Incident Tags (Beta)

You can create incident tags to add additonal information to your incidents based on the needs of your organization.

For more efficient incident management, you can create the following types of Incident tags:

  • Priority: Classify and sort your incidents based on a level of priority.
  • Text: Add free-text tags to customize your incidents.
  • Multi-value: Add an array of multiple text tags to customize your incidents.

You can organize your incident feed for easier and more effective incident handling using priority tags that enable the classification and sorting of incidents based on levels of priority.

In addition, you can create free text tags according to your organization’s needs. For example, create an incident tag named “affected environment.” As a new incident enters the system, tag it according to the affected environment and enable better collaboration between your organization’s departments.

Having more specific customized tags allows you to quickly see a summary of information for a particular incident rather than reviewing all of the incident alerts. When creating Incident tags, consider what summary information could be useful for incident management. For example, you can create a tag named “ticket status” to track the progress of an incident and enter one of the following values: To Do, In progress, Done.

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Disclaimer

This feature is currently only available through the Beta program and is not released for general availability. To request access to the Beta program, contact [email protected].

Prerequisites

Relevant Permissions

Roles with the following permissions can access Incident Tags:

Incident-tags-definitions_Read

Read-only - View the Incident Tags section of the BigPanda Settings.

Incident-tags-definitions_Full_Access

Full access - View, create and edit incident tags in the Incident Tags section of the BigPanda Settings.

To learn more about how BigPanda's permissions work, see the RBAC - Role Based Access Control guide.

Creating incident tags

You can create new incident tags and add them to incidents in your system at any time. The Priority tag is a pre-configured tag that you can edit by name and color to suit the needs of your organization. For example, adding Priority tags makes it easier to understand the overall view of all of your incidents at a glance.

To edit the Priority tag default settings:

  1. Navigate to Settings > Incident Tags.
  2. From the list of incident tags, select Priority.
  1. In the right pane, select Edit Incident Tag.
  1. Define the following parameters:

Parameter

Description

Note

(Optional) Add additional information about your priority level configurations.

Name

Name the priority level. Default priority levels are P1 through P5, which can be modified as desired (e.g., critical, warning, urgent).
Name can contain up to 10 characters.

Color

Select a color for the priority level.

Description

(Optional) Provide additional details about the priority level.

  1. To activate/deactivate a Priority level, use the toggle button.

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A deactivated priority level is removed from the incident priority menu and can no longer be assigned as a level of priority to incidents. However, a deactivated priority level is still visible for incidents that have already been assigned this level. When a level is deactivated, incidents marked with that level are still sortable by priority.

  1. Select Update Tag.

To create a Text or Multi-value incident tag:

  1. Navigate to Settings > Incident Tags.
  1. Select New Incident Tag.
  1. Define the following parameters:

Parameter

Description

Type

Select a type for your tag, the following options are available:

Text: a free text tag that adds customized information to your incidents. For example, it is useful to create a tag providing a link to a Jira ticket.

Multi-value: an array of multiple text values that adds customized information to your incidents. For example, create a tag named “affected services” to list all of the organization’s services affected by the incident, such as: Billing, Payment.

Name

Your incident tag name. The name should be short, specific, and meaningful to everyone at your organization. For example, choose the name Ticket, ID, or Status.
Name can contain up to 20 characters and cannot include spaces.

  1. Select Create Tag.

To activate/deactivate an incident tag:

  1. Navigate to Settings > Incident Tags.
  2. Select an incident tag.
  3. In the right pane, activate/deactivate an incident tag using the toggle button.

A deactivated Text or Multi-value incident tag no longer appears in the Overview tab. The incident tag remains in the Incident Tags Definitions in case you wish to reactivate it in the future.
If a Priority incident tag is deactivated, the priority drop-down menu no longer appears in the Incident feed and the Priority tag cannot be added to an incident.

To learn more about using Incident tags, see Adding Tags to Incidents.

Updated 5 months ago


Incident Tags (Beta)


You can create incident tags to add additonal information to your incidents based on the needs of your organization.

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