As each alert enters BigPanda, it will include a status for the event, from: critical, warning, ok, or unknown. An additional acknowledged status may be configured during integration setup. This status is based on specific requirements set within your monitoring tools and the normalization between your tool and BigPanda. The highest status alert will set the severity for an incident. Status is a useful tool that can be configured with the priority tag to help your team work on the most important incidents first.

Some integrations may allow you to customize which fields and values a tool uses to determine status. See the integration-specific instructions for details on status field defaults and customization.


Reserved Word

status is a reserved system word within BigPanda and cannot be changed or redefined for use in custom enrichment. When sending status fields to BigPanda ensure that status is lowercase only.