View and manage all AppOptics alerts in BigPanda.

A webhook is configured in AppOptics, forwarding all alerts to the AppOptics integration. The integration then normalizes the alerts and sends them into BigPanda to be processed and correlated with related alerts, creating and maintaining up-to-date incidents in BigPanda.

Key Features

• Correlate related alerts from any metrics, conditions or services into high-level incidents to reduce MTTR and get more value out of AppOptics for cloud monitoring.
• Manually or automatically share BigPanda incidents with any external service management, task management, or chat platform to facilitate collaboration and remediation.

Install the Integration

Administrators can install the integration by following the on-screen instructions in BigPanda.

Deactivate the Integration in BigPanda

If you want to stop sending data to BigPanda but don’t want to delete your integration, you can temporarily deactivate it.

To deactivate an integration:

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list. This will open integration details on the right side of the window.
2. At the top of the integration details, click the Active/Inactive toggle next to the application name to change the status of the integration.

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Alert Resolution for Inactive Integrations

Any active alerts belonging to an inactive integration must be manually resolved or they will stay in the system until the auto-resolve window is reached.

Uninstall the Integration

Deleting an integration requires changes to both the integrated system and BigPanda. You must uninstall the integration on the integrated system and then delete the integration from BigPanda.

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When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Stop Sending Data to BigPanda

On the integrated system, disable any settings that send data to BigPanda.

Manually resolve any open alerts sent from the integration to remove the associated incidents from your incident feed. These incidents will not automatically resolve without an ok status from the original sending integration.

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This procedure does not remove any data from BigPanda or the integrated system. As needed, remove data from each system before deleting the integration.

Delete the Integration in BigPanda

1. In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
2. In the integration details on the right of the page, click the trash icon, then confirm you want to delete the integration. The integration will then be removed immediately.

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Alert Resolution for Deleted Integrations

All active alerts from the integration will be resolved after deletion.

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️Data Removal

This procedure does not remove any data from the integrated system.