VMware Aria Operations (formerly VMware vRealize Operations, or vROps) automates and simplifies IT management with full-stack visibility from physical, virtual, and cloud infrastructure to the applications they support.

The integration uses an outbound instance configured with a specific payload template and alert notification webhook in VMware AriaOps. When an event occurs that meets the notification criteria, an event payload is sent to BigPanda as defined by the template. BigPanda then processes and correlates the event data to create and maintain up-to-date incidents in BigPanda.

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The Open Integration Manager is available for use with VMware Aria Operations. For more information, see the Open Integration Manager documentation.

Install the Integration

Administrators can install the integration by following the on-screen instructions in BigPanda.

Deactivate the Integration

If you want to stop sending data to BigPanda but don’t want to delete your integration, you can temporarily deactivate it.

To deactivate an inbound integration:

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list. This will open integration details on the right side of the window.
2. At the top of the integration details, click the Active/Inactive toggle next to the application name to change the status of the integration.

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Alert Resolution for Inactive Integrations

Any active alerts belonging to an inactive integration must be manually resolved or they will stay in the system until the auto-resolve window is reached.

Uninstall the Integration

Deleting an integration requires changes to both the integrated system and BigPanda. You must uninstall the integration on the integrated system and then delete the integration from BigPanda.

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When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Stop Sending Data to BigPanda

Within the integrated system, disable any settings that send data to BigPanda.

Each system requires specific changes to disable the integration with BigPanda. For example, you must delete the topic in CloudWatch, and you must disable the alert channel in New Relic. To determine the changes for your integrated system, reference the relevant documentation or contact BigPanda support.

Delete the Integration from BigPanda

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
2. In the integration details on the right of the page, click the trash icon, then confirm you want to delete the integration. The integration will then be removed immediately.

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️Alert Resolution for Deleted Integrations

All active alerts from the integration will be resolved after deletion.

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️Data Removal

This procedure does not remove any data from the integrated system.