Resolve/Comment Incident

Resolves or adds a comment to the requested BigPanda incident.



All BigPanda APIs require Bearer Token Authorization in the call headers.

This API uses the Org Token type of Authorization token.


Closing an alert in BigPanda does not close the alert in the source system.


Recommended best practice

Before sending a request to resolve an incident, use Retrieve Incident to check whether it is already resolved. If you attempt to resolve an incident that is already resolved, the API will return an error code notifying you of the conflict.


When resolving incidents using the Incidents V1 API, alert enrichment tags will be recalculated for the ‘ok’ event.

When using the Incidents V2 API to resolve incidents, enrichment tags are maintained after resolving the incident.

See the Incidents V2 API documentation for more information about using the new version of the API.