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AppOptics

Supported Versions

Type

Authentication Type

SaaS Deployments

Webhook

Org Bearer Token

A webhook is configured in AppOptics, forwarding all alerts to the AppOptics integration. The integration then normalizes the alerts and sends them into BigPanda to be processed and correlated with related alerts, creating and maintaining up-to-date incidents in BigPanda.

Key Features

  • Correlate related alerts from any metrics, conditions or services into high-level incidents to reduce MTTR and get more value out of AppOptics for cloud monitoring.

  • Manually or automatically share BigPanda incidents with any external service management, task management, or chat platform to facilitate collaboration and remediation.

Install the Integration

Install the integration by following these steps:

Configuring the BigPanda Service in AppOptics

  1. In AppOptics, enter your account settings page.

  2. Select the Services tab, and then select BigPanda from the services list.

  3. This should open the BigPanda Service Configuration form. If the form doesn’t open, click on the plus button to open it.

  4. Fill in the form and click create service.

    The form should be filled with the following details:

Title: <YOUR SERVICE NAME>
App Key: <Your App Key>
Token: <Your Org Bearer Token>

Using the BigPanda Service in AppOptics

  1. In AppOptics, enter the Alerts page.

  2. Create a new alert or edit an existing one.

    • In the Notifications Services tab, select BigPanda.

    • Click on the Test Fire Alert button in the Notification Services tab to send a test notification to BigPanda. Make sure that you can see the alert in the Incidents tab.

    • Since it’s a test message, it won’t automatically resolve. To resolve the issue manually, use the Resolve Incident action in BigPanda.

Uninstall the Integration

Deleting an integration requires that you remove the integration in both the integrated system and BigPanda. We recommend that you first uninstall the integration on the integrated system to prevent traffic from being sent and rejected by BigPanda, since the app key will not exist once you delete the integration in BigPanda.

Caution during replacement

When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Deactivate Inbound Integration

If you want to stop sending data to BigPanda but don’t want to delete your integration, you can temporarily deactivate it.

To deactivate an inbound integration:

  1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list. This will open integration details on the right side of the window.

  2. At the top of the integration details, click the Active/Inactive toggle next to the application name to change the status of the integration.

In the integrations list, inactive integrations will be marked with a gray bar.

Alert resolution for inactive integrations

Any active alerts belonging to an inactive integration must be manually resolved or they will stay in the system until the auto-resolve window is reached.

Stop Sending Data to BigPanda

Within the integrated system, disable any settings that send data to BigPanda.

Each system requires specific changes to disable the integration with BigPanda. For example, you must delete the topic in CloudWatch, and you must disable the alert channel in New Relic. To determine the changes for your integrated system, reference the relevant documentation or contact BigPanda support.

Manually resolve any open alerts sent from the integration to remove the associated incidents from your incident feed. These incidents will not automatically resolve without an ok status from the original sending integration.

Delete the Integration in BigPanda

Take the following steps to delete the integration from BigPanda:

  1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.

  2. In the integration details on the right of the page, click the trash icon, then confirm you want to delete the integration. The integration will be removed immediately.

️Automatic alert resolution for deleted integrations

All active alerts from the integration will be resolved after deletion.

Data removal

This procedure does not remove any data from the integrated system.

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