New Incident Console

The BigPanda Incident Console has been reimagined to deliver a more intuitive incident feed with improved usability and performance. You can now adjust the BigPanda Incident Feed to better fit your incident management workflow and surface more actionable insights.

In addition to improved load times and streamlined design, this update brings you dark mode, custom layouts, and select-all functionality.

What’s Changed

• Faster load times when opening the feed or moving between incidents
• Customizable view options:
  • Dark/light themes
  • Custom pane layouts
  • Resizable sections
  • Collapsible Environments navigation pane
  • Activity log filtering
• Improved functionality:
  • See Root Cause Changes (RCC) suspects on the incident ribbon.
  • View the RCC Change Score
  • Pagination
  • View live/manual update mode status
  • Select all incidents checkbox
  • Create Environment button moved to top

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Time to Settle In

We know UI changes can take time to adjust to. You can toggle back to the classic incident console at any time with the Switch to classic link at the top of the pane.

If you later decide you want to return to the new console from the legacy feed, click the New feed experience link beneath the incident search bar.

Improved Functionality

The new incident console also includes all of the updates from the Incident Details Page Improvements. When viewing incidents in full-screen, you’ll find all the additional information of that update at your fingertips.

The new expanded Incident Details page makes triaging incidents easier with several performance and element updates. When expanding an incident to full screen to view details, several changes will be available:

• Export capabilities
• Improved Incident Timeline
• More complete activity tracking
• Infinite scrolling in the activity log
• Improved commenting in the activity log
• Activity log filtering

View Root Cause Changes (RCC) Suspects

Root Cause Changes (RCC) compares your change data with active existing incidents in real-time. Changes that are suspected as a potential root cause are flagged and added to the incident.

In the new incident console, suspected root cause changes are marked on the incident ribbon with a purple dot.

Hover over the purple dot to see how many suspected changes are flagged in the incident. To view more details, click on the incident and navigate to the Changes tab in the incident pane.

Read our documentation on Root Cause Changes to learn more about how to use this feature.

View the Change Suspect Score

Root Cause Changes (RCC) runs calculations on key connections between incidents and changes. Each automatically generated match between an incident and a change is given a causation score based on these calculations, with a higher score indicating a more likely suspect.

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Score Calculation

Change suspect causation scores do not have an upper limit. Each suspect match point gets added to the score. Higher scores indicate a stronger match and can assist in determining the most likely suspect.

Scores only appear for matches that have met the threshold in your RCC configuration. To adjust your RCC configuration, contact BigPanda Support.

To set a baseline of your scores and monitor trends, see the ​Suspected Changes Analysis​​ dashboard in Unified Analytics.

You can now see the score BigPanda assigned to change suspects right in the incident details pane.

Within the Overview tab, the score now appears in the Potential Root Cause Changes table in the Score column.

In the Changes tab, you can see the score when the Show potential RCC only option is toggled on.

You can also view the suspect score at the top of the Change Details pane.

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Changes that were manually marked as suspect or not found to be a suspect will not have a score.

See the Root Cause Changes documentation for more information.

Live/Manual Update Toggle

To maximize performance, you can toggle your incident feed between Live and Manual Updates. Live Updates update the feed with new incidents, comments, and changed incident statuses automatically. Manual Updates will only update the incident feed when you refresh your browser page, or when reopening the page after closing.

At the top right of the incident console, you’ll see a button indicating whether or not the feed is getting live updates. Click this button to toggle between Live and Manual Updates. When the page is on the Live Updates setting with a green circle, new incidents will automatically appear in the incident feed as they arrive in the system. If the page is on the Manual Updates setting with a red circle, you’ll need to refresh the page to view new incidents.

Select Multiple Incidents

When you want to perform actions on multiple incidents at once, you can now select all incidents on a page with a single click. To select all incidents, click the selection box at the top of the incident feed next to the search bar.

This will select every incident on the current page and open the bulk actions options. You can prioritize, merge, assign, resolve, snooze, comment on or share multiple incidents at the same time.

Filter the Activity Log

You can now find relevant activities without scrolling through the entire history of the incident. Use the activity log filter to select specific event types to narrow the log, allowing you to find exactly what you need.

To filter the activity log, click the Activity dropdown, and select one or more event categories.

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Filter Selection

Activity log filter selections are applied per user.

BigPanda will remember your activity log filter selection and apply it to all incidents until the filter has been cleared or a new selection is made.

The following event categories are available for filtering:

Customize Your Incident View

You can now adjust the way you view incidents in BigPanda to better streamline your workflow and keep your focus on important incidents.

Console settings are user-specific and will remain selected across BigPanda active sessions. After making view configuration changes, your selected view will apply each time you log back into BigPanda. Clearing your browser cache will clear your view selections.

Light/Dark Themes

To make parsing the complex data of incidents easier, you can choose a dark or light viewing theme. Dark theme uses brightness reduction colors to ease eye strain, while Light theme uses traditional contrast.

To change your view theme, navigate to the top right of the console and click Theme to choose between light or dark themes.

The incident console’s default is the light theme, but once you’ve changed the setting, BigPanda will remember your selection.

Custom Pane Layouts

You can customize your incident console by choosing a vertical or horizontal pane layout, or by turning on or off the details pane.

The incident details pane offers instant visibility into the elements of an incident. The details pane can now appear in a Vertical split layout to the right of the feed, or in a Horizontal split layout below the incident feed.

The default view is Vertical, but once you’ve changed the setting, BigPanda will remember your selection.

You can also view the incident feed without the incident details pane.

To turn on or off the details pane, click the layout button on the top right side of the console. When the details pane is on, incident details for a selected incident will appear in a partial page pane. When the pane is not split, the incident feed ribbon will fill the entire incident console.

Resize Incident Panes and Environment Navigation

You can resize each pane in the Incidents Tab to your liking. To resize a pane, hover your cursor over the pane edge until it changes to a double sided arrow. Click and drag the pane edge to the desired size.

You can collapse the Environments navigation bar completely. To hide the Environments navigation bar from view, hover your mouse over the Environments pane until you see a blue arrow appear. Click the arrow, and the pane will disappear.

To restore the pane, hover your mouse at the far left side of the screen. When it appears, click the blue arrow.