Alert and Incident Management APIs
API | Description |
|---|---|
Resolve individual alerts in bulk. | |
Retrieve incident data, merge incidents, or add comments to incidents in BigPanda | |
Incidents (Deprecating soon) | Retrieve incident data or update an existing incident. |
Relevant Permissions
Resolver permissions are defined by environment role access. To resolve alerts, a user will need access to take action on alerts in the specified environment or all environments.
Name | Permissions |
|---|---|
| Resolve alerts from any environment |
| Resolve alerts from any environment |
| Granular - Resolve alerts from the specified environment |
To learn more about how BigPanda's permissions work, see the RBAC - Role Based Access Control guide.
Authentication
All BigPanda APIs require Bearer Token Authorization in the call headers.
This API uses the User API Key type of Authorization token.
BigPanda recommends adding Authentication headers only in the secure tool you use to make API calls.
Batch Alert Resolution Rate limitations
To maintain quality of service, the Batch Alert Resolution API is limited to 1 call per second with no more than 500 alerts per request
Additional requests will return a 429 response code and the request will need to be retried.
API rate limitations
To maintain quality of service, BigPanda APIs are limited to 5 requests per second. Additional requests will return a 429 response code and the request will need to be retried.