Teams Efficiency
Use the Teams Efficiency dashboard to view detailed records of user actions and behavior within BigPanda.
The Teams Efficiency Dashboard offers a comprehensive overview of the actions and behavior of users within BigPanda. Actions tracked include: Assigned, Comments, Manual Resolve, Shared, and Snoozed.
Teams Efficiency Dashboard
Dashboard Duplication
This dashboard can be duplicated. See the Manage Unified Analytics documentation to learn how to create a new dashboard from a copy.
Key Features
- Track all actions taken in the console
- Measure adoption of BigPanda within day-to-day operations
- View the percentage of incidents being timely actioned
- Review individual users to ensure team members are acting according to role
Widgets
The following widgets are available in the Teams Efficiency dashboard:
| Widget | Description |
|---|---|
| Incident Count | The total number of incidents that entered BigPanda during the reporting time period. |
| Assigned | The number of incidents that were assigned to a user during the reporting time period. |
| Commented | The number of incidents that were commented on during the reporting time period. |
| Shared | The number of incidents that were auto- or manually-shared during the reporting time period. |
| Manually Resolved | The number of incidents that were manually resolved during the reporting time period. |
| Merged/Split | The number of incidents that were merged or split during the reporting time period. |
| % of Incidents | The percentage of incidents that entered BigPanda during the reporting time period. |
| % Assigned | The percentage of incidents that were assigned to a user during the reporting time period. |
| % Commented | The percentage of incidents that were commented on during the reporting time period. |
| % Shared | The percentage of incidents that were auto- or manually-shared during the reporting time period. |
| % Manually Resolved | The percentage of incidents that were manually resolved during the reporting time period. |
| % Merged/Split | The percentage of incidents that were merged or split during the reporting time period. |
| User Stats | The number of times each user took specific actions within BigPanda toward managing incidents. |
| Total Actions | The number of times each action was taken on incidents per day. |
| User Actions per Day | The number of actions performed by each user per day. |
Next Steps
View Unified Analytics dashboards
Learn how to Manage Unified Analytics
Find definitions of Unified Analytics key metrics
Dive into potential reporting fields in Unified Analytics Reporting Tables
Updated 4 months ago