cost

The AI-Generated Incident Analysis feature is free for all customers during a trial period. After September 30, 2023, a cost will be incurred for incidents that leverage the AI generated analysis. For more information, contact your BigPanda Account Team.

BigPanda AI Incident Analysis leverages the OpenAI LLM, but the security of your data is our top priority. BigPanda sources its Generative AI language models using a version that protects the data shared externally.