Standard Integrations

Standard integrations are any integration that has a tile in BigPanda, or uses the Open Integration Manager or Email Parser. BigPanda offers 50+ standard integrations to streamline receiving ops tools data and sharing information with your collaborators through other systems.

BigPanda 's inbound integrations make it simple to bring together monitoring, change, and topology tools. and normalize events and enrich them with deep contextual information.

BigPanda's outbound collaboration integrations communicate bi-directionally to keep ticketing, notifications, and chat tools in sync across your teams.

https://files.readme.io/06bb7b2-integrationsOverview.png

Full Integrated Suite

Best Practices

Before you begin to configure standard integrations, we recommend taking preparation steps to ensure a smooth launch.

For all integrations

Identify the tool version and ensure it is compatible with BigPanda.
If integrating a monitoring tool, ensure it has the ability to send outbound event notifications.
Check that the tool has access to the internet to outbound event notifications.
Check that all security requirements (such as whitelisting) are met to send traffic outside the core network.
Review the BigPanda integration instructions and requirements for your tool.

For Open Integration Manager enabled integrations

Confirm that the monitoring event payload headers and body be customized.
Check that the event headers support org bearer token authentication.
Ensure event payload bodies can be formatted in JSON.

For standard Email Parser integrations

Configure email recipients to be sent to a BigPanda inbox.
Format email bodies into text or HTML.
Ensure that email templates remain consistent between event types.

Types of Integrations

BigPanda offers several types of integrations:

Monitoring integrations allow BigPanda to receive alerts from your monitoring systems, such as Nagios, SolarWinds, and AppDynamics. Many users start by integrating these systems.
Collaboration integrations allow you to share incidents from BigPanda with your co-workers through other systems such as Jira or Slack.
Changes integrations allow BigPanda to receive change notifications from your change systems, such as CloudTrail, Jenkins, ServiceNow, and Jira.
Topology integrations allow you to enrich alerts coming into BigPanda with topology information from configuration management, cloud and virtualization management, service discovery, APM, and CMDB tools.

Agent vs. Webhook Integrations

BigPanda has the flexibility to support both SaaS and on-premise monitoring tools.

Most SaaS tools (such as CloudWatch or New Relic) are integrated using Webhooks. Whenever the SaaS tool generates an alert, it posts an HTTP message directly to BigPanda. BigPanda listens to incoming messages and processes them.

Many on-premise tools are integrated using the BigPanda agent. The agent is a low-footprint daemon installed on the master host of your monitoring tool. It consumes alerts from the tool in real time, and then transmits them to BigPanda via SSL-encrypted HTTP calls.

The agent can require some additional steps to configure. To learn more about using the agent, see the BigPanda Agent documentation.

Standard vs. Custom Integrations

Standard integrations are any integration that has a tile in BigPanda, or uses the Open Integration Manager or Email Parser. See the diagram below for more information about the difference between standard and custom integrations.

https://files.readme.io/7b3d6eb-Custom_vs_Standard_Chart_11x8.5_FNL.jpg

Deciding Between Standard or Custom Integrations

To learn about options relating to custom integrations, contact your BigPanda support or your onboarding team.

Monitoring Integrations

The following standard monitoring integrations are available:

Product	Supported Versions	Type	Authentication Type
Airbrake	SaaS Deployments (Deprecated)	Webhook
API Fortress	SaaS and On-Premise Deployments	Webhook	Org Bearer Token
AppDynamics	4.1+; On-Premise, Dedicated SaaS Deployments	Webhook	Org Bearer Token
AppOptics	SaaS Deployments	Webhook	Org Bearer Token
Azure Monitor	SaaS Deployments	Webhook	Org Bearer Token
CA Spectrum	9.4.x	Spectrum Scripts	Org Bearer Token
Catchpoint	SaaS Deployments	Webhook	Org Bearer Token
Cisco Meraki	SaaS Deployments	Webhook	Org Bearer Token
CloudWatch	SaaS Deployments	CloudFormation, Webhook	Org Bearer Token
Cribl	<= 4.0.4	Webhook	Org Bearer Token
Datadog	SaaS Deployments	Webhook	Org Bearer Token
Dynatrace APM	SaaS Deployments	Webhook	Org Bearer Token
Entuity	v19 to v21	Webhook	Org Bearer Token
Grafana	Grafana >= v5.0.0	Webhook	Org Bearer Token
Icinga	1, 2	Agent	Org Bearer Token
Librato	SaaS Deployments	Webhook	Org Bearer Token
Logentries	SaaS Deployments	Webhook	Org Bearer Token
LogicMonitor	SaaS Deployments	Webhook	Org Bearer Token
Logscale	1.98.0	Webhook	Org Bearer Token
Logz.io	SaaS Deployments	Webhook	Org Bearer Token
Nagios	3, 4	Agent	Org Bearer Token
Nagios XI	4, 5	Agent	Org Bearer Token
New Relic	SaaS Deployments	Webhook	Org Bearer Token
Opsview	Nagios-Compatible Versions (Version 5 and older)	Agent	Org Bearer Token
Oracle Enterprise Manager	12c, 13c	Email Parser	N/A
Panopta	SaaS Deployments (Depreciated)	Webhook
Pingdom	SaaS Deployments	Webhook	Org Bearer Token
Prometheus	Alertmanager >= v0.16.0	Webhook	Org Bearer Token
PRTG	14.4+; English Language (Only)	Webhook	Org Bearer Token
ScienceLogic	< 11.3.0	Action Script/Webhook	Org Bearer Token
SCOM (Microsoft System Center Operations Manager)	System Center 2012 R2 and 2016	Webhook	Org Bearer Token
Scout	SaaS Deployments (Deprecated)	Webhook
Sematext	SasS Deployments (Deprecated)	Webhook
Sensu	0.12+	Webhook	Org Bearer Token
Sentry	SaaS Deployments	Webhook	Org Bearer Token
Site24x7	SaaS Deployments	Webhook	Org Bearer Token
SiteScope	<=2022.11	Webhook	Org Bearer Token
SNMP (Simple Network Management Protocol)	v1, v2, v2c	Daemon and Agent	Org Bearer Token
SolarWinds	Orion Server, Versions 2015.1+; Network Performance Monitor (NPM) 10.4+	Webhook	Org Bearer Token
Splunk	Splunk Enterprise, Splunk Cloud <= 9.0	Native App (v6.3+) Action Script (pre v6.3)	Org Bearer Token
SQL Sentry	<= 2023.2.9	Webhook	Org Bearer Token
StatusCake	SaaS Deployments (Deprecated)	Webhook
Sumo Logic	SaaS Deployments	Webhook	Org Bearer Token
ThousandEyes	SaaS Deployments	Webhook	Org Bearer Token
Tivoli EIF	7, 8	Agent	Org Bearer Token
VMWare Aria	<=8.10	Webhook	Org Bearer Token
Wavefront	SaaS Deployments	Webhook	Org Bearer Token
Zabbix	2.2, 3.0, 3.2	Agent	Org Bearer Token
Zenoss	Zenoss Core 4, 5, 6	Agent	Org Bearer Token

Collaboration Integrations