Standard integrations are any integration that has a tile in BigPanda, or uses the Open Integration Manager or Email Parser. BigPanda offers 50+ standard integrations to streamline receiving ops tools data and sharing information with your collaborators through other systems.

BigPanda's inbound integrations make it simple to bring together monitoring, change, and topology tools, normalize events, and enrich them with deep contextual information.

BigPanda's outbound collaboration integrations communicate bi-directionally to keep ticketing, notifications, and chat tools in sync across your teams.

Types of Integrations

BigPanda offers several types of integrations:

• Monitoring: allows BigPanda to receive alerts from your monitoring systems, such as Nagios, SolarWinds, and AppDynamics. Many users start by integrating these systems.

• Collaboration: allows you to share incidents from BigPanda with your co-workers through other systems such as Jira or Slack.

• Changes: allows BigPanda to receive change notifications from your change systems, such as CloudTrail, Jenkins, ServiceNow, and Jira.

• Topology: allows you to enrich alerts coming into BigPanda with topology information from configuration management, cloud and virtualization management, service discovery, APM, and CMDB tools.

Agent vs. Webhook Integrations

BigPanda has the flexibility to support both SaaS and on-premise monitoring tools.

Most SaaS tools (such as CloudWatch or New Relic) are integrated using Webhooks. Whenever the SaaS tool generates an alert, it posts an HTTP message directly to BigPanda. BigPanda listens to incoming messages and processes them.

Many on-premise tools are integrated using the BigPanda agent. The agent is a low-footprint utility installed on the master host of your monitoring tool. It consumes alerts from the tool in real time, and then transmits them to BigPanda via SSL-encrypted HTTP calls.

The agent can require some additional steps to configure. To learn more about using the agent, see the BigPanda Agent documentation.

Standard vs. Custom Integrations

Standard integrations are any integration that has a tile in BigPanda, or uses the Open Integration Manager or Email Parser. See the diagram below for more information about the difference between standard and custom integrations.

If you need to configure a custom integration, BigPanda Professional Services offers fee-based custom integration services.

Best Practices

Before you begin to configure standard integrations, we recommend taking preparation steps to ensure a smooth launch.

For all integrations:

• Identify the tool version and ensure it is compatible with BigPanda.
• If integrating a monitoring tool, ensure it has the ability to send outbound event notifications.
• Check that the tool has access to the internet to outbound event notifications.
• Check that all security requirements (such as whitelisting) are met to send traffic outside the core network.
• Review the BigPanda integration instructions and requirements for your tool.

For Open Integration Manager enabled integrations:

• Confirm that the monitoring event payload headers and body be customized.
• Check that the event headers support org bearer token authentication.
• Ensure event payload bodies can be formatted in JSON.

For standard Email Parser integrations:

• Configure email recipients to be sent to a BigPanda inbox.
• Format email bodies into text or HTML.
• Ensure that email templates remain consistent between event types.

Relevant Permissions

Roles with the following permissions can access the Integrations tab.

To learn more about how BigPanda's permissions work, see the Roles Management guide.

Standard Integrations

Monitoring

Collaboration

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️ Deprecated Features

The Airbrake, Panopta, Scout, and StatusCake integrations are no longer being updated and may be removed in a future product version. At this time, they are still available only to current users of those integrations. If you are using these tools, consider building a custom integration with the Alerts API. BigPanda Professional Services offers fee-based custom integration services.

Changes

Topology

Next Steps

Learn how to Integrate with Big Panda

Find your way around the Integrations Tab

Learn how to Troubleshoot an Integration