Upload Documents
To give AI Incident Assistant additional information and context, you can upload documents from ServiceNow or general file types such as runbooks, knowledge base articles, SOPs, Wikis, etc. Biggy will automatically add content from supported file types to its knowledge base.
See Export Data for instructions on exporting from some of the most common platforms.
To add documents, go to Manage > Knowledge & Data > Upload Documents.
On this screen, select the General, ServiceNow, or File Transfer tab, depending on the file type you'd like to upload.
Upload ServiceNow Exports
In the ServiceNow tab, you can upload and manage ServiceNow exports for your organization.
Supported format
Only incident (INC), problem (PRB), change (CHG), or knowledge base (KB) CSV exports from ServiceNow are supported. The file format must match what is exported from ServiceNow.
Select Upload ServiceNow Files to add a new file. You can upload 20 files at a time, with a maximum size of 5GB per file.
The following information about each uploaded file appears on the screen:
File name
Prefix
Type
Size
Uploaded by
Uploaded at
Status
To find a specific file, use the Search box.
If a file is no longer relevant, you can delete it by clicking the trash can icon. This will send a request to the BigPanda team to delete the item from Biggy's context.
Upload General Documents
You can upload documents such as runbooks, knowledge base articles, SOPs, Wikis, etc. to give Biggy additional information and context.
Common file types such as PDF, spreadsheets, docs, slides, code files, and compressed files are supported.
Click Upload File to add a new file. The size limit for a file is 5GB. You can upload up to 5 files at a time. Files larger than 500 MB should be uploaded one at a time.
The following information about each uploaded file appears on the screen:
File Name
Type
Size
Uploaded By
Uploaded At
To find a specific file, use the Search box.
If a file is no longer relevant, you can delete it by clicking the trash can icon. This will send a request to the BigPanda team to delete the item from Biggy's context.