Time-Based Alert Resolution
Time-Based Alert Resolution allows you to reduce noise by automatically resolving stale alerts.
This feature is being gradually rolled out to all BigPanda customers and may not be enabled at your organization yet. If you would like to request to be in the next rollout phase, please contact [email protected]
With Time-Based Alert Resolution, you can now set up automatic resolution for orphaned or outstanding alerts to easily reduce noise and help increase MTTR. In the initial release, Time-Based Alert Resolution will automatically resolve stale alerts older than 30 days, removing clutter in your console.
Alerts will be flagged for auto-resolution only if they have not been updated within the auto-resolve time frame. This ensures that only truly abandoned or misconfigured alerts are being removed from your system.
Time-Based Alert Resolution also allows you to set an integration-specific time frame after which alerts will be auto-resolved in BigPanda. Configure alerts for that integration to close as quickly as one hour, or as long as 30 days. The activity log gives you visibility to see which alerts were resolved based on time rules.
Time-Based Alert Resolution allows you to seamlessly keep your system clean, and keeps your team focused on the most relevant issues.
Configure Time-Based Alert Resolution
The time frame after which alerts will resolve can easily be configured from within the Integrations tab.
When generating an app key for an integration, you can now use the Auto-Resolve drop-down menu to select the time period for when alerts are automatically resolved. Alerts that are not updated within the auto-resolve time frame will automatically be resolved.
The default auto-resolve time is 30 days. When first turning on Time-Based Alert Resolution for an integration, all alerts older than 30 days will be automatically resolved.
The Auto-Resolve time can also be edited after the integration has been created. To edit the Auto-Resolve time, navigate to Settings > Integrations. Find the integration from the list, and click Edit Integration to change the Auto-Resolve time.
Adjust with Caution
When a shorter time frame is selected, the new auto-resolution rule will apply to all existing alerts from that integration. Any outstanding alerts that meet the new time-rule will immediately be slotted for auto-resolution.
View Auto-Resolve Activity
When an alert is automatically resolved, the activity can be viewed within the incident details pane in the Activity tab.
Updated 6 months ago