Standard Integrations

BigPanda offers 50+ standard integrations to common monitoring and observability tools.

Standard integrations are any integration that has a tile in BigPanda, or uses the Open Integration Manager or Email Parser. BigPanda offers 50+ standard integrations to streamline receiving ops tools data and sharing information with your collaborators through other systems.

BigPanda 's inbound integrations make it simple to bring together monitoring, change, and topology tools. and normalize events and enrich them with deep contextual information.

BigPanda's outbound collaboration integrations communicate bi-directionally to keep ticketing, notifications, and chat tools in sync across your teams.

Full Integrated SuiteFull Integrated Suite

Full Integrated Suite

Types of Integrations

BigPanda offers several types of integrations:

  • Monitoring: allows BigPanda to receive alerts from your monitoring systems, such as Nagios, SolarWinds, and AppDynamics. Many users start by integrating these systems.

  • Collaboration: allows you to share incidents from BigPanda with your co-workers through other systems such as Jira or Slack.

  • Changes: allows BigPanda to receive change notifications from your change systems, such as CloudTrail, Jenkins, ServiceNow, and Jira.

  • Topology: allows you to enrich alerts coming into BigPanda with topology information from configuration management, cloud and virtualization management, service discovery, APM, and CMDB tools.

Agent vs. Webhook Integrations

BigPanda has the flexibility to support both SaaS and on-premise monitoring tools.

Most SaaS tools (such as CloudWatch or New Relic) are integrated using Webhooks. Whenever the SaaS tool generates an alert, it posts an HTTP message directly to BigPanda. BigPanda listens to incoming messages and processes them.

Many on-premise tools are integrated using the BigPanda agent. The agent is a low-footprint daemon installed on the master host of your monitoring tool. It consumes alerts from the tool in real time, and then transmits them to BigPanda via SSL-encrypted HTTP calls.

The agent can require some additional steps to configure. To learn more about using the agent, see the BigPanda Agent documentation.

Standard vs. Custom Integrations

Standard integrations are any integration that has a tile in BigPanda, or uses the Open Integration Manager or Email Parser. See the diagram below for more information about the difference between standard and custom integrations.

Standard vs. Custom IntegrationsStandard vs. Custom Integrations

Standard vs. Custom Integrations

To learn about options relating to custom integrations, contact BigPanda support or your onboarding team.

Relevant Permissions

Roles with the following permissions can access the Integrations tab.

Role NameDescription
Integrations_ReadRead-only - view BigPanda Integrations in the BigPanda Integrations tab.
Integrations_Full_AccessFull access - view, install, uninstall and/or work with integrations in the BigPanda Integrations tab.

To learn more about how BigPanda's permissions work, see the Roles Management guide.

Standard Integrations

Monitoring

ProductSupported VersionsTypeAuthentication Type
AirbrakeSaaS Deployments (Deprecated)Webhook
API FortressSaaS and On-Premise DeploymentsWebhookBearer Token
AppDynamicsup to v21; On-Premise, Dedicated SaaS DeploymentsWebhookBearer Token
AppOpticsSaaS DeploymentsWebhookBearer Token
Azure MonitorSaaS DeploymentsWebhookBearer Token
CA Spectrum9.4.xSpectrum ScriptsBearer Token
CatchpointSaaS DeploymentsWebhookBearer Token
CloudWatchSaaS DeploymentsCloudFormation, WebhookBearer Token
DatadogSaaS DeploymentsWebhookBearer Token
Dynatrace APMSaaS DeploymentsWebhookBearer Token
GrafanaGrafana v5.0.0-v9.0.0WebhookBearer Token
Icinga1, 2AgentBearer Token
LibratoSaaS DeploymentsWebhookBearer Token
LogentriesSaaS DeploymentsWebhookBearer Token
LogicMonitorSaaS DeploymentsWebhookBearer Token
Logz.ioSaaS DeploymentsWebhookBearer Token
Nagios3, 4AgentBearer Token
Nagios XI4, 5AgentBearer Token
New RelicSaaS DeploymentsWebhookBearer Token
OpsviewNagios-Compatible Versions (Version 5 and older)AgentBearer Token
Oracle Enterprise Manager12c, 13cEmail ParserN/A
PanoptaSaaS Deployments (Deprecated)Webhook
PingdomSaaS DeploymentsWebhookBearer Token
PrometheusAlertmanager <= v0.24.0WebhookBearer Token
PRTGSaaS Deployments; English (Only)WebhookBearer Token
SCOM (Microsoft System Center Operations Manager)System Center 2012 R2 and 2016WebhookBearer Token
ScoutSaaS Deployments (Deprecated)Webhook
SematextSasS DeploymentsWebhookBearer Token
Sensu<= 6.9.0WebhookBearer Token
SentrySaaS DeploymentsWebhookBearer Token
Site24x7SaaS DeploymentsWebhookBearer Token
SNMP (Simple Network Management Protocol)v1, v2, v2cDaemon and AgentBearer Token
SolarWindsOrion Server/Network Performance Monitor, Versions <= 2022.4WebhookBearer Token
SplunkSplunk Enterprise, Splunk Cloud <= 9.0Native App (v6.3+)
Action Script (pre v6.3)
Bearer Token
StatusCakeSaaS Deployments (Deprecated)Webhook
Sumo LogicSaaS DeploymentsWebhookBearer Token
ThousandEyesSaaS DeploymentsWebhookBearer Token
VMware Aria Operations<= 8.10WebhookBearer Token
WavefrontSaaS DeploymentsWebhookBearer Token
Zabbix2.2, 3.0, 3.2, 4.x, 5.x, 6.xAgentBearer Token
ZenossZenoss Core 4, 5, 6AgentBearer Token

Collaboration

ProductSupported VersionsTypeAuthentication Type
AsanaSaaS DeploymentsAPIAPI Key
JIRAJIRA Cloud <= 9.4APIAPI Key and Bearer Token
OpsGenieSaaS DeploymentsAPIAPI Key
PagerDutySaaS DeploymentsAPIBearer Token
ServiceNowTokyo (v2.3+), San Diego (v2.3+), Rome (v2.3+), Quebec, Paris, Orlando, New York, Madrid, London, Kingston, Jakarta, IstanbulAPIAPI Key and Bearer Token
SlackSaaS DeploymentsAPIBearer Token
xMatters<= Jun/Jul 2022APIAPI Key

️ Deprecated Features

The Airbrake, Panopta, Scout, and StatusCake integrations are no longer being updated and may be removed in a future product version. At this time, they are still available only to current users of those integrations. If you are using these tools, consider building a custom integration with the Alerts API. Please contact BigPanda support at [email protected] with any questions or feedback.

Changes

ProductSupported VersionsTypeAuthentication Type
CloudTrailSaaSAPIAPI Key
Jenkins1.546 - 2.375.1Native Plugin, WebhookAPI Key
Jira - ChangesJira Cloud, Jira ServerNative App, WebhookAPI Key and Bearer Token
ServiceNowTokyo (v2.3+), San Diego (v2.3+), Rome (v2.3+), Quebec, Paris, Orlando, New York, Madrid, London, Kingston, Jakarta, IstanbulNative App, APIAPI Key and Bearer Token

Topology

ProductSupported VersionsTypeAuthentication Type
Datadog TopologySaaSAPIBearer Token
Dynatrace TopologySaaS DeploymentsAPIBearer Token
ServiceNowTokyo (v2.3+), San Diego (v2.3+), Rome (v2.3+), Quebec, Paris, Orlando, New York, Madrid, London, Kingston, Jakarta, IstanbulNative App, APIAPI Key and Bearer Token
vCenter InventoryvCenter Server 6.5 update 2 - 7.xNative PluginBearer Token

Next Steps

Learn how to Integrate with Big Panda

Find your way around the Integrations Tab

Learn how to Troubleshoot an Integration