Use the Incidents API to retrieve incident data or update an existing incident.
BigPanda has a new Incidents API with additional functionality including:
- Query searches with incident tag, folder and environment support
- The ability to split, merge, comment, snooze, and assign incidents through the API.
Take a look at the improved Incidents API here!
You can continue to use this V1 API, but we recommend moving to the V2 API wherever possible.
The Incidents API allows you to build integrated functionality between an external ticketing or collaboration system and BigPanda. It provides the
Incidents object, which represents a BigPanda incident containing correlated alerts from your integrated monitoring systems.
Use the Incidents API to retrieve, snooze, or resolve an incident in BigPanda.
Environments with Incident Tags
Search functionality is currently unavailable for environments leveraging incident tags, and will return a 500 error.
If you are unsure which environments leverage incident tags, try searching the All Incidents environment.
Search functionality for environments with incident tags will be supported in the future.
Available Objects & Actions
The Incidents API provides the following objects:
|Object||Description||Supported Methods||API Endpoint|
|Alerts Object||Represents an alert that is contained in a BigPanda incident.|
|Incidents Object||Represents an incident in BigPanda.|
Use the Incidents API to perform these actions:
|Resolve Incident||Resolves a BigPanda incident by closing all related alerts in BigPanda.|
|Retrieve Incident||Retrieves the requested BigPanda incident.|
To maintain quality of service, the Incidents API is limited to 150 requests per minute.
Additional requests will return a 429 response code and the request will need to be retried.