Use the Alert Resolution API to resolve individual alerts in bulk
The Batch Alert Resolution API allows you to resolve BigPanda alerts individually or in bulk.
For each alert listed in the array, BigPanda schedules the status to set to 'ok', resolving the alert.
If all alerts within an incident are resolved, the incident will resolve as normal. If BigPanda receives a status update other than 'ok' within the reopen window, the alert and incident will reopen as normal.
Validation
No validation happens during job scheduling to note bad alert ids. During resolution, bad ids are logged at the alert level, but ignored.
Environment ID
The environment ID can extracted from the URL of the BigPanda console in browser, or it can be retrieved through the Environments API
Alert IDs
Alert IDs can be found using the Incidents V2 API. Use the Search Incidents or Retrieve Incidents by ID call to retrive a list of alert IDs from within an incident.
Relevant Permissions
Resolver permissions are defined by environment role access. To resolve alerts, a user will need access to take action on alerts in the specified environment or all environments.
| Name | Permissions |
|---|---|
Environments_Incident_Actions | Resolve alerts from any environment |
Environments_Full_Access | Resolve alerts from any environment |
\*\_Incident_Actions | Granular - Resolve alerts from the specified environment |
To learn more about how BigPanda's permissions work, see the RBAC - Role Based Access Control guide.
Authentication Necessary
All BigPanda APIs require Bearer Token Authorization in the call headers.
This API uses the User API Key type of Authorization token.
Rate Limitations
To maintain quality of service, the Batch Alert Resolution API is limited to 1 call per second with no more than 500 alerts per request
Additional requests will return a 429 response code and the request will need to be retried.
Available Actions
Use the Alert Resolver API to perform these actions:
| Action | Definition | Description |
|---|---|---|
| Resolve Alerts | POST /environments/{environment_id}/batch-resolve/alerts | Sets the status for each alert to 'ok' |