Root Cause Changes (RCC)
Use the Root Cause Changes REST API to connect your organization's change records to BigPanda.
Use the Changes REST API to push change feed updates into BigPanda. The change data is then ingested by BigPanda, where all the original change system's fields and active states are converted into BigPanda's Change object.
The resulting data is displayed in the Changes table. The data fields in the table can be customized using the Changes REST API.
To learn more about integrating tools using the BigPanda Changes API, see the instructions in BigPanda, and view the Changes Integration Documentation.
RCC rate limitations
To maintain optimal system health, the BigPanda rate limitation for Root Cause Changes is capped at max. 400 changes per minute and 50K changes per week.
Additional requests will return a 429 response code and the request will need to be retried.
Root Cause Changes
Authentication
All BigPanda APIs require Bearer Token Authorization in the call headers.
This API uses the User API Key type of Authorization token.
BigPanda recommends adding Authentication headers only in the secure tool you use to make API calls.