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Wavefront

Supported Versions

Type

Authentication Type

SaaS Deployments

Webhook

Org Bearer Token

Wavefront enables you to use monitoring to collect analytics across your entire application stack. With this integration, you can correlate Wavefront alerts into high-level incidents in BigPanda so you can better understand and respond faster to critical issues.

Key Features

  • Utilizes an Alert Target within Wavefront to send alerts.

  • Correlates alerts from Wavefront to help you understand and respond faster to production issues.

  • Alerts configured to send resolve event will automatically resolve the corresponding alert in BigPanda on receipt of a resolve event.

  • Supports customization of the Wavefront Alert via alert templating.

Install the Integration

Install the integration by following these steps:

Create an App Key

Create an app key in BigPanda.

Integration specific

You'll need a separate app key for each integrated system.

https://files.readme.io/9865f2f-Integrations_App_Key_Creation.jpg

App Key Configuration in BigPanda

Create a BigPanda Alert Target in Wavefront

  1. In Wavefront, create a custom alert target.

  2. Name your alert target, e.g. Send to BigPanda and give it a useful description.

  3. Select which triggers should send a notification to BigPanda.

  4. Set Type to Webhook.

  5. Set URL to https://api.bigpanda.io/data/v2/alerts

  6. Set Content Type to application/json

  7. Add this custom header: Authorization: Bearer <Your Org Bearer Token>

  8. In the Body Template text area copy and paste the following template, then click Save

{
{{#setDefaultIterationLimit}}500{{/setDefaultIterationLimit}}
{{#setFailingLimit}}500{{/setFailingLimit}}
{{#setInMaintenanceLimit}}500{{/setInMaintenanceLimit}}
{{#setNewlyFailingLimit}}500{{/setNewlyFailingLimit}}
{{#setRecoveredLimit}}500{{/setRecoveredLimit}}
"app_key": "<Your App Key>",
"alerts": [
{{#trimTrailingComma}}
{{#failingAlertSeries}}
{
"host" :  "{{#host}}{{{host}}}{{/host}}{{^host}}"unknown"{{/host}}",
"status": {{#severitySevere}}"critical"{{/severitySevere}}{{#severityWarn}}"warning"{{/severityWarn}}{{#severityInfo}}"info"{{/severityInfo}}{{#severitySmoke}}"smoke"{{/severitySmoke}},
"check": "{{#jsonEscape}}{{{name}}}{{/jsonEscape}}",
"description": "{{#jsonEscape}}{{{subject}}} {{{reason}}} [{{{severity}}}] {{{name}}}{{/jsonEscape}}\nMessage: \n{{#jsonEscape}}{{{errorMessage}}}{{/jsonEscape}}",
"additionalInformation": "{{#jsonEscape}}{{{additionalInformation}}}{{/jsonEscape}}",
"url": "{{{url}}}",
"alert_severity": "{{{severity}}}",
"condition": "{{#jsonEscape}}{{{condition}}}{{/jsonEscape}}",
"host_tags": "{{tags}}",
"alert_tags" : "{{#alertTags}}{{#jsonEscape}}{{{.}}}{{/jsonEscape}}|{{/alertTags}}",
"incident_identifier": "{{host}}__{{#jsonEscape}}{{{name}}}{{/jsonEscape}}__{{#jsonEscape}}{{{condition}}}{{/jsonEscape}}"
},
{{/failingAlertSeries}}
{{#recoveredAlertSeries}}
{
"host" : "{{host}}",
"status": "ok",
"check": "{{#jsonEscape}}{{{name}}}{{/jsonEscape}}",
"description": "{{#jsonEscape}}{{{subject}}} {{{reason}}} [{{{severity}}}] {{{name}}}{{/jsonEscape}}",
"additionalInformation": "{{#jsonEscape}}{{{additionalInformation}}}{{/jsonEscape}}",
"url": "{{{url}}}",
"alert_severity": "{{{severity}}}",
"condition": "{{#jsonEscape}}{{{condition}}}{{/jsonEscape}}",
"host_tags": "{{tags}}",
"alert_tags" : "{{#alertTags}}{{#jsonEscape}}{{{.}}}{{/jsonEscape}}|{{/alertTags}}",
"incident_identifier": "{{host}}__{{#jsonEscape}}{{{name}}}{{/jsonEscape}}__{{#jsonEscape}}{{{condition}}}{{/jsonEscape}}"
},
{{/recoveredAlertSeries}}
{{/trimTrailingComma}}
]
}

Assign BigPanda Alert Target to Wavefront Alerts

  1. Navigate to the Alerts browser in Wavefront.

  2. Locate an alert and click its name to open the edit screen.

  3. Under Target List enter your BigPanda alert target name.

  4. Select the alert target from the dropdown list.

  5. Click Save.

  6. Repeat steps 2 - 5 for all alerts you wish to send to BigPanda.

Uninstall the Integration

Deleting an integration requires that you remove the integration in both the integrated system and BigPanda. We recommend that you first uninstall the integration on the integrated system to prevent traffic from being sent and rejected by BigPanda, since the app key will not exist once you delete the integration in BigPanda.

Caution during replacement

When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Deactivate Inbound Integration

If you want to stop sending data to BigPanda but don’t want to delete your integration, you can temporarily deactivate it.

To deactivate an inbound integration:

  1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list. This will open integration details on the right side of the window.

  2. At the top of the integration details, click the Active/Inactive toggle next to the application name to change the status of the integration.

In the integrations list, inactive integrations will be marked with a gray bar.

Alert resolution for inactive integrations

Any active alerts belonging to an inactive integration must be manually resolved or they will stay in the system until the auto-resolve window is reached.

Stop Sending Data to BigPanda

Within the integrated system, disable any settings that send data to BigPanda.

Each system requires specific changes to disable the integration with BigPanda. For example, you must delete the topic in CloudWatch, and you must disable the alert channel in New Relic. To determine the changes for your integrated system, reference the relevant documentation or contact BigPanda support.

Manually resolve any open alerts sent from the integration to remove the associated incidents from your incident feed. These incidents will not automatically resolve without an ok status from the original sending integration.

Delete the Integration in BigPanda

Take the following steps to delete the integration from BigPanda:

  1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.

  2. In the integration details on the right of the page, click the trash icon, then confirm you want to delete the integration. The integration will be removed immediately.

️Automatic alert resolution for deleted integrations

All active alerts from the integration will be resolved after deletion.

Data removal

This procedure does not remove any data from the integrated system.

In this section: