Standard Integrations
BigPanda offers 50+ standard integrations to common monitoring and observability tools.
Standard integrations are any integration that has a tile in BigPanda, or uses the Open Integration Manager or Email Parser. BigPanda offers 50+ standard integrations to streamline receiving ops tools data and sharing information with your collaborators through other systems.
BigPanda's inbound integrations make it simple to bring together monitoring, change, and topology tools, normalize events, and enrich them with deep contextual information.
BigPanda's outbound collaboration integrations communicate bi-directionally to keep ticketing, notifications, and chat tools in sync across your teams.
Types of Integrations
BigPanda offers several types of integrations:
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Monitoring: allows BigPanda to receive alerts from your monitoring systems, such as Nagios, SolarWinds, and AppDynamics. Many users start by integrating these systems.
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Collaboration: allows you to share incidents from BigPanda with your co-workers through other systems such as Jira or Slack.
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Changes: allows BigPanda to receive change notifications from your change systems, such as CloudTrail, Jenkins, ServiceNow, and Jira.
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Topology: allows you to enrich alerts coming into BigPanda with topology information from configuration management, cloud and virtualization management, service discovery, APM, and CMDB tools.
Agent vs. Webhook Integrations
BigPanda has the flexibility to support both SaaS and on-premise monitoring tools.
Most SaaS tools (such as CloudWatch or New Relic) are integrated using Webhooks. Whenever the SaaS tool generates an alert, it posts an HTTP message directly to BigPanda. BigPanda listens to incoming messages and processes them.
Many on-premise tools are integrated using the BigPanda agent. The agent is a low-footprint utility installed on the master host of your monitoring tool. It consumes alerts from the tool in real time, and then transmits them to BigPanda via SSL-encrypted HTTP calls.
The agent can require some additional steps to configure. To learn more about using the agent, see the BigPanda Agent documentation.
Standard vs. Custom Integrations
Standard integrations are any integration that has a tile in BigPanda, or uses the Open Integration Manager or Email Parser. See the diagram below for more information about the difference between standard and custom integrations.
If you need to configure a custom integration, BigPanda Professional Services offers fee-based custom integration services.
Best Practices
Before you begin to configure standard integrations, we recommend taking preparation steps to ensure a smooth launch.
For all integrations:
- Identify the tool version and ensure it is compatible with BigPanda.
- If integrating a monitoring tool, ensure it has the ability to send outbound event notifications.
- Check that the tool has access to the internet to outbound event notifications.
- Check that all security requirements (such as whitelisting) are met to send traffic outside the core network.
- Review the BigPanda integration instructions and requirements for your tool.
For Open Integration Manager enabled integrations:
- Confirm that the monitoring event payload headers and body be customized.
- Check that the event headers support org bearer token authentication.
- Ensure event payload bodies can be formatted in JSON.
For standard Email Parser integrations:
- Configure email recipients to be sent to a BigPanda inbox.
- Format email bodies into text or HTML.
- Ensure that email templates remain consistent between event types.
Relevant Permissions
Roles with the following permissions can access the Integrations tab.
Role Name | Description |
---|---|
Integrations_Read | Read-only - view BigPanda Integrations in the BigPanda Integrations tab. |
Integrations_Full_Access | Full access - view, install, uninstall and/or work with integrations in the BigPanda Integrations tab. |
To learn more about how BigPanda's permissions work, see the Roles Management guide.
Standard Integrations
Monitoring
Product | Supported Versions | Type | Authentication Type |
---|---|---|---|
Airbrake | SaaS Deployments (Deprecated) | Webhook | |
API Fortress | SaaS and On-Premise Deployments | Webhook | Org Bearer Token |
AppDynamics | up to v21; On-Premise, Dedicated SaaS Deployments | Webhook | Org Bearer Token |
AppOptics | SaaS Deployments | Webhook | Org Bearer Token |
Azure Monitor | SaaS Deployments | Webhook | Org Bearer Token |
CA Spectrum | 9.4.x | Spectrum Scripts | Org Bearer Token |
Catchpoint | SaaS Deployments | Webhook | Org Bearer Token |
Cisco Meraki | SaaS Deployments | Webhook | Org Bearer Token |
CloudWatch | SaaS Deployments | CloudFormation, Webhook | Org Bearer Token |
Cribl | <= 4.0.4 | Webhook | Org Bearer Token |
Datadog | SaaS Deployments | Webhook | Org Bearer Token |
Dynatrace APM | SaaS Deployments | Webhook | Org Bearer Token |
Entuity | v19 to v21 | Webhook | Org Bearer Token |
Grafana | Grafana v5.0.0-v9.0.0 | Webhook | Org Bearer Token |
Icinga | 1, 2 | Agent | Org Bearer Token |
Librato | SaaS Deployments | Webhook | Org Bearer Token |
Logentries | SaaS Deployments | Webhook | Org Bearer Token |
LogicMonitor | SaaS Deployments | Webhook | Org Bearer Token |
LogScale | 1.98.0 | Webhook | Org Bearer Token |
Logz.io | SaaS Deployments | Webhook | Org Bearer Token |
Nagios | 3, 4 | Agent | Org Bearer Token |
Nagios XI | 4, 5 | Agent | Org Bearer Token |
New Relic | SaaS Deployments | Webhook | Org Bearer Token |
Opsview | Nagios-Compatible Versions (Version 5 and older) | Agent | Org Bearer Token |
Oracle Enterprise Manager | 12c, 13c | Email Parser | N/A |
Panopta | SaaS Deployments (Deprecated) | Webhook | |
Pingdom | SaaS Deployments | Webhook | Org Bearer Token |
Prometheus | Alertmanager <= v0.24.0 | Webhook | Org Bearer Token |
PRTG | SaaS Deployments; English (Only) | Webhook | Org Bearer Token |
ScienceLogic | < 11.3.0 | Action Script/Webhook | Org Bearer Token |
SCOM (Microsoft System Center Operations Manager) | System Center 2012 R2 and 2016 | Webhook | Org Bearer Token |
Scout | SaaS Deployments (Deprecated) | Webhook | |
Sematext | SasS Deployments | Webhook | Org Bearer Token |
Sensu | <= 6.9.0 | Webhook | Org Bearer Token |
Sentry | SaaS Deployments | Webhook | Org Bearer Token |
SiteScope | <= 2022.11 | Webhook | Org Bearer Token |
Site24x7 | SaaS Deployments | Webhook | Org Bearer Token |
SolarWinds | Orion Server/Network Performance Monitor, Versions <= 2022.4 | Webhook | Org Bearer Token |
Splunk | Splunk Enterprise, Splunk Cloud <= 9.0 | Native App (v6.3+) Action Script (pre v6.3) | Org Bearer Token |
SQL Sentry | < = 2023.2.9 | Webhook | Org Bearer Token |
StatusCake | SaaS Deployments (Deprecated) | Webhook | |
Sumo Logic | SaaS Deployments | Webhook | Org Bearer Token |
ThousandEyes | SaaS Deployments | Webhook | Org Bearer Token |
Tivoli EIF | 7, 8 | Agent | Org Bearer Token |
VMware Aria Operations | <= 8.10 | Webhook | Org Bearer Token |
Wavefront | SaaS Deployments | Webhook | Org Bearer Token |
Zabbix | 2.2, 3.0, 3.2, 4.x, 5.x, 6.x | Agent | Org Bearer Token |
Zenoss | Zenoss Core 4, 5, 6 | Agent | Org Bearer Token |
Collaboration
Product | Supported Versions | Type | Authentication Type |
---|---|---|---|
Ansible Automation Platform | <= v2.4 | Webhook | Org Bearer Token |
Asana | SaaS Deployments | API | User API Key |
JIRA | JIRA Cloud <= 9.4 | API | User API Key and Org Bearer Token |
OpsGenie | SaaS Deployments | API | User API Key |
PagerDuty | SaaS Deployments | API | Org Bearer Token |
ServiceNow | Tokyo (v2.3+), San Diego (v2.3+), Rome (v2.3+), Quebec, Paris, Orlando, New York, Madrid, London, Kingston, Jakarta, Istanbul | API | User API Key and Bearer Token |
Slack | SaaS Deployments | API | Org Bearer Token |
xMatters | <= Jun/Jul 2022 | API | User API Key |
️ Deprecated Features
The Airbrake, Panopta, Scout, and StatusCake integrations are no longer being updated and may be removed in a future product version. At this time, they are still available only to current users of those integrations. If you are using these tools, consider building a custom integration with the Alerts API. BigPanda Professional Services offers fee-based custom integration services.
Changes
Product | Supported Versions | Type | Authentication Type |
---|---|---|---|
CloudTrail | SaaS | API | User API Key |
Jenkins | 1.546 - 2.375.1 | Native Plugin, Webhook | User API Key |
Jira - Changes | Jira Cloud, Jira Server | Native App, Webhook | User API Key and Org Bearer Token |
ServiceNow | Tokyo (v2.3+), San Diego (v2.3+), Rome (v2.3+), Quebec, Paris, Orlando, New York, Madrid, London, Kingston, Jakarta, Istanbul | Native App, API | User API Key and Org Bearer Token |
Topology
Product | Supported Versions | Type | Authentication Type |
---|---|---|---|
Datadog Topology | SaaS | API | Org Bearer Token |
Dynatrace Topology | SaaS Deployments | API | Org Bearer Token |
ServiceNow | Tokyo (v2.3+), San Diego (v2.3+), Rome (v2.3+), Quebec, Paris, Orlando, New York, Madrid, London, Kingston, Jakarta, Istanbul | Native App, API | User API Key and Org Bearer Token |
vCenter Inventory | vCenter Server 6.5 update 2 - 7.x | Native Plugin | Org Bearer Token |
Next Steps
Learn how to Integrate with Big Panda
Find your way around the Integrations Tab
Learn how to Troubleshoot an Integration
Updated about 2 months ago