AI Incident Prevention Release Notes

The Real-Time Deconfliction tab is now available within the Change Risk Dashboard. Use this tab to identify conflict-based risks associated with upcoming changes.

See the Change Risk Dashboard documentation for more information.

Create analyses for specific sets of incidents by querying ServiceNow. For example, query to find incidents from within a specific date range, incidents caused by a specific change, or incidents associated with a specific assignment group.

See the Problem Management documentation for more information.

Request a new change risk analysis or retrieve information about a risk-rated change using the Change Risk Analysis API. Risk-rated changes requested via the API are displayed in the Change Risk Dashboard.

See the Change Risk Analysis API documentation for more information.