Incident Tags (Beta)

Define additional incident fields to customize incidents to your specific infrastructure.

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Disclaimer

This feature is currently only available through the Beta program and is not released for general availability. To request access to the Beta program, contact [email protected].

Prerequisites

Relevant Permissions

Roles with the following permissions can access Incident Tags:

incident_tags_Read

Read-only - View the Incident Tags section of the BigPanda Settings.

incident_tags_Full

Full access - View, create, edit and delete incident tags in the Incident Tags section of the BigPanda Settings.

Environments_Read
or
someEnv_Read

Read-only - View the Priority incident tag on incidents in some or all environments.

Incident_Actions
or
Environments_Full_Access

Full access - View, add, edit or remove the Priority incident tag.

Key Features

  • Customize - Add additional information to your incidents that is specifically relevant to the needs of your organization.
  • Collaborate - Mark incidents by user so you can see who is handling them at first glance.
  • Prioritize - Assign a sortable priority tag to your incidents to keep track of the incidents that need attention first.

How It Works

Configure Incident Tags in the BigPanda Settings to attach additional parameters to your incidents, adding context specific to your organization. Incident tags can be added and edited directly from the BigPanda UI or using the Incident Tags API. For example, you can create and assign the Priority incident tag to mark which incidents need attention first.

Updated 2 months ago


Incident Tags (Beta)


Define additional incident fields to customize incidents to your specific infrastructure.

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